CPA not accepting or returning phone calls, seems a passive aggressive approach to refusing serviceread more

Mary is responsive, honest, fair, patient and professional. A pleasure to work with. I have…read morerecommended her widely and will continue to.

Needed help to connect a credit card account to my Quickbooks account. Renee was great and walked…read moreme thru the process without a glitch or misstep. Extremely professional and capable. Would have no hesitation in using her again.

I am a local CPA and I refer Renee to all of my accounts. She is organized, knowledgeable and hard…read moreworking. She cares about her clients. Jack Bleiberg, CPA, Ledgewood, NJ

Love the staff! Very helpful. Anthony is by far my favorite accountant. I definitely recommend him…read moreand his office to those looking for an accountant.

Such a great branch! I recently opened an account here and everyone is always so friendly and…read morehelpful. If you have to sit with someone on the platform, the wait is never really long and all employees are knowledgeable. Line for the tellers moves quick.

Have been going to Andrea for a few years now. She is always friendly and professional. She makes…read moreit very easy to understand your tax information. Her website allows you to upload all of your documents prior to your visit. You can also contact her through the website with questions and she and her staff will get back to you in a timely fashion. I highly recommend her.

Andrea is great - professional and personable. She worked to get us the biggest refund possible…read morewhile explaining everything along the way... and explaining again when we didn't understand something.

I've been with this bank for about 20 years. I opened my business accounts because they had a low…read more($500) monthly minimum to avoid fees. They recently updated their minimum to $1500 without letting anyone know and I've been getting charged service fees without warning. Customer service is terrible, I called to find out why I was being charged and they kept me on hold for over 25 mins just to tell me to call the branch.

Like most other people, my experience trying to rollover an IRA was awful. The departments at…read moreValley speak different languages and Fidelity even noted how difficult the process became. If you want to be disrespected, have no control over your money, go to Valley. It would be more fun to rip off toenails than to ever do banking with them again. Stay away.

I was denied my application SUB-1185405 for Checking account. The unidentifiable customer service…read moreemail: "This is a firm decision from Valley Bank based on your Chexsystems report. Please see attached the letter that was provided to you. Unfortunately, you did not fall within our parameters of acceptance. Please keep in mind every bank has their own review process." I have 750+ FICO8 score and dozens of accounts and credit cards. Move your business elsewhere!

The worst bank ever they lost the title to my car now they want me to go to the DMV and fix their…read moremess. Ongoing issue for three months now horrible place.

So Francisco, after many years of business relationship, decided to destroy it with overcharged…read morefees (mentioned over and over) and demeaning attitude (evident in his voicemail transcript below). What he could've said is simply "sorry, we might not be the best use of my time or your money." Arrogant, snobbish and cash oriented. Your firm really need to think how you will survive sustainably in this AI booming world. With your sh**y attitude?

Simply the BEST! Incredible experience 3 years in a row with Francisco and his Team. Honest, very…read moreknowledgeable yet takes time to get to know his clients and family. Professional, generous and kind are just a start to describe my experience. I highly recommend him and his staff and will trust them with my families financial future for years to come. Thank you Francisco and Team!