As a tenant, I am beyond frustrated with the level of incompetence and unprofessionalism demonstrated by both Crystal and Russ. In my opinion, neither individual possesses the knowledge, judgment, or management skills required to oversee residential properties. Their repeated poor decisions have negatively impacted numerous properties and have caused unnecessary stress and financial consequences for residents.
Complaints and legitimate concerns raised by tenants are routinely ignored, delayed, or dismissed. Crystal, in particular, has developed a reputation among residents for being intimidating and confrontational rather than supportive and responsive. Instead of addressing issues professionally, residents are often made to feel bullied or brushed aside.
What is even more concerning is that various agencies and professionals, including Alberta Health Services, city inspectors, the Better Business Bureau, and others, have expressed concerns regarding Home Time's apparent failure to consistently follow bylaws, policies, regulations, and basic standards of property management. It is unacceptable that tenants are expected to live with the consequences of such poor oversight and disregard for accountability. read more