The best dental professionals ever. Today that means Dr. Sawani and his amazing assistant, Brenda…read more First class!

excellent staff friendly and efficient , clean environment Laura the dr's and front reception are…read moreall welcoming and extremely accommodating.

They constantly have staffing issues. If my Mom's homepage giver is ill they don't replace her…read more They need to hire more people. It is bad when I have to stay home from work and miss my wages because of this disorganized company.

What an amazing company! In two days an intake nurse (Sue)…read morewas out, made assessment promptly and a caring, dear woman (Mary) was here and addressed my needs in no time. Would highly recommend them! Wishing you continued success.

Claudine sets the tone for her organization. profestionalism and caring are obvious in every…read moredetail. Everyone is friendly,, caring and dedicated to really care for clients

I had an appointment today and it was a no show. No phone call to cancel. And 3 hours later, still…read moreno call. It was an initial appt.

My parents were residents for over 5 years at Touchmark. In…read moremy opinion there has been a tremendous and hazardous decline in residents' care in the Private Memory Care. You should know that given they are a private business they do not need to follow Continuing Care Health Service Standards. Those standards do need to be followed by funded sites within Alberta. There isn't a regulatory body that can hear our concerns and advocate for the residents there. As a result of the lack of proper systems and communication and because of sub-standard medical care our mother received we had no option but to move her elsewhere. I am concerned for residents/friends who have been left behind.

Four years ago my mom moved here from Winnipeg and we needed to find her a safe and comfortable…read moreplace that felt like home. We went and saw a few retirement communities, but it wasn't until we walked into Touchmark that my mom felt at home. With the comforting atmosphere and the genuine friendliness of the staff we knew we found the right place. Over the 4 years that my mom lived at Touchmark we were always impressed by the staff and their willingness to help her and us with our questions and changing needs over the years. We would highly recommend Touchmark to anyone looking for a safe and friendly retirement community.

You need to know there are care problems here related to insufficient staffing and management…read moreignorance. The facilities and amenities are beautiful, the meals are great quality, and for this the residents pay a high cost. But the high cost is not reflected in the actual care provided for more fragile and dependent residents. Despite the service being advertised as being able to meet enhanced supportive care needs, the management has insufficient experience and expertise to understand what those actual care needs require in terms of staff and equipment. This is sadly not uncommon in elder care, but here it is pronounced. Staff advocate for better care, such as basic medical and first aide supplies, as well as more regulated nursing staff, but concerns often go unheeded. There is a culture of secrecy; if you speak up as a member of staff, you are likely to be targeted for trouble. Canterbury has a hard time keeping quality nursing staff for a reason. This all means that the most at-risk and medically delicate residents are not getting the care they need in a timely manner. One of the consequences of this is bedsores. No one should die of a septic bedsore. Another is if your loved one sustains a fall, it might be quite a while until a nurse gets to them if the nurse is busy elsewhere. Yes there is an Registered Nurse working 24/7, but that RN takes care of over 300 people at a time. It can take 10 minutes to get from one side of the facility to the other. There is little time to really provide CARE, there is only time to do TASKS. When looking for a home for your precious elders, look beyond what is visible, talk to the staff, ask around. The staff here are trying their best, but they are not well supported, which is always risky for residents.

Excellent quality, reliable and trustworthy care. Attentive and friendly staff and good…read morefacilities. Operates on the non-profit philosophy and it shows. Good long history of church principled compassionate care. Money is well spent.

Whenever I have stepped in , each person there has been passionate about their work ... truly their…read moregoal is to serve humanity and ensure their well being is their main priority ! Thank you for taking care of us in the capacity you do , for making it better for us, for giving us a safe space knowing we do matter and we are treated as such . Your time , your energy , your commitment and your care for your clients is changing our world one person at a time . Without health we have lost our wealth and you keep finding ways for us to retain and sustain !!! Kudos to all of you and your amazing work is deeply appreciated!

The staff is super knowledgable and the products are great. I've stopped in to source natural…read moreproducts for a variety of ailments for both myself and my kids, and I always find great solutions. So far my kids have never been on antibiotics! Thank you Health Matters!

The therapist at the Capilano location was wonderful and specific. I appreciated that. My only…read morenegative feedback so far is that the receptionist interrupts the session (twice in the 45 min session) to remind the therapist his next client is waiting. There are discreet ways to do that, and therapist most times do not need reminders. It felt I was being rushed out and my appt was booked for an hour.

Leading edge Royal Glenora Club is all about making money and if you want competent and ethical…read morecare this is not the place to be. Leading Edge has no accountability and has exceptionally poor customer service. If you want to not have a competent assessment and not just waste your time as well as money this is the place to NOT go. Any happy patient must have an unlimited bank account. It is a sad place and people like this are allowed to take advantage of people when they are vulnerable.

I think they are trying really hard, but it feel it lacking a bit…read more I've been visiting my elderly here for 5 years. The rent goes up every year. It's slightly more than what she collects for a pension. The meals are provided and they are pretty good, but sometimes they are just awful. The staff is very friendly and capable, but when I reported my elderly's diamond ring had gone missing, I got no help. No response. I called for a case conference for my elderly and it was held without me. I wasn't invited. I'm the ONLY kin. I should have been called. Especially due to a hearing issue for my elderly. One day, I lucked out and walked into her room for a visit while the coordinator was having her yearly client conference. I had lots to say and I felt I was heard. The security is lacking. Guests are required to buzz in, but many just walk in. There is some free parking, but often full. I have to pay for street parking. It's pretty clean and cheery, but the thistle grows wild outside. They put on daily programs and invite a podiatrist monthly. There is a chapel on the 2nd floor which doubles for a fitness room and community centre. The weekly room cleaning they provided is barely sufficient. I'd probably be OK with living here in my 90's. I'd just let things roll off my back.