Got screwed over today by the center. Simply because they did not mention that my particular form…read moreof insurance was no longer valid after having already rescheduled thrice since November 2024... One would assume, if shits were actually given concerning the individual versus a maximum margin of scope and profitability....

Actually, I'd rate it a negative 20 for a customer service as they never return your calls if you…read morehave a complaint (as you can see from a previous review) Instead they call the police to resolve their issues!! UNBELIEVABLE!! They sent me glasses that were TOTALLY different RX! HUGE BLUR! This was confirmed by another eye specialist as the office / Optometrist (my primary Dr. sent me there after I had an appt with her for my red eyes that wouldn't go away. ( the redness and irritation began after the Littleton optometrist put eye drops in my eyes) The new optometrist showed the differences and explained what they were. They could not believe the huge difference in what they measured to my actual RX. Littleton Office has sent a check for half the amount of $600 plus. Not cashing it. I sent 2 complaints to my insurance company. Next step is small claims, lawyer, professional licensure for Optometrists. whatever to get the total amount and more for my time and mental stuff from them sending a policeman to my door that night . I had called 3 times after I received the check. No answer. They called the POLICE!!! to give me a no contact order!! Seriously?? They obviously have no idea how to resolve their customer issues.....NB see other review. I was patient in the beginning and after I called a couple times either woman telling me they would return my call (NOT) or left a phone message

Fantastic customer service! Visiting from out of town and I forgot my contacts at home. I reached…read moreout to the office and they were so helpful and quick to respond! Appreciate their helpfulness and understanding. Highly recommended!

I can't say enough good things about this business. Making an appointment was easy and the woman I…read morespoke with on the phone was pleasant and helpful. When I arrived to my appointment, I didn't have to wait. Everything was right on schedule. Dr. Gallagher did a thorough eye exam and was very knowledgeable about my specific vision issues (relating to side effects from a previous procedure and an illness). He took time to answer all of my questions and I didn't feel like he was in a hurry. Back in the area where frames are sold, there was no pressure to buy frames from them. In fact, they gave me a laminated card with my prescription to take with me (presumably to make it easier to buy frames elsewhere if I wanted to). I had some unique vintage frames that I wanted to get my new prescription put into and they were able to do them for me on the premises. It's unique to find a place where someone with this skill actually works in the shop. The glasses were ready in a few days and reasonably priced. Every single person there was pleasant and helpful. I know you can buy cheap glasses online, but I'm happy to support brick and mortar businesses in the community that offers excellent service. You get what you pay for.

My family and I love Heritage eye care! We have our eye exams done here and most recently purchased…read moreglasses. There is a great selection of glasses to pick from and I love my new pair. I highly recommend!

Want an example of the most deplorable customer service ever? Try ordering a pair of prescription…read moresunglasses from this place. While the doctor is grand, and the front staff used to be likewise, something has changed - and the current state has made me decide to take my business elsewhere. After having ordered frames and lenses for computer-prescription glasses, I decided to finally order prescription sunglasses. I picked out the style, had the measurements done and was told they'd arrive in two weeks. What arrived was an atrocious-looking, 1970's style pair of sunglasses that I'd never have picked. When I pointed out to the staff that these were not the correct pair - the amount of stonewalling (from initially proclaiming that I had provided the frames to them, to outright lying to me then accusing me of not knowing the types of frames I had selected) and the lack of any sort of understanding, apology or attempt to make things right makes it seem as if these folks are trying to hide their illegal activity: e.g., bait-and-switch sales promotions. The frames I initially selected cost $100 more than what I was provided. Not only THAT, ccording to the staff, the sunglasses frames are not "model" samples, they're the actual frames being purchased. In other words, during a global pandemic, these folks are selling "used" frames (floor model examples) without any regard to spreading disease - and they're selling "used" frames at top-dollar prices. What. A. Scam.

Cataract surgery scared me. I had lost a major part of my independence, driving. My Dr recommended…read moreDr. Overturf at Shippee Family Eye. And I don't know why I was afraid. I had it done in their surgical suite, it was easy. They make it so comfortable. Everyone there is AMAZING. Yesterday was second eye and I woke up this am, went to my follow up and could read every road sign, I could see the mountains. Dr. Overturf's skill has given me back so much. Thank you. If you're scared, don't be, call Shippee!

You can't get an appointment without waiting a year unless you know someone that works there . Yes…read moreI have diabetes I needed to get my eyes checked no appointment till next August. But someone I know got an appointment in two days because they know someone that works there.

WRFE are excellent. They went above and beyond with both myself and my husband when we had issues…read morewith new glasses. They are helpful, and professional and I cannot recommend them highly enough.

I went to Hanover Eye Care to get three pairs of glasses a year ago (2021) and they were wonderful…read more The reason I'm reviewing now is because I had problems with each pair that needed to be addressed (a large scratch in one pair, many scratches in another pair, and a loose screw in another). They took care of the screw and large scratch while I waited (about 5 minutes). The pair with many scratches was about a month beyond the 1-year scratch warranty, but the staff at Hanover Eye Care was able to get the warranty company to cover the repairs anyway. I got a text from Hanover Eye Care about a week later letting me know my new lenses were ready. Everyone there was fantastic, and I will always go to them when I need new glasses.

This optometrist has sold her business to Dr Todd Page who I find to be a big improvement for eye…read moreexams. I used to appreciate the free adjustments that they would give me over the years but the prior optician seemed to flit through the eye test too casually with the result thatvI had doubts in their accuracy. Unfortunately Yelp can't get it's act together yet , despite detailed requests so now 2 Heritage Opticals and one under the previous ownership, show up and none are accurate.

New to the area - I wear glasses and contacts . Before making my appointment I did shop around the…read morearea looking for something specific. Immediately after walking in and being greeted by their front desk - I knew I was in the right place. Clean atmosphere, VERY friendly staff and some of the most beautiful eyewear I have seen. I was able to get in for an exam in less than a month, the doctor was very good - excellent from start to finish! The optician was AWESOME, she was even able to make my glasses in less than an HOUR! You should all be proud of yourselves, and I will be back for some new sunglasses soon!

I am in town for a couple days and I forgot my contacts. I dialed a bunch of places around town and…read morethis place was the only one open on a Saturday. They gave me a week's worth of contacts free of charge! I would definitely recommend them.

My husband and I have been getting our glasses from Plymouth Optical Shoppe for decades. Marty &…read moreColette are great at what they do and I highly recommend them. If you want support local people who care about you and your needs, this is the place to be.

I have been a customer of Marty's and Collette's for many years. They are very friendly and…read morewelcoming. They bend over backwards to do the right thing and the prices are reasonable.

Phenomenal service and a great selection of frames. The owner is committed to making sure that you…read morehave the glasses that look good and feel good. I've worn glasses for most of my life and I have never been to an optician half as good. I'd give 10 stars if I could.

I was traveling on vacation and my favorite frames broke in half at the bridge making them totally…read moreunwearable. I need glasses to drive and decided to stop in at Eyes on Elm to see if there was any way I could purchase a new pair of glasses. I didn't have high hopes because we were short on time. To my surprise, Cary was able to pop the lenses out of my old glasses and insert them into a spare frame he had in his supply closet. They worked perfectly to get me home, and I was also able to use them skiing the next day. On top of that, I purchased beautiful and stylish Oliver Peoples frames for my next pair of glasses when I have time for an eye exam and can purchase new lenses back home.