I see a lot of reviews about how long the wait is, but I want to describe my experience of the long…read morewait and exactly why I think it was both important and the sign of a good Doctor. My first appointment I waited for quite a while, but then the Doctor came in to see me and paid me her complete undivided attention for almost an hour. After 10 years of seeing doctors who don't see or hear me, it was well worth the wait to feel so confident that someone was listening. And she listened, and then she helped. I've been back for a few visits and a procedure since and the care just keeps getting better- the folks in the office are so very friendly and kind while you wait, and everyone along the journey from waiting room to exam room treated me like they know me and care about my wellbeing. Dr. Beausang specifically has such an excellent bedside manner, always so attentive and really listening to what I'm saying and needing. She's given me a renewed hope and confidence that there are doctors out there who are willing to hear a patients self-advocacy and collaborate on the quality care they need, and who show up for their patients when they're in need. I would give the practice 5/5, 10/10, 100%, and am happy to wait a little bit longer if it means getting real care!

Seems like they have the same issue I posted last year. I love the doctor, he's great ( and also…read moreapologized for the delay) -- but my time is really hard to come by and I might honestly have to find a new doctor. The staff is friendly, the doctor is great.. but I did not get out of my 9:45am appointment until 11:50am because it took me 45 minutes to get seen by the student and another roughly 30 to be seen by my doctor. I think it's time to start looking around :( really love the doc and staff though

Dr. Crawford always makes me feel comfortable and is a very caring person and a decent human being…read more I been to many doctors and never felt as comfortable as I feel when I'm at my appointment with DR. CRAWFORD. Doc continue to be you and may God bless you and your family.. thank you for everything.

The front Desk girls who answer the phones are rude and Unprofessional(I Had a receptionist…read morereferring to me as "girlfriend" over the phone multiple times )... It seems as if every time I call it's a bother to them. Anytime I put a prescription refill in that's another issue back and forth calls on hold etc so I wouldn't recommend this place

My Wife and I have been patients here for over 30 years. The entire medical office has been…read morewonderful at every level. I was very sad to see some of the negative reviews but some people write negative product reviews because a delivery person kicks a box. So please evaluate fairly. This office helped with early detection of my Wife's cancer and complete survival for 5 years currently. This office has also helped me over the 30 years keep me healthy and out of the Emergency Room or Hospital. I love the entire team at Bucks Family Medicine for all of the dedication in a very difficult field with the public. I HIGHLY recommend this medical office.

Early reviews were very misleading for now--"Chloe" is no longer there. I went in for an ear…read moreproblem and they were great! From the fellow at the checkin desk to the RN, Yasmin and the PA, Lisa. I would definitely go back again if need be and, although many would disagree, I am actually glad they are not connected to any HUGE medical group (St. Luke's, Penn, etc.)...

I went to this urgent care after getting glass stuck in my index finger, and I genuinely had the…read morebest and most comforting experience I could have hoped for. Right when I walked in, Paige greeted me with so much warmth and kindness. She handled all the paperwork effortlessly and immediately put me at ease. Once I was taken back, Erika took my vitals and was incredibly gentle, calming, and professional. She talked to me throughout everything, reassuring me and making me feel safe in a moment when I was really nervous. The procedure itself wasn't easy--I had to be numbed with a large needle, and it was painful--but Ally was absolutely amazing. She worked so carefully removing the glass, and Erika stayed right beside me, talking me through every moment. Their bright, positive energy truly made such a painful situation feel manageable. I'm so grateful for Paige, Erika, and Ally. They treated me with such genuine care and compassion.

I really like Dr. Peacock and his bedside manner. This is a very busy office but I have found Dr…read more Peacock more knowledgeable than my previous foot doctor at the Rothman's Institute where I was going absolutely nowhere. I highly recommend this office- just know you will have to wait a bit. I personally believe that it is worth waiting for QUALITY rather than rushing into MEDIOCRITY.

First time patient and was a solid experience. I've had cosmetic issue that I've been…read moreself-conscious about and sought guidance for from Dr. Peacock. I was pleasantly surprised in that he didn't try to push me into surgery that he took time to explain was not necessary which was reassuring. A resident initially assessed my primary purpose for being there before Dr. Peacock came to follow up and give his recommendation. He had seemed a little rushed but was patient in answering all of my questions fully to my satisfaction. Friendly staff who were accommodating and professional. Called recently to set up the telemedicine check-in appt and it seemed a little unstructured.

I don't usually leave bad reviews, but this visit felt rushed and incomplete…read more No temperature taken, didn't check throat/ears, no weight taken, and no real exam beyond a swab for flu/covid. I was told it was probably a sinus infection, but everyone around me got sick afterward. I took my children to a different urgent care later in the week, they did a full and thorough exam, which made the lack of care here really stand out.

The good: I was seen at the AFC Phoenixville location twice:…read moreonce in 2020 and once in January 2024. The time in 2020 was wonderful - the people were nice, everything went well, and I got better. I even recommended it to a few friends. Fast forward to this year. My visit in January went well, I was seen and treated, and a prescription was sent over to the pharmacy. While I did end up waiting a bit after my appointment time, it was nothing super major. The bad & ugly: After my visit in January, I received my bill post-insurance. Before I even received the paper bill, I received a text message and phone call requesting payment. The voicemail didn't even tell me who they were, just that they were from the "billing department." Immediately upon receiving the statement in the mail (on Feb. 21), I submitted it to my HSA (Health Savings Account) for payment which can take up to 30 days for the payment to clear. In those 30 days, I received a second physical bill in the mail and an additional text message and 2 phone calls. I called and told them that the payment was in the mail. After yet another physical bill two weeks ago, I called and sent them proof of payment from the HSA (HSA confirmed the check cleared on March 13). Then, another two weeks go by, and I receive yet another bill on Apr. 15, this time labeled "Final Statement Before Further Action." The redemption: At this point, I was clearly frustrated and annoyed. So, I left a negative review here. The next day, I heard from the office manager wanting to call and talk to me by phone. I sent him the proof of payment and told him when he could call. During the phone call, he apologized about the issue I was having and said that he would track down the missing payment. By the end of the day, he had found the deposited check. And, finally, my outstanding balance was resolved. In summary (TL;DR): I thought the staff at the office were nice, personable, and helpful. They definitely helped me out when I was pretty sick and needed to be seen as soon as possible. However, billing leaves much to be desired. My hope is that my experience is a one-time and not a systemic problem. Only time will tell.

PT and OT were fine, NO SPEECH Therapy, which was a significant need for my family member who had a…read morestroke and was left partially aphasic. . Kept putting us off in regard to speech for weeks. Nurses were occasionally no show, co call! Speech Therapy never happened... Delay of care!? Yes definately. Would NOT recommend for nursing care, but PT/OT were fine. Administrators give lip service only!

Geras Home Health provided assistance to us with the care of our father. Kathy J and the staff were…read moreamazing to work with in setting up care and Nydiera was such a great aid and companion for my father. She provided invaluable help to my father and us as well. My father really enjoyed her company and we are so grateful to her for getting us through a difficult time. Thank you to Kathy, Nydiera and Geras for the excellent service.