The staff is the sweetest. Everyone was willing to bend over backwards to assist my husband and I…read moreduring our time in Santiago. All staff members were ready to give directions and assist us in finding places to eat. We spent 2 nights here. We were very happy that the staff allowed us to have breakfast when we arrived at 8AM after 14 hours of traveling. The breakfast was simple but we were so grateful for the toast, cookies, ham, cheese and coffee. We were not able to check in until later that that day, but the staff allowed us to store our bags at the hotel so that we could explore Santiago a bit. The rooms were small, but very clean. The AC units were a little wonky and took a long time to cool the spaces, but overall only a minor complaint. We had a wonderful time during our stay!

Booked two nights in this Bed & Breakfast while visiting my brother in Santiago…read more It's a beautiful little house in a quaint neighborhood, and the staff was lovely. The girls working the front desk were friendly and according to my brother: super hot. He might have mentioned this several times. I was pleasantly surprised when they offered a car service to pick me up at the airport. Having endured 48 hours worth of flight delays, I was happy to not have to use my brain. It's simple, safe, clean, and close to the metro. They also have a little kitchen with a simple breakfast in the mornings. What more could you ask for?

It doesn't happen very often that I would refer to a hotel as my home away from home, but the…read moreCarménére definitely fits this profile. In fact, what I love most about this hotel is the staff: they are wonderful and cared so much that I on my second visit I was giving hugs to everyone! Seriously, I've stayed in many hotels thgroughout the years and nowhere did I feel as welcome and taken care of as here! Cudos to everyone at the Carménére! The hotel is not big - in fact I would describe it more like a traditional bed & breakfast. They have five rooms on two levels, a lounge area/living room and a wonderful secluded garden in the back. Also, they have a cute wine cellar, where they store organic wines. And the wonderful thing is - they're very generous when it comes to letting you taste their wines! I really loved that every morning I would be greeted with a wonderful Chilean brekfast - consisting of fresh juice, eggs with cheese and pancakes filled with with wonderfully delicious Manjar (the Chilean version of Dulce de Leche). And throughout the day, there's coffee, tea and other snacks available at the bar in the lobby. The Carménére is located in a quiet and residential area of Santiago called Providencia. To me this location was perfect - walking distance to many of Santiago's trendy neighbourhoods such as Barrio Italia, "Bellavista, Bellas Artes and Lastarria. In fact, I would really recommend exploring Santiago by foot and/or by public transportation - the subway is really fast and will bring you to almost all hotspots in the city. (You can borrow a metro pass from the reception.) Five thumbs up!

A lovely neighborhood experience. This place is more of a nice bed and breakfast in every sense of…read morethe word vs. a traditional hotel. The team welcomes you with a briefing of the premises as well as with some local snacks (lots of leche and chocolate) and beverages. Upon checkin the manager showed us to our room. It was a bedroom in a house, effectively, and it felt like home with the smell of freshly washed Kirkland 800 thread count linens. Very comfortable bed that I did not want to leave. The bathroom was nice and clean with new appliances. I loved the homemade breakfast in the morning (Paula knows how to cook up some eggs). Did not try the complimentary wine tasting but the cellar is a nice place to chill. I'd recommend this hotel if you're ok with walking a bit to the more happening areas as this is very much in a local neighborhood (still walking distance but not right outside the door).

I my opinion, this is the best hotel in Santiago…read more I have also stayed at the Ritz and, although customer service is not as "keen," I found the space, design, and amenities at NOI more comfortable.

I asked hotel to arrange Covid antigen testing with appropriate doc's to get us back to the US…read more They said they good and made arrangement, charge was $130. We were tested, they gave us print outs with our negative results. Arrived at airport, tests were invalid and not accepted. After much chaos we arranged a drive by test at airport to board plane. Almost missed our flight. Contacted the hotel upon my return, candidly I thought I should get a full refund, give what transpired, at the very least the $130 refunded. They refused, saying they were not responsible. So unprofessional. this is not a 5 star hotel, maybe a 3. Rooms are very tired, bathroom sink in bedroom, no hot water in shower, shower seal broken so water everywhere.

What can I say? I love this place I stayed there twice when I visited Chile. Excellent location,…read moregood staff, nice breakfast and acommodations are really worth the money :)

Toxic black mold all over shower with no operable windows!…read more Also, terrible service - although staff is friendly and kind but have not been trained in hospitality (asked for pool towels - never received, asked for menu - never received, asked for car service - never received, asked for room service menu -told to use QR code (no paper version)...seriously, no service!. Bath/shower water lukewarm and outside pool very cold even though it is warm outside. Very disappointing on all counts! Also, mini bar empty because you need to call for items off of QR menu - good luck! Two thumbs down.

Sept 2024- we attended a special assembly and stayed for 11 nights. The hotel staff were very…read morefriendly. Especially the staff during breakfast. They were courteous, attentive and worked hard. The rooms were spacious enough and beds were comfortable. It's in a good location. About 20 minutes walk to Costanera mall and there are nice parks and cute cafes nearby. I have no complaints.