DECIDEDLY DISAPPOINTING! Several visits at various times of day and evening permits a small group of us to sincerely state that you should GO ELSEWHERE.
The restaurant clearly has had a significant financial investment, but one of the two owners, Veronica, is profoundly unpolished and utterly uninvested in customer relations. Three of the times when we entered she was at the counter by the door, yet failed to acknowledge us...not a hello, not even a smile! Our group found her not only unwelcoming upon entry, but when we attempted to engage her in a chat tableside on two occasions, she was equally unreceptive, uninterested, even unfriendly.
We have tried 8 entrée items and a selection of finger food; all but 2 were mediocre. Unmoist, tasteless fish dishes, bland fries, a bisque devoid of cream. Unique burger unresembling menu pic was nonetheless tasty. Onion rings were excellent in the daytime, but were oddly the exact opposite when we had a selection of late evening nibbles that included dry, unadorned wings.
Décor is merely one facet of a business; it cannot build or sustain a reputation when a professionally welcoming human element is not present, brought to fruition by quality food that is deliciously prepared. The combination of these three components is crucial to success in the dining industry. This establishment doesn't have a phone, ensuring that older people, who aren't tech savvy, cannot make inquiries or reservations. For all other patrons, there isn't any wifi.
To summarize: IMMENSELY UNENJOYABLE dining experiences since restaurant opened early this year. Unacceptable value for cost: two couples, five visits, over $1200 spent on wine, beer and food; however, our hopes of a sincere welcome followed by pleasurable dining were repeatedly dashed, save for upbeat, friendly servers. Extremely clean. Decent ambience. Food quality and consistency underwhelming. NO PHONE. NO WIFI. Customer satisfaction equals customer loyalty and never fails to guarantee referrals, but an insincere, disinterested owner makes a peculiar statement of another kind. It's astounding that such a substantial investment ends with the physical establishment and the décor, and it's equally absurd that the owner is so palpably standoffish and inhospitable! read more