We hired PuroClean for a minor basement flood in early 2025 and they had us dried and cleaned in 3…read moredays. We were so impressed we hired them again for a fire Christmas Day. Biggest mistake of our lives. They spent more than 2 months not showing up to the project, the owner was not able to be reached on multiple occasions and even after a meeting where they apologized multiples times, there was no improvement. The staff is tremendously kind and do their absolute best, but leadership is non-existent and we have lost thousands of dollars of our property they either lost or threw away without any consent. They also did not document anything appropriately and we have now found instances of them trying to bill our insurance to train their own staff and for running equipment far past the reasonable range simple because they didn't show up to remove it from our home. They cleaned and returned items they marked as non-salvageable and unsafe and returned items to us marked cleaned that were still FILTHY from soot. They have not returned our attempts at communication. We feel as though we are being forced to pursue legal action. If you want your home back, DON'T use them! (pictures are of items they charged our insurance to clean, marked as clean and returned them to us to put back in our home)

Woke up with water spraying everywhere. Drew had a plumber on site at 3am to make repairs. The…read morebasement was completely dry by next day. Emergency services were tremendous.

Black Goose Chimney provided great customer service. From booking the 2 appointments to the…read morefinished jobs, they were communicative, on time, and professional. Richard and Noah did a great job inspecting and sweeping the chimney. It had reeked when the sun hit it and when it rained. Noah cleared out a ton of pine needles, soot, and a dead animal that had gotten trapped. By the time they left, Noah resembled a chimney sweep from Mary Poppins. Richard and Mason returned the next week to install chimney caps, and clean the gutters since they were already up there. The caps are keeping out the rain, animals, and (hopefully) pine needles. Highly recommend Black Goose Chimney Sweep!

We've used Black Goose for years and have always had a good experience with them in terms of…read moreservice and value. I highly recommend them!

These guys came in and worked quickly. I had a deep clean done, and they cleaned some places I…read morehadn't even thought of. They were more than happy to make adjustments if needed, and they were good natured and friendly while they were here as well. They're hard workers, and I gladly recommend them.

The man who we had an appointment with refused to reschedule when we found out the water was not on…read moreat the house in question. He verbally threatened us and was physically menacing (standing close, bowing out his chest, etc.). We had to pay him $75 to "break the contract." I would not recommend this outfit. They are grifters, incredibly rude, and have no problem physically intimidating an older woman. This is not a good business. Steer clear of them.

Excellent quick service with superb results (for totally clogged kitchen sink) by two A++++++…read moreemployees, Travis and Lee. I can't thank them enough, and the cost was reasonable. I very highly recommend this company!

After calling several businesses with none ready to make an appointment for me with a clogged…read morekitchen sink I felt trapped as I could not function in a kitchen without a useable sink. I was on a "waiting list" with one place when I noticed a Star City Plumbing truck across the street from my house. I went over and spoke with the plumber and he suggested that I call his office (which I did) and the next morning Kevin and Ryan came ready, willing and able to unclog the nasty problem. I am grateful for the prompt and efficient job well done. I will be calling them again when needed.

We were very satisfied with the job they did, They got back to me immediately after contacting…read morethem, scheduled an appointment and we were set. They came on time and were very professional. The company did what they said they would in record time . They left the house looking brand new. We were thrilled with the results. You are in good hands, Thank you. The Hendersons

Another great experience with RPP. They've cleaned the windows on my home several times and I am…read morealways pleased with the quality of the work, that they go the extra mile and the professionalism. Thanks so much for getting my windows back in sparkling condition.