"It is our mission to provide quality, reliable compassionate and affordable care to our clients."…read more
None of this is true.
When my father was hospitalized for a blood infection in December of last year, part of his release required at home care. A daunting task to say the least for any child of an elderly parent, especially around the holidays.
It was relayed to the company that my father has bouts of confusion, a high risk of falling, issues with using the restroom/showering on his own, cooking meals, and driving.... Due to this, the cost was (in my opinion) extremely high.... But what choice did we have on such short notice?
The company had a minimum hours per day of 6 and a minimum of 4 days per week at $37 an hour. Which is much more than we thought we needed. They required us to sign a 3 week contract. Short on time and options before his release, we signed the contract.
The first day, they sent a care giver who had no car, and barely spoke English... when I got home from work, I was horrified to hear that my father had not eaten that day, did not receive his medication, and was unable to pick up his prescriptions from the pharmacy due to the care giver only having a bus pass as transportation...
I called 1heart who said they would "send someone new tomorrow". They did not offer a reasonable apology, a refund/credit, or even a discount for that day... nothing. Just a "we'll send someone new tomorrow".
The next day, they sent a new caregiver, who showed up on foot.... I was blown away.
I spoke with the caregiver over the phone who stated that she only lived a mile away and chose to walk due to the company not communicating to her the need for my dad to have transportation. She actually was a very sweet lady and walked home to get her car to take my father to the pharmacy.
Two hours later, I get a call from her stating that my dad had fallen at the local CVS. She was unaware of his fall risk due to the company not communicating my fathers care needs. She did not have his walker with them due to her car being a two seater... Again, I was extremely upset by this. All of this was explicitly communicated to 1heart before signing the contract.
A week later, he was taken to the urgent care and given an x-ray that showed multiple broken ribs from the fall.
What did 1heart offer for this when questioned? Not an apology (certainly not a discount), but a handwritten "incident report" on a lined sheet of paper from the care giver explaining the fall.... Zero concern or accountability.
The bottom line is, 1heart does not provide quality, affordable, compassionate, or reliable anything... choose another company/agency.