I rarely leave negative reviews, but my experience with Justin Welch was so troubling that I feel…read morecompelled to share. I'm out roughly $16,000 due to his failure to follow standard real estate practices. Before signing the listing agreement, Justin assured me I'd make the renovation decisions since I was paying for them. But after the contract was signed, he became pushy about using his preferred vendors--who were, in my view, overpriced and slow. One took three weeks just to provide a basic repair estimate, while pretty much every other contractor I sourced delivered estimates within 3-4 days. I had hoped to list quickly to hit the spring market, so delays like these can be costly. The biggest issue was with the flooring. Justin's contractor installed engineered hardwood full of visible knots--completely inappropriate for a high-end San Francisco home. Now I'm stuck with a floor that, as my stager put it, "clients hate." I was never told that choosing a cheaper grade meant lots of knots. In fact, when I asked Justin about the differences in grade, he said that the only difference was in board thickness and that that didn't really matter. Later, the flooring contractor claimed Justin had told him I knew about the knots and had approved that--which simply wasn't true. To make matters worse, Justin authorized the contractor to install baseboards in an area where no new flooring was being done--without my approval. He later offered to cover the cost after I pointed out that was not only improper, but likely illegal. Frankly though, it shouldn't be the seller's job to educate the realtor on basic legal boundaries. This experience has been frustrating, expensive, and disappointing. I strongly advise caution if you are thinking of working with him.

Justin was the listing agent on my condo at the Beacon in San Francisco. He had one other listing…read moreat the Beacon prior to my listing coming on to the MLS, so he was able to leverage some of the buyers that weren't interested in his other listing by mentioning he had another listing coming on the market soon. I think he had it in contract within one day of it being live on MLS. Not only did you sell it quickly, he also provided excellent customer service to an out of town seller. I appreciate that he met vendors and did some coordination that was needed on my behalf. He also managed a very difficult transaction. The buyer's agent was one of those hobby real estate agents. A realtor who is not a real professional real estate agent, someone who does transactions from time to time, but doesn't really understand the details or process (what should be signed when and what signing the document meant). Justin was able to get the difficult sale closed on time. Overall, he did a great job, was easy to work with, and I would hire him again to sell or buy a property.

My wife and I just closed on our first home last month, and Danny Hardt made it happen! Danny came…read morehighly recommended through a few of our friends after meeting with a few realtors previously and not being impressed.  We contacted Danny and after meeting with him immediately liked his approach and style. He was friendly, helpful, and had a ton of knowledge on this CRAZY market. We are first-time buyers who had been looking at houses with Danny starting in March (2021).  Danny was ON IT from the beginning.  He is super well-organized and very responsive through email, texts and phone calls.  He takes so much stress out of the home-buying process and stays positive, even when you face some tough rejections!  Throughout our time working with Danny, he always made us feel like his top priority giving us what seemed like a red carpet and white glove service.  He was fast at scheduling showings for us (week or weekend, pretty much whatever we needed) and was always quick to respond to our texts, phone calls and emails.  He also made sure to check-in with us via phone when we needed further explanations. This housing market is CRAZY!  But Danny is the way to go to help make sense of the insanity. There were times where we felt discouraged by the competitiveness and our pickiness and wondered if we should even keep looking. Danny was always reassuring, always available to answer questions and make things clear for us, and always had our best interests at heart.  He was honest and realistic, but NEVER pushed us to go beyond our comfort zone with offers.  He made sure that we were protected and that we were considering the pros/cons with every offer we put on the table.  Above all - he was PATIENT.  Especially since I'm sure we were picky clients for him and sometimes might seem too picky or obnoxious.  He helped us to see that we should be patient too, and he reminded us that you have to date around before you find your true love. Our 4th offer (on our favorite house that really felt like home) got accepted after seeing 52 total homes over 2 months!  We had a superfast close, but Danny made sure it all happened smoothly.  Between him and his team at Luxe Realty Group we were in great hands!  It felt like he worked around the clock to make sure everything fell into place exactly how it needed to, and we are SO grateful to him. Bottom line - if you are going to buy a house in this market that is super unpredictable and crazy, go with Danny Hardt!  Whether if you're a first-time buyer, buyer or a seller, he makes an overwhelming process that feels like (and possibly is) the biggest purchase of your life, feel very doable and smooth.  Beyond that he sees you as a person and a family and treats the entire process as if it was his own family searching for their home.  After working with Danny for 2 months I can honestly say that while I am SO relieved to be in our home and no longer searching, I will miss his upbeat phone calls, text messages and emails.  His energy, humor, and positivity are exactly what we needed during this process! We will TOTALLY be referring friends/family to Danny and will use him again when we decide to buy another property or sell in the future.

It was a great experience working with Danny. He started helping me look for a place for my son and…read moremyself around July of 2021. We looked at a lot of condos and townhomes but it was hard finding the right one. I finally found the perfect condo this month just as I was letting him know I was about to give up. He has been patient and never rushed me into purchasing a place. He is very transparent and explained any questions that I had when putting an offer on a place. I would highly recommend Danny to people I know. Thank you!

I cannot recommend Rob enough! My husband and I were first time home buyers so we were a bit…read moreoverwhelmed at the process. Rob was patient, walked us through everything and provided the insight we needed to be confident in our decisions. To say that Rob was accomodating is an overstatement. He drove us around everywhere looking at different neighborhoods and was always helpful, patient and organized. We were finally able to find a perfect home. Rob's experience helped us with a smooth transition as we closed on our house. We had such a great experience with Rob the first time that he also helped my parents purchase a home shortly after and we've been recommending him to other family and friends. During the process, he has become a wonderful friend. We could not ask for anything more!

We recently moved to the Bay Area from Los Angeles. My husband's company relocated us and we could…read morenot have been given a better real estate agent. Rob was INCREDIBLE. He was extremely familiar with all of the different neighborhoods as well as the school districts. His patience with us was quite impressive as we must have changed our minds on which city we preferred 10x and seen at least 50 homes. He is professional always on time and prompt with returning our calls, emails, and making calls on our behalf. We would strongly reccommend Rob to anyone looking to buy or sell their home. And will use him for all of our future real estate needs.

I highly recommend Shawn Case to those who want to buy properties in San Francisco. Shawn is the…read morebest broker in San Francisco. I feel I am so lucky to have Shawn as my agent when I am buying the three units property in San Francisco. When I am considering to purchase the property last December, I have little knowledge about the locations and the best fit for my situation. Shawn spent so much time to educate me about different areas of the Cities. I have asked him so many questions and each time he is patiently explain everything in details. His intense education really shortened my learning curve from several months into just a couple of weeks. Shawn is also very dedicated broker. He answered my calls any time when he was available or will call me back very shortly. Sometime I call him in the midnight and he still serve me just like during the day. He was also very effective, capable and hard working. He helped me to arrange any properties I would like to visit at any time I want during the COVID period. Many times, I feel I am so unreasonable to ask him to let me visit those properties next day and expected him say sorry. But each time, he made it happened and gave me surprises. Shawn is also very honest person. He gave me his honest opinion if the property is a good buy. He will point out things that I have missed which helped prevent me to make a wrong decision. Working with Shawn relieved me lots of stress and make the whole process very enjoyable, because I know I have a trustworthy broker and he will catch my mistakes. Since the property we bought is a multiunit one, Shawn also helped me on many issues related to multiple units. With the help of Shawn, I got our desired property. I am very happy with the purchase and would like to express my sincere thanks to Shawn. I also highly recommend him to anyone who are buying properties in San Francisco.

Shawn was, simply put, amazing. I have worked with several other real estate agents over the past…read more20 years, and Shawn was so much better than all of them, I will never again use anyone else. Shawn is one of those unique people that is a master of both the big picture and the tiniest detail. For example, Shawn had a phenomenal grasp of market trends, how COVID was impacting inventory, sales, construction, buyer's psychology, etc. He absolutely had a bird's eye view of how all these complex variables interact with each other (and he's happy to share the data with you if you want to see it). But at the same time, he completely understood how tiny details were important - when comparing comps, he might start by discussing price per square foot, but then he would show you a particular comp and discuss how the remodeled kitchen likely impacted the price. Big picture - Shawn encouraged us to fix up our house and stage it (absolutely the right decision, even though we were wary at first) Detail - When Shawn walked through our house, he noticed that a couple of our doorknobs didn't match the rest of them. He quickly found a matching set on Amazon for under $20 and sent us the link. Shawn works his butt off. Shawn is incredibly dedicated and has the philosophy that you are spending a lot of money for his services, and he wants to make sure you get you money's worth. He coordinated everything, and when I say everything, I mean everything. He saw himself as the project manager, and made all the phone calls (for painters, stagers, carpet, lighting, landscaping, handyman, etc.) It wasn't even something I had to ask him to do. He saw it as his job and took the initiative to call people and meet with them. He screened people for quality and kept an eye on their progress to make sure everything was going smoothly. If you want to just hand Shawn the keys to your place and say, "do everything", he will. But he's also very happy to keep you involved as much as you want to be. Incredible communication - Shawn was always available and responded to texts or phone calls within minutes (if not seconds). That was a huge relief, since often decisions need to be made quickly Professional and personable - Shawn is both. He takes his job very seriously, and takes a great deal of pride in the quality of his work. But at the same time, he's got a great sense of humor and will set you at ease. I think this combination also works extremely when he communicates with other agents and potential buyers. They like him and they trust him. Speaking of trust, Shawn is very ethical - honesty and transparency are core to the way he works, and whether it was disclosures or other issues, he always encouraged us to be truthful. Keeps his cool under pressure - The San Francisco real estate market is crazy, and decisions have to be made very quickly. Sometimes after you list your home, you are faced with key decisions within hours of listing. Shawn doesn't let his emotions (or more importantly his clients' emotions) interfere with sound decision-making. In our particular situation, on the day our house was listed, we had a preemptive offer, cash offers and financed offers , some that expired within hours. He helped us navigate very complex and difficult decisions in a thoughtful, reasoned, calm and objective way (even when we were panicking). Results - Damn, what can I say. At the end of the day what you really want to know is will Shawn get you the result you want. The answer is no - he will get you results that are much better. We were hoping for a certain sales price and had an idea of a listing price. Shawn encouraged us to increase our listing price a bit, and ultimately we got 30% more than what we were hoping for, and this was significantly higher than the comps, in large part due to all the suggestions Shawn had made along the way. In retrospect, Shawn knew exactly what he was doing from beginning to end, and if you work with him it's a forgone conclusion that you will be very happy with the results. It's really not about luck; it's about skill, and Shawn has that in spades.

We first met Michael before we were ever his clients--he was our neighbors' Realtor, and his…read moreattentiveness and genuine care throughout their process immediately stood out to us. So when it came time to sell our own home, there was no doubt who we wanted to represent us. Michael went above and beyond, especially after we moved out of state. He kept us informed every step of the way, handled details we couldn't, and gave us complete peace of mind. His communication, creativity, and dedication truly made all the difference. We highly recommend Michael to anyone looking for a Realtor who is professional, proactive, and truly cares about his clients. We're grateful for everything he did and are happy to now call him a friend.

This review is for Michael Lane and Jake Coyne Realto…read more We really appreciate their clear communication, proactive approach, expertise and great humor. We learn something new each time (this is our second home sale) and they were both generous with insights and strategies that we'll remember in the future. Highly recommend with high confidence to others. Thank you so much.

In growing my business as a local mortgage lender, I was introduced to Craig by a high school…read morefriend as him being a great REALTOR to work with. I can tell you that after multiple transactions with Craig and his clients, I have found him to be incredibly thorough and professional throughout the process of buying a home. He has operated with the utmost integrity and in great partnership to allow us to provide the exceptional service that his clients deserve in buying a home in SF/North Bay. As a native to Marin County and working as a local REALTOR for 15+ years, his level of consistency at a high level is highly respected amongst his peers and appreciated by his loyal and dedicated clientele. Consider giving him a call for any and all your local real estate questions.

By far the most important element of the relationship you should have with your realtor is TRUST…read more And it is in this element in particular that Craig stands out as a shining example in the industry. Buying or selling a house is a HUGE transaction - the biggest most of us will ever be involved in during our lives - and having someone who you trust implicitly makes it much easier to navigate. Craig has helped me to buy two homes and sell one one of them eight years after we bought it. The sale was actually quite tricky with a buyer/agent who were very difficult to work with. Craig always handled himself with 100% integrity (not 99%, ONE HUNDRED PERCENT!) and was able to be a very good adviser while I got all spun up emotionally. I can recommend Craig without any reservations whether you are buying or selling. Craig helped me to buy both around the height of the market in 2004 and also to buy and sell more recently. In all of the transactions, I felt that his primary goal was always to help ME get a deal that I was comfortable with rather than to rush a deal along so that he could get a commission with minimum effort. Craig clearly takes the long view and invests to make sure that any customer who works with him is a customer for life.

Had a very positive experience with Jack Stegner. He was quick to respond and truly went above and…read morebeyond to help me sell my house. Highly recommend him for a realtor!

Jack Stegner is the best Realtor we have worked with. And we have bought and sold 5 California…read morehomes. First, it's the time of COVID. How can you sell a home during COVID? Jack did, safely for all. Second, we had never quite gotten organized from the blending of two families a few years ago. So the home was kind of cluttered. Jack helped guide us through getting the home ready for market but never made us feel embarrassed that it was too cluttered at first. Third, because of COVID Jack Stegner safely escorted those viewing the home, pointing out its features with enthusiasm and professionalism. To be honest, due to being overwhelmed by our reasons for selling, all I could see was my home's flaws. Jack helped us see the great features again --why we had bought it--and evoked that enthusiasm. Jack's marketing was also tops. The fact we were able to find buyers and sell our home at a good price in the middle of a pandemic speaks for itself. Jack and his partner screened potential viewers so that we did not get disrupted by someone who was just browsing, only prescreened buyers were able to view. Since we were all working from home we appreciated only needing to at leave at limited  times so that the home could be shown. Moving , buying and selling are stressful even when they have the happiest results. Jack made it easier, and was kind and thoughtful during ever stressor.

Mark DuBois was our awesome agent, and he helped us close on a 4-plex few days before Christmas…read more2022 with a very difficult seller. He was very patient with us as first-time home buyers. He was detailed in his explanations, answered all our questions, and persistent in following up with the sellers agent, Bill Pegg. Through his persistence and good relations with the sellers agent, we were able to get a new sewer lateral completely replaced even though the seller wanted to sell the property "as is." Mark, your firmness, perseverance, and staying the course till the end are greatly appreciated. We have learned a lot from you, and thank you again for being patient with us as first-time home buyers. We guarantee you that you will be our agent of choice when we consider our next purchase. Once again, both Vicent and I would like to thank you for all your help in making our buying process a success. We highly recommend Mark to anyone looking at buying a property.

Mark did a killer job helping us find a wonderful house in Oakland, even through the pandemic…read morerestrictions. We met Mark at an open house he was running in Richmond about 2 weeks before the world started shutting down. We got together over Zoom, where he took the time to learn about us, what kind of house we were looking for, our concerns, our budget -- and to answer a boatload of our questions. From that point all the way through closing (even beyond, really) he was a rock. We were repeatedly impressed by his work ethic (I couldn't believe the timestamps on some of his emails), his reliable and fast communication, and the care and patience with which he shepherded us through the process. We ultimately bought a home that was being sold by the owner directly -- a process that basically meant Mark was doing the job of two realtors (cleaning up the seller's mistakes). Mark managed it expertly and without complaint. I can't imagine having a better house-buying experience.