We weren't sure what we were going to do when my dad passed away suddenly. He was mom's sole caregiver. I started making phone calls and when I spoke with the staff at Home Instead, someone from the office came and met with me the next day. She was comforting and knowledgeable. I started feeling like things would be ok. Once I met the aide, she was so kind and she just knew what to do, It felt like instant relief and a weight lifted. They are able to fill in when we can't. They have truly made this awful time bearable. read more

They are not professional. They argue with you on phone and don't call back. They don't answer questions. They don't call you to tell you caregiver is not coming! They don't hire professional caring people. I've had 2 care providers, one was nice, but neither really had any training. Cargiving is supposed to help the family not stress it even more! I've only had services for 2 months! Tracy is rude and mean on phone to me the costumer. She didn't call to tell me no caregiver or to answer questions. Skip her boss was suppose to call and didn't either! Receptionist didn't care about me out had any answers and was not nice. Do yourself a favor hire another company that actually cares about you and your family! It is so stressful for a family member to have another new caregiver to come in to bath them, seeing them naked. It is already an embarrassment for person receiving care.So company really should be super nice and grateful. It is our money or insurance that keeps then in business. I'm filling complaint with Indiana government agency for aging also. read more

It took me a while to convince my dad that it was time for him to let someone come into the home and help him out. He is 87 years old and has been on his own since my mom passed away. I started speaking with someone from Home Instead and explained to her that my dad wasn't ready to accept the fact that he needed assistance yet. She gave me some helpful tips on things to say and how to approach the issue with dad. She kept in contact with me until my dad was ready. We have since been with Home Instead for 6 months and my dad actually looks forward to the days when his caregiver comes over. She helps make him lunch, cleans the house, they go shopping together, and even to the doctor when I can't be there. Every time I go visit him, I can read all of the things that they did that week. She keeps a record for me and that really means a lot that she takes the time to be there for him and to let me know all the stuff that went on while she was there that week. read more