Newly moved to oakville and went to the closest nail salon, this one. Did my due diligence by calling in and booking an appointment and being very clear (repeating a few times on the phone) that l will get getting a shellac pedicure and full set biogel nails.
When I get there, exactly right on time, there is no one waiting but all nail technicians were working on customers' nails.
I patiently sat down. One young woman asked if Its my first time here. I replied with a 'yes.' She then informed me that if I want to save tax, I could pay with cash. I said I didn't have any, to which she informed me that the longos in the same plaza does cash back.
I rushed to go get $140 for my services.
I come back & there are four ladies now in the seats waiting to be seen.
I am brought over a few minutes later to soak my feet in the pedicure chair...
But all four other woman... had their services started on before I was even seen to.
No apologies. Nothing.
When I asked why others were serviced before I, even though I had an appointment and got here before all four of the other customers.... I was told "oh you'll be seen shortly. This customer is just getting her colour changed."
And then they acted like all of a sudden, English was a toughie to respond in... properly.
And that is just very bad customer service. Utterly unfair.
What was the point of making an appointment?
Was it because I look far younger than my age & ethnic and the other ladies were all middle aged white woman?
Complete BS.
Don't bother going here.
Go somewhere where people appreciate your business.
These ladies here couldn't even cough up an apology. read more
