I have never reviewed on yelp but felt it was necessary for share this warning. A terrible agency in Toronto run by a nasty woman named Judy who treats her employees like garbage and her clients even worse (once she has their money, that is). First, Judy overcharged for the finders' fee (it is based on the employee's hours - which she miscalculated). The woman we hired had plans to move, so we asked that the contract be extended from 3 months to 6 months, in case she moved too far from our area and left us. Judy extended the contract but did not honour it. Within weeks of giving Judy her money, the employee she found for us told us she was in school and couldn't come during the hours we agreed upon and shortened her hours. Judy was contacted - and then contacted again SEVERAL times, and was flippant and rude in her emails. This was ONE YEAR ago, and she said she only had one person to offer us - in all of that time! She has since stopped responding, and I have had to begin legal proceedings to attempt to retrieve the hefty fee as she is clearly not planning on honouring her contract.
I have since spoken with others who have had similar experiences with this agency - as well as several employees, some who were in tears over how they were treated by Judy Richards- all are legal residents of Canada, yet she has threatened many of them with deportation - lying and scaring them into complacency.
I have hired several cleaners and nannies over the years while living in Boston, New York City, and Toronto - and this was by far the worst, most disappointing, and disgusting experience I've ever had with an agency. Don't waste your time and your money, and don't trust your home or your children with this agency. read more