I rang this company yesterday morning and they couldn't offer me an appointment straight away I had to wait until today, by which point all of my food had spoilt and had to be thrown away! This is why I rang them to avoid this! They way I was treated on the phone was not professional and they seemed very aware that they are the only company who repair fridge/freezers in my area! and then they said that they would charge me £49 to come to my house and look at the fridge/freezer! I had no option but to agree. the engineer turned up the following day, Used one of my dining room chairs as a ladder to plug my fridge back in (without taking his trainers off. THIS IS THE PART WHY I'M SO MAJORLY ANNOYED, he then listened to my fridge and said yes its broke you'll need to buy a new one. That's £49 please. Please note that my fridge/freezer is fitted and at no point did he take it apart, test it with any equipment or pull it out of the cabinet. So I now have a piece of paper that's says "Compressor faulty" which isn't what he went onto explain. He says that oil from the pistons in the compressor have gone around the pipe work and cooled making a blockage. Fine if that's the case what can I do. Buy a new fridge. Bye then. (I used the stoke branch of this company) read more