We had been working with the manager of Homes Direct, in Mt. Vernon, Wa. to have a custom built manufactured home placed on our lot in Port Angeles, Wa. since March 2019. We decided on a Golden West model, that was 30' x 52', 3 bdrm/2 bath. After about 2 months the manager let us know that the factory in Albany, Or. had accepted our house plans and he would have a price for us in a couple of weeks. Then the manager called us to tell us that he had contacted a contractor for the site prep work they would be calling us to give us a bid. We never received this call and when I called the office to speak too the manager he never returned my calls. Then I decided to go online to find out who the owner of H0mes Direct was in Mt. Vernon. Wa , to file a complaint. Guess what I found, the registered owner of this dealership was none other than, Clayton Manufactured homes, Corporate office, at 5000 Clayton Rd., Maryville, Tn. 37804, so this is were I will send my complaint letter. I sent a email to the manager at Homes Direct canceling our project with them and requesting a full refund of our good faith deposit. We received our refund in about two weeks
We never received a reply from Clayton Manufactured Homes, Corporate Office, but I did get an email from the manager at Clayton Homes in Lacey, Wa. telling us that he could help us. We called him to set up a meeting. Before we met with him, I looked on the internet to see how many brands Clayton Homes had under the Corporate umbrella and there were 18 brands. One of them was Golden West, so I thought we might be on the right path to get our project completed, as the factory was in Albany, Or. When we met with the manager at Clayton Homes in Lacey, Wa he assured us that they could successfully complete our project. He told us that he would send our house plans to the factory in Albany, Or. About 4 weeks later we get a call from the manager, telling us that the factory has accepted our plans and he will have a price for us in a couple of days. Then he tells us that he has contacted a contractor to meet with us in Port Angeles, Wa. We meet with the contractor and he tells us that he will have a cost for the site prep in a couple of weeks. He call us back in a couple of weeks and gives us a price. I am very shocked by his high price and the only thing I can think of, is that he does not really want to take on our project, thus the high price. Now we get on a very slippery slope. With the manager telling us that our house plans had been accepted by the factory, we decided to put our home in Shelton, Wa up for sale. It sold in 4 days and we had 30 days to move out. We put all of our house hold items in storage and moved in with my brother for a month while we looked for an apartment to rent in Port Angeles, Wa. Then the manager of Clayton Homes in Lacey, Wa calls us to tell us that the factory has decided not to build our custom home. I cancel our project with Clayton Homes. We move into a kitchen unit at the Sportsman Motel in Port Angeles, Wa and spend two months there before we find an apartment to rent. WE still do not have our retirement home built and placed on our lot, but we will try again in the Spring of 2020. All we received from these two dealerships was a lot of lies and broken promises. If you are considering buying a manufactured home in the future, these would be two dealerships I would recommend that you pass on. read more