Camping World referred me to Hose Power and told me HP will make me a hose to address the cracked copper pipe going from my RV to the propane regulator in my Toyota Sunrader RV. Before going into the store, employee named Robert saw me outside in the parking lot taking a picture of their sign on the building, and he said "Pictures cost $5." I told him I was taking picture for my Yelp review. He said, "Oh then, I better make sure I give you good service." Later, on their service counter, I saw a sign that says, "Complaints cost $5."
So I showed Robert, the same guy who made the $5 for pictures comment, whose badge says "Lead Technician", my cracked copper propane hose. He said he can make me a rubber one. Robert spent a lot of time with me at my RV (cos it took time to remove the my sideways tank from the tiny compartment to see the connections behind it, making sure how long I wanted the hose to be, and other "customizing" details).
After he made the hose for me, he "at whim" when he was handing it to me, said "Oh, I'll just go out there and put it on for you", and he did.
Altogether, I think Robert spent 40 minutes on my situation, and I got charged only the cost of the hose which was $11.60. That was the first time.
After fixing the hose from the RV to the regulator, I found the new hose (from regulator to the propane tank) I bought in Quartzsite RV vendor, also leaked, but since I bought it in Quartzsite during the show in Jan, I could not return it. Two same hoses that were different brands purchased from Camping World, also leaked big time - hissing and stinking. All 3 were leaking from the hand-tighten plastic knob. So after getting advice from Arizona Propane, 3 weeks later, Robert make me another hose to go into the propane tank, but I have to use a wrench to connect it to the tank.
This story is really way longer than detailed here, but Robert saved my current set up for about $45 total for 2 hoses, vs. having to buy a new horizontal tank for $226, cos all the plastic knob hoses purchased at RV stores, leaked, to which no one had an answer. Those hoses may STILL leak if I bought a new tank.
Big THANK YOU to Hose Power and Robert!!! read more