My Chevrolet Colorado towed vehicle burned up two sets of brakes while being towed. I took it to a…read moreplace in Santa Fe that charged me $2100 to repair it. Within 30 miles the brakes locked up again and burned them up. Last week I took my pick up into CT's and explained the problem to them. They also replaced the whole braking system plus straightened warped backing plate and charged me $1600. They suggested I look into the automatic towing braking system on the Chevrolet. I have done that and realized that WAS the problem. Won't have this problem again thanks to them. While we left our car there for the day they gave us a lone car - no charge! that allowed us to do some shopping and sightseeing while they worked on pickup. They test drove it, came back and did some more work on it. Then drove it again before they would let me have it. That is how professional, complete and reliable they are. The owner and his wife are just the most delightful people you've ever met and the mechanic is also extremely personable. I would highly recommend this repair shop.

This is a family owned, Vehicle Repair shop. The couple who own it and also work every day in the…read moreshop, are so friendly and outgoing to everyone. We have continually had great service and excellent communication from this shop. The last time I brought my car in for a repair, they provided a complete diagnostic report with photos of the problem. They broke down all of their concerns along with estimates for each itemized repair. We have brought all of our vehicles in, and had nothing but great service. It's tough to get reliable auto work done in a small mountain town. But CT's has really come a long way, providing dependable repair work in a friendly atmosphere. I recommend this business to anyone who asks.

Bryant and the team here did an honest and amazing job at fixing our unexpected coolant system…read morefailure as we traversed Southern Colorado. They were quick, kept me informed, and extremely fair in their rates. Other places might have taken advantage of our misfortune. So I am very thankful for their good work. (They even cleaned up the antifreeze that sprayed all over my engine compartment). Thanks No BS !!

From the owner: Quality automotive repair you can trust.read more

Eddie was the best. I was in a bind and he took great care of me. He has a small shop, 52 year…read morelocal, and is a great human. Honest and helpful. recommend over other big shops.

Was driving through town, stopped for breakfast and noticed my car was leaking fluid. Called Eddie…read moreand he said to bring the car over and he'd take a look. He filled the coolant and made sure there was no leak and sent us on our way. For a small repair shop on the side of the road, we're grateful for the quick and easy service.

Our fan belts failed on a Friday afternoon coming into Pagosa. Anthony and Mike saved the day…read morelocating parts and making the repair -- we were back on the road in two hours. Vacation saved. Amazing service. Thank you so much.

Horrible service and I will tell you why I went in last December to get four tires replaced on my…read morecar. II did leave a great review at first until a week later I left to go on vacation and when I got a flat, not their problem, I was in the middle of nowhere. I went to change my own tire because I was in the middle of nowhere come to find out they did not put my personal property back. I have four locking lugs one on each rim and it was nowhere to be found in my car never to be found again when I called them to confront them. They didn't even say sorry the guy that I talked to said oh that sucks. That's not what you say in this situation they said they would talk to the mechanic he was out to launch. I had to call back three hours later still waiting for a tow. Never mind they said they were pretty sure he put it back in my car, thieves, untrustworthy horrible people do not go there.

The service I received was a good as you could hope for from any.mechanic in any town. Although I…read moredon't live in Pagosa Springs, I know I have a place to go to if I'm in the area.

I travel between Denver and Durango several times a year. The only time I'd ever stopped in Pagosa…read moreSprings before was for gas or food, so I wasn't familiar with any other businesses there until a day ago. On one of those trips, my 2013 Jeep JK's radiator basically blew up a couple of miles outside of Pagosa. I pulled into a parking lot and called AAA. While waiting for the tow truck, I needed to figure out where to take it and get it fixed quickly. I didn't want to have to stay overnight. I called my mechanic in Denver, and she recommended Best Rate Auto. I was surprised she knew anyone that far from Denver, but she had lived in this part of Colorado. When the tow truck driver arrived, he recommended the same shop, so that's where we went. I met the owner, Max, at his very busy shop at about 10am. He said he'd have a look and let me know what needed to be done. About thirty minutes later, he told me the radiator needed to be replaced and handed me a written estimate, which, based on my quick research, seemed very reasonable. He said they'd get started right away. At about noon I looked into some local hotels in case it was going to take overnight, and then I walked to a nearby restaurant for lunch. When I got back at about 1:15, Max came out to tell me it was ready. I honestly couldn't believe they were able to get the parts and complete the work that fast. I drove back to Denver over Wolf Creek Pass, and the temperature stayed in the normal range the entire trip. I can't thank Max and his crew enough. They didn't just save my day; they made my month.

I just wanted to share a quick positive experience I had with Mountain Auto Care, even though they…read moreultimately weren't able to service my car. After our check engine light came on, we called and spoke with Cameron. I explained what had happened, and he let me know that unfortunately they were getting ready to be closed for the next couple of days and likely wouldn't be able to service our car until early the following week. Even with that, he suggested we still stop by if we could. He said he could at least scan the car, see what was going on, and hopefully give us some direction. About 15 minutes later, we showed up and Cameron scanned the car for us. He confirmed that we were dealing with a cylinder 1 misfire (P0301), wrote down the code for us, and gave us some advice on how to diagnose the issue, figure out what was causing it, and hopefully get ourselves back on the road. What stood out to me was that he was genuinely willing to help even though he knew he probably wasn't going to get the business. He was getting ready to close within the next 30-40 minutes, but still took the time to talk with us and point us in the right direction. We ultimately had to handle the repair ourselves, but Cameron's willingness to help when he didn't have to was absolutely worth mentioning. Sometimes it's the small interactions that make you remember a business, and this was definitely one of them. Thanks, Cameron, for taking the time to help us out!

Broke down on Mothers Day and AAA towed us to Mountain Auto. They were able to diagnose and have…read morethe truck back to us in two days which we greatly appreciated as we are just traveling through.

Ken is either a CROOK, or is INCOMPETENT. My truck started overheating and losing coolant while…read moremy wife was having emergency surgery. Took it to Ken and told him I think a hose or clamp was bad. He said "it's your water pump" as he looked at it from a distance. Told him to please check it out. He replaced the water pump and I drove it back to the hospital. Next day, coolant levels were low again. Took it back to Ken and he said that's normal as your vehicle heats up and cools down. Headed back to Texas and had to stop every 100 miles to add coolant. This was with a wife fresh out of surgery and on oxygen. It was NOT the water pump. Took it to my local mechanic, he said it was a hose and a clamp JUST LIKE I TOLD HIM in the first place. STAY AWAY if you are from out of state. He will take advantage of you, rip you off, and leave you in a bad situation.

Ken is amazing. Saved our vacation and our truck! Could not…read morebe more grateful for his help. I only wish we could have a incredible mechanic like him back at home. Took us in at short notice and made sure we enjoyed ourself while he fixed it all in one day. You have a problem with your car, you have to give Ken a call!

A huge, heartfelt thank you to Brooke, Bree, and Tracy!…read more Our vehicle broke down about 30 minutes outside of Pagosa Springs in an area with little to no cell service. I was incredibly stressed and on the verge of tears when I finally got through to the shop and spoke with Bree. She was so kind, calm, and reassuring, and immediately arranged for a flatbed. Brooke, a retired police officer who is in the process of purchasing the shop, came to pick us up and brought us back to Pagosa. Before we even arrived, he had already identified the likely problem and assured us that if all of the mechanics were busy, he would repair it himself--which is exactly what he did. He was professional, incredibly knowledgeable, and immediately put our minds at ease. From start to finish, everyone went above and beyond to help us during a very stressful situation. We are from Dallas, and I can honestly say we've never experienced customer service this exceptional back home. We are beyond grateful for everything Brooke, Bree, and Tracy did for us. Thank you for turning what could have been a vacation-ending experience into one we'll always remember for the kindness we were shown.

Excellent service. We've taken several vehicles to Piedra Auto and are very pleased with their…read morework and their value.

great deal on replacing 4 tires on our old suburban while we were away from home traveling!!!read more

Service was a bit slow and communication poor (likely because it was a busy Friday), which was…read morefrustrating, but they went the extra mile and engineered a fix for a leaking tire sensor. They didn't charge us for the fix and we appreciate the hard work. Would give them 5 stars but we sat for 1 1/2 hours with no communication or idea why a "15" minute tire patch was taking so long.

I limped my RV over with transmission trouble codes. They ran codes and checked under the rig…read more Wiped some oil off a corroded pigtail. Started to write up a service order and found parts weren't readily available and it would be a few weeks before they could get to it, so I'm looking elsewhere for a quicker fix. Very nice folks. Recommended Hutches in Aztec. 90 miles away. They'd tow me.

I not only rate a business by service of the work but also kindness and sincere honest business…read morepractices. This place provides adequate work. However I would recommend staying away from this business as the owners, although seem very nice, they take NO ownership of mistakes. They allow employees to park in the same small area as all of their business trucks and Customers vehicles. If damage happens "it wasn't us". Even though the business parked my RV and was told you're all set to stay. I open my slides and the 1 employee that insists on parking next to my rv is damaged. Owners said "I didn't push the button to open the slides. You did". So now I get that bill too. There was about $2,000.00 more work to be done on my RV. I had that stopped. The owners don't see they just lost $2,000.00 today because they allow employees to park wherever they want, but I hope future sales from work too will look somewhere else.