My experience with this hospice was very disappointing, especially regarding communication. I expected regular updates from the hospice nurse, but there was a period of about a month when I received no updates at all. I was not informed about significant changes in my loved one's care, including being started on antibiotics for a urinary tract infection. As a consequence, I chose to go with a different hospice company.
My loved one also shared concerns about visits and said they did not always see the nurses when visits were reported. These experiences left me feeling that communication, transparency, and family involvement needed significant improvement. I hope this feedback helps the hospice improve the way it supports patients and their families.
This review is for Hospice of Payson doing business as Covenant hospice. Covenant Hospice has purchased hospice of Payson read more