Couldn't fix my unit then was unresponsive for days about using my $100 deposit for a replacement…read more Unprofessional.

Service guy came out to fix my oven. Diagnosed and ordered parts. Confirmed with my home warranty…read morecompany. Approved. Universal did not order the parts. Didn't call me. I called a week later to ask when they were coming. Universal lied and said they didn't have an approval. 3-way call confirmed that approval had been given. Owners wife over the phone said it wouldn't be fixed until after Christmas. That is 2 weeks after the tech was here. That's no longer reasonable. When I ask why they screwed up, she got ugly and talked over me on the phone. DO NOT USE THIS COMPANY. THEY DO NOT TRACK PENDING WORK. YOU WILL BR FORGOTTEN. OWNER BLEW ME OFF TOO. JUST A SORRY ABOUT THAT. ETA: Then the owner calls me back to cancel the work. Impressive.

Never answered, never returned the call. Store says to call, by appointment only. Unfortunately…read morethey never gave me the opportunity to make a purchase cause my call and voice mail were ignored.

Won't take my business there again. Washer is leaking and I call and they keep telling me they are…read moreon the way to fix it. The lady told me between 8 pm and 10 pm and it's almost 10. Called back and the lady told me they had 20 calls. Apparently their washers aren't tested before they put them on the floor to sell like she said they do. My fiance spends 100 and something dollars to get this washer and this is what happens. Pretty much wasted our whole day waiting on them. Two thumbs down. Update: Went to go look for another washer and we found one but they wouldn't be able to deliver today..it would be Monday. I've already missed friday waiting on them for this other piece of crap washer I can't miss another day. So we got refunded our money but got charged a restocking fee. What the hell?! We haven't been able to use it so why should we have to pay a restocking fee???? Their policy sucks balls. I do not recommend this place to anybody. If you do go..Godspeed. Oh yeah the tech guy didn't show up until almost midnight.

Excellent communication, friendly, honest service! We had a power surge which fried the frig. Ugh…read more Mr. Brock was very thorough in making determination that unit was not feasibly repairable. We were very pleased with his service and would highly recommend!

Responded quickly. Was able to come out and kept me updated on time of arrival. Did an excellent…read morejob. I will use him again.

Completely honest; didn't waste my time & hard earned money to pretend a positive outcome. Told me…read moreall the reasons why this fridge has seen better days. He has been in the fridge repair business since 1957!!

They are AWESOME!!! They were able to get us a fridge within a week!! One of the big box stores…read morewouldn't take the time to fit the fridge in our space. The delivery guys here are experts!!!! Will be my appliance dealer from now on!

I needed a refrigerator part. Everything online was 5 days out. I searched appliance parts near…read moreme and found Killeen Parts. I called and they had the part I needed. I told the lady I would be by soon. I pulled up, she had my part ready to go! Got home and now the refrigerator is cooling down. Nice and pleasant to do business with!

Very helpful owner. Love supporting small businesses like these. Comparing the price vs a popular…read morebig stores are way more cheaper.

Dawson came out through my home warranty to look at both my washer and dryer, and my dryer needed a…read morenew part. Claim was denied by my home warranty. No big deal, I still need my dryer fixed. I requested a quote from Dawson regarding the part so I can approve purchase and get my dryer repaired. I've contacted them several times, and each time they tell me they will get back to me. So I've been without a working dryer for nearly a month. I'm trying to give them my business and get my appliance repaired, and they are not following through. Edit: after multiple requests for a quote on price of the needed repair item, and being told repeatedly that I will get this information the next day, it is only after I post a review that you tell me you cannot repair my unit, even if I pay for the part myself. I've never heard of a repair company that can't provide a repair.

Andrew was very helpful in fixing the part problem of my Bosch dishwasher . He answered the company…read morephone, made the appointment, showed up on time and was efficient, polite, respectful and solved the problem. He went the extra mile and helped me order an additional accessory . Highly recommend !

Bought a washer and dryer from them. The washer quit working after 30 days even though I have…read morewarranty they wouldn't replace it went back to the company and told them to fix it or place it like they told me they would and the paperwork I had in the Pat file for small claims court and Killeen And sued them and ended up winning fastest court case I've ever had and you can look up my case of me, suing them and winning

Service could have been better water was leaking from icemaker the service tech was unqualified to…read morefind or fix it and left i fixed it myself in about an hour sales staff were excellant though anf i would shop there again.

I have submitted other negative reviews. I also contacted…read morethe Better Business Bureau about this place. They didn't even respond to the BBB. I would give them a negative stars if it was possible. So I recommend PLEASE DON'T buy anything from 911 Appliance Repair in Copperas Cove, Texas. This is from the BBB Thank you for contacting BBB to assist you in resolving a recent complaint with 911 Appliance Repair Pros. BBB has made several attempts to contact the business regarding the above-referenced complaint. We regret to inform you that we have not received a response from the company despite our repeated attempts to reach the business. The business's failure to make a good faith effort to resolve this complaint is now publicly accessible in their BBB Business Profile. This will be published for three years from the date the complaint was originally filed. If the business has contacted you outside of BBB's resolution process to resolve this issue, please notify us immediately so we may update our records. Once again PLEASE DON'T buy anything from 911 Appliance Repair 1316 Georgetown Road in Copperas Cove, Tx. I include the address incase they like several other business in the area just change their name and continue doing business the same way just under a different name.

From the owner: 911 Appliance is a veteran-owned business with over 15 years of experience in repairing all major…read morehousehold appliances. Their expertise and dedication ensure reliable and efficient service. Their skilled technicians provide affordable solutions, restoring your home's appliances to peak performance and keep your home running smoothly. They are commitment to excellence. Saving you time and money.

I went in here to help my mom to find a NO SOLICITORS sign. We found a sticker that looks like a…read morename plate. There are also a variety of different signs you can buy too. Next time I return, Ill get the one that says NO TRESSPASSING. I sure beats to buy it here than buying it online. You can get these instantlly when you take the time to drive here. Other than that, I really enjoyed walking through this place too. I can think of all kinds of craft ideas. I probably would return to get craft supplies. Would love to redo my bedroom with new paint. They have a section that has an impressive supply of paints. This is really a great place to go to if you need to make some home improvements at your home.

Went there for some fence pickets. I used to go to Lowe's because it's closest, but they've been…read morehaving some really bad bad quality. The past 3-4 times I've gone, there's this gentleman that I haven't gotten his name to give him credit for. (He looks like he has some speech impediment) but let me tell you. He always seems to find me when I'm around or if he sees anyone. He ALWAYS ask if I need help finding something. Id be going around looking for stuff I don't I need lol, (Milwaukee tools ) and I always hear him near by always asking people if they need help Super super nice guy, I just want to give compliments to that young guy. I really hope this store values this type of employee, they are rare to find I don't post a lot of reviews, but I feel like this needed to be said. Nex time I go to the store, I'll ask for the manager to give my compliments for that young gentleman