I ended up talking to the boss and he took care of me they asked me to wait and talk to him a few…read moredays later he took care of the problem and went above and beyond helping

Sold me two broke pens I realized the display they sold me was broke right away and returned it but…read morethe other one broke one day later and didn't even come in the original packaging.

I stopped by the VIP vape shop on Stard Rd & Plymouth. I was looking for a new vape because my…read moresmock Nords battery quit. He showed me the Smock Nova . I specifically asked him if it went over 30 watts and he said yes. He said it was like the Smock notd which goes to 80 watts. I get home and set it up and guess what. It only goes to 30 watts. I didn't have my glasses with me so I had to rely on the integrity of the store rep. He tried to weasel out of the statement he made about saying it was way over 30 watts. So now I'm being blatantly lied to. So I call, he says he has to call his boss because I wanted an exchange. Nope!! The owner said no I couldn't exchange it because it was opened. He said he would give me a discount if I purchased another one!!! They didn't even give me the disabled veterans military discount!! I I have received nothing but ignorance and under trained employees. Now he gets two purchases for his employees incompetence.!!! Nice. Thx for ripping me off.

If you want to get defective products! Go here, twice they sold me vape pens that didn't work. The…read morelast one cost me over $200 there. And yes it didn't work and they didn't care. Told me to take it up with the manufacturer because it wasn't there problem. Horrible customer service and people! Oh yeah not to mention, that $211 vape I bought from them, only costs $160 EVERYWHERE else!

Always exceptional service and choice. They always have what no one else does at a great price…read more If your looking for anything vape or smoke related give them a shot you wont be disappointed. Thank you so much for the great experience.

Every time I have been here the employees have been really helpful. All the guys have taken the…read moretime to show me their inventory and help me find what I need. They know what they're talking about and don't just try to sell you something quickly. They are patient and friendly and it's my favorite vape shop to go to.

Great experience Everytime great management great business nothing but good vibes in this placeread more

Stopped in here today after reading the reviews and I'm so happy I did! I had been wanting to quit…read moresmoking and never had any experience with vaping, so I was a little nervous because everything I read online was so overwhelming. The guy working (I'm assuming he was the owner) was friendly and made me feel comfortable, and was extremely knowledgeable. He knew exactly what would be perfect for me, and let me try out some delicious liquids (I settled on milk & honey and peach). To top it off he gave me a great deal, definitely was not nickel and dimed. I honestly can't wait to go back and grab some more flavors! I'm so happy with vaping that I've already tossed my cigarettes in the trash. Not to mention my husband is completely THRILLED that I don't smell like an ashtray anymore! Completely 100% happy with this experience.

Yes this is the place to go for vaping supplies. You won't get some fake Chinese rebuilt MOD. The…read moreperson behind the counter is going to make the juice for you while you wait. Nothing in imported from China juice wise. The customer service is number one. You feel like you're walking into your best friends house and not treated like some cash foolish sap. The guy who owns the place even told me that they fired a guy because of his lack of customer service. That says something about a place. They carry a limited supply of other peoples juice, all made in Detroit, but why should they. They make some of the best juice I've ever tasted! This is a solid shop! Prices are just as good as those online and if yours breaks, they will fix/replace/refund you! Try to get some website or other vape shop that does the same? I know that for a fact and I stand by them 100%. This is the place I will drive 20 minutes out of my way just to get a bottle of juice and have a fun talk with the owner. You don't even have to buy anything, just the conversation is good. The decor is a little on the weak side, but I didn't come there to spend a Saturday afternoon with the kids. It's a vape shop. The air is full of clouds. The flavors are good. How's this for a wild idea! THEY WILL MAKE YOU WHATEVER KIND OF JUICE YOU WANT!! On or off the menu of your mind. I don't need to write anymore. You're just stupid to give your money away to anyone else but here. Enough said!

Very wonderful customer service a team member Finn helped me out he was nice and very informative…read morehighly recommended

Lloyd the owner is cool AF and educates customers on vaping along with the history which was…read moreinteresting to hear. Very fair pricing in terms of the E-Liquids and a very unique selection. I noticed a lot of neat CURRENT vape kits that I will be returning for. Lloyd even made things right when my e liquid exploded in my car, losing half of it. Gave me another with no questions asked on account for a packaging problem. More upscale than most smoke shops, definitely not a trashy or sales pushy environment. I was educated not pressured, I LOVE that. I'll be back!

Well... first of all I do not vape, my wife (as of tomorrow ) however does. She had been doing…read morebusiness here for about 3 years, and has never really been blown away by the customer service, in fact quite the opposite. Despite the proclamations by the owner that he prides himself on customer service, he has often treated her with disdain ,bordering on contempt. She went in last week to pick up supplies , and had her sale rejected by the owner, who told her he could not sell her the amount she wants because If he did so, he would run out of his supplies, and not have it available for other customers... He bemoaned the fact That he always runs out and can never service everyone who wants it . Quick side note, I feel I have to mention that being in management for 20 years, I have learned that one key to a successful business is Having product on hand, instead of deriding A paying customer for wanting to purchase the product, perhaps it would be more beneficial for him to order more inventory, so that he can actually sell to guests who want to buy. The way he runs his stocking, seems counterproductive to a successful business, but that's just me. Anyway, he asked why she wanted so much, and she said she was stocking up... We are getting ready to be married, we are going out of town, she wanted to make sure she had an ample supply of a product she knew she liked... Lloyd( the owner/ manager) Chose to showcase his exemplary customer service by remarking to her "why do you need to stock up, what is going on a zombie apocalypse or something I don't know about" ... I don't know, maybe I'm weird, but to me that seems to Have all the attributes of the opposite of good customer service... But what do I know? She came back out to the car, visibly annoyed by the interaction, and after hearing her tale of woe, I decided, being the gentleman I am, I had to go to my fair lady's rescue and defend her honor, so I decided to go buy the stuff for her (yes, I truly am a hero) OK, here's where it gets a little dicey... I'm kind of... Extra... I can be a patronizing annoying smart ass, and no, it does not require an awful lot of effort...So when I went in, I was looking to be as annoying and passively aggressive as I could. I went in posing as a Vapor smoker, Being perhaps a bit loud and flamboyant... Of course I mentioned that I was stocking up because the dead rising and a zombie apocalypse was close his hand (Just echoing back to the rude comment he made to my wife), Bought the product, and made sure to proclaim loudly to my wife who is waiting in the car as I exited the store that I did not believe the owner liked me either. Consequently, Apparently my wife is now banned, as I would assume I am... And that is fine, that is his prerogative as an owner... Just as it is my prerogative to leave a review... where it gets silly is that he threw a tantrum and deleted my wife's mother's rewards points . Lol , seems a bit childish to me,But whatever... Anyway, just felt I would rant... Listen, I don't want to go to lose Business, other than my own LOL, I just want him to try to not be so snarky, not be so rude or condescending... Then he can avoid having sincerely irritating people such as myself come in just to give him agitation... Just saying...I'm giving a three star because quite frankly, I don't want to see the guy go out of business, on a personal note is probably closer to a one...Just try to be nicer dude, LOL... I'm sure my wife can find this garbage anywhere, but, seriously, she's been a customer for years, you really couldn't treat her any better than that?

it's a smoke shop. they have what you need. prices are fair and staff is very friendly.read more

Sold me faulty merchandise then refused to make things right. Bad business practices, use to be a…read moreregular costumer I came to this spot about twice a week then this situation happened and when I confronted about the shop owner about the faulty product he acted like I was a theft, like I haven't been giving them my money for years and was just trying to get over on them... WONT BE COMING BACK