I was here last week for the first time and I found the woman working there to be unbearable…read more Incredibly annoying and unfriendly. The checkout process took 25 minutes too long and we had to pay the credit card fee. It's 2024 and what I was buying was expensive. Additionally, she asked me a few personal questions during checkout that I did not like. I'm a nice person but holy hell just get on with the checkout process I wasn't trying to be there all day.

I hadn't been in their stores in a long time. They're usually not very friendly, so that's…read moreunfortunately part of going in there. But today I went to go downstairs and was treated to a loud "UH UH!" "That ain't open!". I recently moved into a "luxury apartment" so I was wondering if I'd find any small pieces to decorate with. But if it's too much to ask for a decent "Excuse me, the downstairs is closed right now." or similar... I consider it my last. Besides I've experienced the attitude in the past others have mentioned. I'll stick with TJ Maxx, HomeGoods, etc down the road.

Very professional interior designer helped me with my choices to update my living areas…read more Highly recommend Diane Ten Broeck! She is thoughtful, attentive and cheerful, it is a pleasure to work with her.

My experience was fantastic. I'm very happy and satisfied with the furniture which I bought on…read morefantastic / fabulous sale. I really don't understand. why some people have not said great things. I am very very picky and their sales help was incredible, service, delivered on time, perfect! I can't remember the last time said perfect. Lastly HUGE shout out out to the movers! They were the BEST. Seriously. The BEST. They were super friendly, helpful, kind, careful not to scratch anything, extraordinarily professional. I can't say enough... you couldn't ask for more.

We had a visit that explains why they've been in business as long as they have. We'd looked online…read morefor couches from more than a few sectional companies but reading reviews would never buy something we couldn't try for ourselves. We sat in almost every couch up the street at West Elm, and came away underwhelmed, seemingly a lot of furniture is made for just looks. We sat down in the first couch we saw here and the difference was like night and day - immediately it was clear Basset is still building furniture for human use. We ended up with a timeless looking sofa and ottoman in a sharp green velvet that we'll have to plead with our cat to maintain. The owner of the store is helpful, with a good sense of humor and not pushy. We walked away with a good deal without needing any holiday coupons or sales and no created urgency. Great to know they're right up the road - highly recommend for anyone in the area burned out with third party drop shipping and the glut of middling quality mid century modern sh*t.

Thanks Thanks Very…read morehelpful, knowledgeable, good advice and pricing, very nice. Pleasant visit. Highly recommended.

I had an outstanding experience working with Maralyn H. at Serena & Lily. Her design expertise is…read moreexceptional--she has a true eye for creating a cohesive, elevated look while still making everything feel livable and tailored to your space. She was incredibly helpful in guiding me through fabric selections, providing thoughtful recommendations, and making sure I had the right samples in hand to make confident decisions. She also went above and beyond to ensure I was able to take advantage of current promotions and sales, which made a meaningful difference. What really stood out was her responsiveness and attention to detail. She was quick to reply, thorough in her answers, and consistently proactive in helping move things forward. At every step, she made the process feel easy and well-managed. If you're looking for someone who combines strong design sensibility with excellent customer service, Maralyn is an absolute standout. Highly recommend working with her.

I ordered an area rug in this charming store and had the best experience with sales associate,…read moreLise. She spent time discussing fiber materials and was very patient as I "tried out " various rug samples in-store and took sample squares home. I never felt pressured to buy something so I took my time shopping around and viewing the samples in my home. As a result, I wound up with a beautiful S&L rug. I look forward to shopping in this store in the near future.

West Elm shipped me 2 bookcases. 20% of the bolts do not go in the nuts due to design flaws. I…read moretried everything. I called customer service, waited for 20 mins, gave up. I'll keep them, but for $2200 I'd expect better quality than this. If it was $350 at Wayfair, ok, but not from mid-high end stuff. Their lack of ability to leave reviews and clearly not caring about my experience (no place for 'help with my order') and non existent customer service means never again. Avoid.

My rug has been shedding for almost a year. It fills my vacuum every time and little threads are…read moreeverywhere. I was told it would stop shedding after a couple months. I like how it looks but not worth it.

Incredible selection AND very personalized guidance and help. We've shopped here a few years ago…read moreto furnish a new sunroom addition and have been enjoying the resort like style in that room since. This past winter we needed to replace outdoor dining set, pool lounge and seating areas along with tables and umbrellas. With Zophia's help and guidance (and patience) we were able to have the outdoor we could NOT have dreamed about. Everything was delivered in the spring and we've been enjoying it all summer long, with family and friends too. You get what you pay for and with Tropicraft they certainly adhere to that with the quality of the products they carry AND with their service too!!

I was in need of some pool furniture so I decided to stop off at Tropicraft Furniture…read more Tropicraft Furniture is seasonal so they constantly move to different locations. Last year they were in Bryan Mawr. Now they are in the former Ardmore Movie Theatre. They have a large supply of outdoor umbrellas, outdoor chairs and a few different types of coolers. I ended up purchasing 3 outdoor vanilla umbrellas and an outdoor portable cart, which I can use to transport food to my pool. The staff here was really kind. They quickly help and politely came over to me and helped me find what I needed. They also helped me load everything into my car. Price-wise this store is pretty pricey, but they had some discounts available. For example, they were having a 10% off sale for Father's Day. Altogether, this is a great store for summer furniture.

Service Selection Value of items . The l politeness of staff and helping at the same time.read more

Great selection of higher end furniture, clothes and household goods. The staff is always friendly…read moreand helpful and their prices are reasonable.

A cute little shop right in the middle of town. We were drawn in by the window display. There was a…read moregood clothes section. Housewares were limited but it was very crowded with people loving the selection . The staff was friendly and prices were decent. Not far from the Junior League Theift store.

I made a mistake dropping off my donations and was screamed at by a worker here for around 5…read moreminutes. I won't return. The donations set up is very confusing and I misunderstood the directions.