The standard
of service has seriously declined. For
the past 20+ yrs I have experience the Hope Cove Weekend and enjoy eating at
the Hope & Anchor. This year
(Aug-13), my family & I decided to eat at the H&A and on the 1st
occasion, we had to wait for 1.5hrs for our dishes to be served by the rude
staff. The staff placed the plates on
the dirty table and didn't bother to clean the table beforehand. I went to the bar to ask for a cloth and
clean the table myself and placed the cloth on the fireplace. All 5 dishes were lukewarm & over cooked
(Dry). We just thought they were having
a bad evening. The 2nd night
(Wed, 28-Aug), we decide to try the pub again.
The bar staff informed me, she was tired & gave the impression she
couldn't even be bother to serve. We
receive our dishes slightly quicker but, the dishes were worse! One of the steak & chips was cold &
over cooked, we return the dish.
Whereby, the bar staff put her fingers in the steak and said, Oh yeah! We waited another 20 mins for a replace steak
& chip. My burger & chips was so
dry, I tried to feed the burger to my dogs & they refused the burger! By the way, I pick up the cloth from the
fireplace from the previous night & ask the staff to rinse the cloth out &
(I) clean the table myself again! Note:
I brought my family to Hope Cove for their very first time & wanted them to
experience the HC friendly atmosphere & local produces. Local businesses should be concerned
especially when this establishment is at heart of the village. The owners should take a hard look at this
business and take action now before it go to far.Overall: The dishes were unacceptable /
shocking, rude & ill-mannered staffs, Cleanliness was
below par and the customer area wasn't cleaned between session / days. We were sitting in yesterday dirty or
longer. read more