A quiet and elegant property a few minutes out of the city center in Jerez. The staff are highly…read moreprofessional and efficient. My room was in an outlying building rather than the main structure but it was still very nice and reasonably comfortable. The shower had a tendency to get the floor very wet. The bed was a bit on the hard side but not enough to keep me from being well rested. The hotel restaurant had good offerings for dinner. The quality of the food was fine. Breakfasts were great with a lot of nice offerings, There is a small outdoor swimming pool that I used once. The grounds of the hotel are very nice but there needs to be a few seating areas to really enjoy them.

Es incredible que con mas del 26% de paro en la provincia de Cadiz, tengan ustedes un equipo de…read morelimpieza de habitaciones tan incompetente. Cada manana su equipo entra en las habitaciones sin ningun respeto ni consideracion a los que todavia descansamos en las habitaciones contiguas. Moviendo los muebles arrastrandolos, golpeando paredes al mover las camas, portazos con las ventanas de los balcones y gritandose unas a otras para comunicarse. El colmo es cuando uno de los dias pusieron la radio con musica a todo volumen y por si fuera poco empezaran a cantar en voz viva, sin importarles en absoluto el huesped. Encima de todo ello, informe' en varias ocasiones que el WiFi de mi habitacion no funcionaba y en la semana que estuve en el hotel, nunca funciono'. Tampoco vino nadie a preocuparse por el tema, y mucho menos a solucionarlo. La falta de un servicio al cliente adecuado es producto de un pesimo trabajo de los gerentes, pero la falta de respeto y consideracion son el producto de contratar a gente sin educacion. Por ello supongo que la unica manera que tiene el hotel de competir en el mercado es ofreciendo precios tan bajos, pero como dice el refran..... al final lo barato sale caro.

For over 4 weeks, my friend and mentor and I have been trying to cancel fully refundable…read morereservations made this past March to see his half-sister for 5 days in late Sept and Oct. they're both unable to go due to hip and knee replacements and medical complications that have resulted. Despite notifying the hotel of our desire to cancel the reservations over 4 weeks before the 3-week cancellation deadline, Hotel Playa Victoria refuses to honor the cancellation without full rate penalty, notwithstanding the clear terms in their written confirmation. They offer alternative dates, but my friend is immobile and may never travel overseas again. A hotel that refuses to honor the refundable reservation terms they provided in writing while insisting they can accommodate him at a later date (when he may never travel overseas again), is not helpful and only causes further distress. Do written contracts and plain language no longer matter?

This hotel is quite nice and on the beach! We very much enjoyed being able to walk to the beach…read moreand the ocean view from our room. The staff provided excellent service. The carpeting is a bit dated, but the rest of the facilities were good.

A good overnight pit stop close to the Barajas airport. Prices are great and service helpful and…read morekind. Rooms and beds were comfortable. The only negative was that there was a scramble in the morning for the shuttle. The front desk should take reservations for spots because a few people showed up late, couldn't get on the shuttle and got upset. A better system or larger shuttles could have alleviated this. Overall not a bad stay.

This hotel is amazing!! I pick the hotel for the price even though it was 20 minutes away from…read morewhere I needed to be it was worth every penny!!! I also took the option for the buffet breakfast It was the best breakfast I have ever had not only in Spain but anywhere They have an omelet station they have a churros bar. My omelette was incredible!!! When I saw the buffet I said I'm gonna be here for a long time!! They say Spanish eat a light breakfast but the Room was filled with Spanish people chowing down just like me. The Room was great it was spotless. The place is hugeAnd the staff was very helpful and friendlyA lot of times I find with hotels on websites they say the hotel is 3 stars and 4 stars and ends up being 1 or 2 stars. I am happy to say this is truly a 4 star Hotel you won't regret it!

You could give me all of the sherry in the world and I still would not want to stay at Hipotels…read moreSherry Park. Tripadvisor failed me once more. Combined with an alluring (but nonrefundable) deal on Hotels.com, I thought I would be living the lush life, drinking vino de Jerez until my blood alcohol content was as high as my grade on my first exam. Needless to say, this did not happen. Firstly, the whole concierge process was always extremely slow. Need the code for the WiFi? Need a taxi? Expect to wait in queue for a good 10 minutes or so. Jerez is oppressively hot in the summer. So when the elevators are broken and I am carrying two pieces of luggage up to the third floor of my hotel, I have a tendency to get dizzy. Coupled with the malfunctioning air conditioner, I was a dehydrated, hot sweaty mess. Oh, but it gets better. I had a feeling that I had been giving a smoking room, although I specified "Non-Smoking" when I made my reservation. I wake up the next morning, covered in cigarette ash. Disgusting. So at this point, I am a dehydrated, hot sweaty mess bearing semblance to an ashtray. Sexy. If there were guidos in Spain, you'd bet they'd be partying at the bar across the street where I got to listen to Benny Benassi/Paul Oakenfeld/Tiesto or any miscellaneous Pete Tong essential mix circa late 1990s. When I return to Jerez, I am going to save a ton of money and sleep in the Tio Pepe cellar. Done and done.