Disappointing Health & Hygiene Failure -- Management Refused to Address Medical Costs!…read more
We chose the Hôtel Barrière Le Majestic Cannes for its reputation for impeccable luxury and service during our multi-week, exclusively five-star European trip (09/22/25-10/10/25). Unfortunately, our stay was severely marred by a serious health and hygiene issue, which was then compounded by a deeply unsatisfactory response from management.
On morning of Oct 4th 2025 my wife, Kelly , suffered multiple insect bites of unknown origin while sleeping in the bedding of our room number 724. The bites were serious enough to cause significant distress, lost sleep, and required immediate medical attention.
The hotel arranged for a physician to visit, who confirmed the presence of insect bites and prescribed a course of strong medication, including Ivermectin (an antiparasitic drug), along with topical Cortisone. This required us to pay for the medical consultation and prescription out-of-pocket, expenses we would not have incurred otherwise.
While the Guest Relations team did facilitate a room change, the General Manager, Mr. Charles Richez, later formally refused all requests for compensation, including reimbursement for the required medical expenses.
The GM cited a lack of "conclusive evidence" (despite the documented physician's report and strong prescriptions) and offered a vague, future-use complimentary upgrade instead of resolving the current financial and physical harm.
For a hotel that prides itself on luxury, this failure is unacceptable. The issue is not just the presence of a biting insect that caused physical distress, but the complete failure of the General Manager to take accountability and resolve the tangible out-of-pocket costs resulting from a health hazard on their property.
I invite all future guests before choosing to stay at this hotel, to take a look at the pics taken on 10/04 and 10/07/2025 to decide themself what it looks like!
Do you really want to take this risk for yourself and your family?
Prospective guests should be aware that if a serious issue arises, management prioritizes denying financial liability over supporting their high-value clientele.
