I've used Hire a Maid for over 3 years now on a recommendation of a friend-of-a-friend and I…read morecouldn't be happier with the service. The pricing model is a bit odd at first, but it works really well as you only get the parts of your house cleaned that you want. When they come and do the quote they charge you per room - $X per bedrom, $X for the kitchen, $X for dusting etc etc. So we didn't get any bedrooms or dusting as the house is relatively new which keeps the costs down. Fantastic idea. They use all their own products, and the cleaners are excellent. Good attention to detail, consistent cleaning and happy to be flexible and do extra cleaning if requested or to swap cleaning one thing for the other (without a price change). Really reliable, cost effective, professional and an excellent cleaning service (of course). Highly recommend!

I booked Hire a Maid to clean up after my daughter's 21st birthday party. I paid the invoice in…read morefull ten days before the clean by bank transfer. According to them it usually takes one day for the funds to appear in their account, so let's say nine days before clean. There was no further communication from Hire a Maid so I naturally assumed that the cleaning slot was confirmed. However, no one turned up on the day. I rang, I emailed. No response (it was a Sunday). On Monday following I received an email saying that the cleaners had not been booked in as they had not received a screenshot of the payment. What the heck? They had received the payment! So clearly the payment sat in their account for about nine days but that was not sufficient to confirm the job, nor did they think to ring or email me to confirm it. I have since received a full refund but sadly, no apology. Will not make this mistake again.

Having neither the inclination nor the equipment (after the lawn mowers recent sad demise) to do…read morethe lawns ourselves, my partner and I decided to branch out and try Green Acres Home Cleaning services. At at a reasonable fee of $20 a fortnight for a decent mow and edging, the lawn was looking awesome. There really is nothing better than the smell of freshly cut grass! The regular guy who turns up to do it is friendly and chatty (though not too chatty). Green Acres also offers home cleaning services (as per their name) , repairs and renovation, car and pool valet all at great prices. The thing about this company is the people it hires, if you have strangers inside your house around your precious things you need to be able to make sure their not going to make off with your god silverware, thankfully Green Acres thoroughly vets all their employees so you don't need to worry.

Completely unreliable. Cleaner cancelled, which happens. Then the next cleaner didn't show I didn't…read moreheard back from them. I have sent multiple emails over two weeks but no answer. They took my money, did no work, and will not respond. BEWARE.

Stay away. I had the same experience as Ben G. First cleaner cancelled, then we had one good clean…read morethen 2 no shows. Mitchell has taken payment and now the website, email and phone number are not working... I will be calling the Police.

I would not recommend Premium Clean based on my experience…read more They didn't turn up when scheduled and then give me time frames that suited them not me. So I was stuck waiting around for them. I booked an end of lease clean expecting a professional standard, particularly given the name. Unfortunately, a number of basic items on the checklist were not completed, including floors, skirting boards and wall spot cleaning. The overall finish was well below what would reasonably be expected for this type of service. I checked in with the cleaners several times while they were on site, and at one point one of them appeared more focused on phone conversations than the work itself. Despite raising concerns during the clean, I still ended up redoing a significant portion of the job myself. The follow up response was also disappointing. Rather than addressing the quality of the work, the focus was on a 72 hour notification window, and the proposed resolution was a voucher, which is not appropriate given the circumstances. Overall, not the level of service I expected, and not one I would use again. Very Unprofessional. (not even sure they deserve 1 star)

Premium Clean did a terrible job on our spring clean. The cleaner was late by an hour. There was…read moredebri in all corners apparently after vacuuming and then they didn't even mop the floors. To be honest we are unsure what they actually did. When we discussed the need for a refund with the company they refunded $178, meaning we paid $500 for Dusting of surfaces... very unhappy with the service, the follow up and the outcome of our complaint. Had tried to deal with this directly with the company but haven't got anywhere.

My wife is pregnant & I just wanted 2 hours of cleaning to tidyup the house, but Goodnest didn't…read moredeliver. Customer service were unconstructive & unhelpful. I was willing to accept any minimal improvement, and wanted to pay for someone to assist us, but this service just can't be bothered. This service just gets between you & a cleaning contractor, I found it made it harder to get the very reasonable needs done. We have now hired a cleaner direct which is cheaper & easier.

Hands down one of the worst cleans I have ever had, like other reviews the cleaner did not clean…read morethe oven which was supposed to be included in the deal as well as the cleaner did not clean the shower properly. What was supposed to be an 8 hour clean (according to the Goodnest website) was done in less than 90 mins with us having to do a large amount of the cleaning ourselves. My advice is to stay very, very far away from these guys.

Absolutely disgusted This company is a fraud!!…read moreDid not even do half the jobs they were paid for And the ones that were done were not done properly They will be talking to my lawyer as someone needs to stop these people from ripping you off

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