This complaint pertains to the inflexibility of the hotel manager. We identified and paid in advance for this hotel through Booking.com for the night before our return flight from Munich. When we learned that we had to return earlier than planned, we cancelled the reservation making the room available but only within the five day notice required. We departed from Amsterdam instead of Munich. When we asked, the hotel manager refused to credit any portion of our payment or even to allow us to transfer the reservation to use at a later date during the off-season. She did, however, confirm when we inquired during the discussion that the hotel was completely full that night due to Octoberfest, and that the room was sold again to another guest, in effect, being paid twice for the room for the same night. read more