Just for review purposes. I have left YNC. The turnover and general feeling of I'm just a cash…read morecow was too much. By the amount of vehicles in the parking lot I'm not the only one to bail. If you can't get drs in and chase off the ones you do get it is a toxic situation. I will miss the front desk.

Honestly, I just can not say enough good things about YNC! I've been going to them for years and…read morerecommend them to everyone because they take the time to listen and get to the bottom of health issues rather than just throwing prescriptions and a bandaid at it. :) YNC is THE best! :)

Dr. Svetlana Yakov helped me when no one else could…read more I've suffered from depression, anxiety, and complex PTSD for as long as I can remember, due to childhood trauma and narcissistic abuse. Sadness has been my constant companion. Over the past 20 years, I've tried various prescription medications, only to experience unpleasant side effects and no long-lasting relief. My most recent bout of depression was so severe that it affected my body physically--something I'd never experienced before. The pain--emotional, physical, and psychological--was so intense that life didn't seem worth living. I just wanted the pain to stop. Researching Ketamine's positive effects on treatment-resistant depression gave me the spark of hope I'd been looking for. I hoped that this alternative option could finally help me escape from my prison of suffering. Finding Dr. Yakov has been one of my life's biggest blessings. She is extremely intelligent, kind, compassionate, empathetic, and understanding. For the first time in my life, I have felt truly cared for by a healthcare professional. She is a gift to the community of Billings, Montana. It has been six weeks since my first Spravato (esketamine) treatment, and I am a different woman than the one who began this journey. This treatment has given me the ability to see my life's circumstances from a different perspective, helping me let go of what no longer serves me and detach from what has kept me stuck in the cycle of depression for years. My experience has been nothing short of incredible! Recently, I felt genuine happiness for the first time in years. I feel hope and have dreams for my future again. My hobbies and interests are beginning to light me up once more, and I no longer feel unsafe in the world. My experience has been literally life-changing, if not life-saving. I owe my recovery from severe depression to Dr. Yakov and her genuine desire to help people like me who are (or were) suffering. I cannot recommend her more highly. Life is worth living. There is help out there. Give yourself the gift of healing and call her today.

Wonderful psychiatrist! She has significant experience and training as BOTH a psychiatrist as well…read moreas a neurologist. Provides multiple-medication management, easy to talk to, caring. New private outpatient office on Overland Ave. (South of Outback Steakhouse). Offering newest therapies for treatment-resistant depression, such as ketamine, etc.. Lucky to have her in Billings!

This clinic has a serious staffing and leadership problem, as of March 2026. Previously, this has…read moremainly been the walk in clinic my household reaches for when in a pinch, so a few days ago we didn't hesitate when we had a medical need again. But to our very concerning dismay... I was treated horrifically and denied any care. And yes, I did already contact DHS and file an official human civil rights complaint, since this is against federal law to turn away anyone needing immediate care. For some background info, currently in March 2026, in the year of our Lord, a check in front desk employee became very visibly upset when I told her I was sick and needing care. She demanded that I put a mask on. I kindly informed her that I wasn't able to, and currently struggling to breathe (I was there needing a chest X-ray to check for pneumonia or something similar). She told me I would need to go wait outside if I wouldn't wear a mask, and was full of inappropriate and rude facial expressions, along with a snide tone of speech. I said that was fine and I could go outside after I got checked in. She proceeded to pull up a literal heap of documents for me to go through and sign, but now they are all on that iPad device, not printed. I was taken back by the amount of paperwork, and honestly having a hard time functioning at all because I was so sick. I needed help with the paperwork. I expressed that I needed assistance with the paperwork, she gave me more dirty looks and bad attitude. She said I just had to sign and agree to it all. I repeated myself that I needed help, and then I simply said I would like to speak to your supervisor please. She was outwardly upset by that, and stomped off literally to ask for a manager. When she returned there was a supervisor named Kari N. Who immediately began whipping at me herself, without first speaking to me. She began ranting something like "I understand you don't want to sign the paperwork, so you can't be seen." I could literally barely speak at all, my voice was nearly completely gone. But I tried my best. I said to supervisor Kari, no I'm fine signing paperwork, I just need help with it, somewhere in the paperwork is an agreement to let them sell your info for "research" and or for profit, and I wanted to not consent to that part, wherever it was in the massive pile of digital documents. Supervisor Kari was exceptionally rude and unhelpful to me. She repeatedly said to me that I had to agree to all documents as currently written, including for my info to be sold, or they would not see me. I tried to ask if she could just get someone to help me review the paperwork and fill it out. She repeatedly told me no, and with an increasingly horrible attitude. She said over and over that they would not see me. Then finally before I left, completely exhausted, struggling to breath, with my husband and 2 kids waiting out in the car, I hit record on my phone and I asked her if she could just confirm to me that I understand she is refusing to allow me to be seen today, because I'm asking for help filling out the paperwork. She refused to answer the question over and over again, and continued to just pivot, and repeat some pointless nothing line that I needed to agree 100% to all paperwork or I could not be seen. "So you are denying me care? Correct?". Her "No. But you need to agree to all of these documents or we won't see you." Me- "so you're denying me care because I need help with the paperwork and you won't provide me the help?" "No. We arent denying you care, but you have to agree to all of this paperwork or we won't see you. It was an asinine circular non answer. She was 100% denying me care, but lacked the basic moral integrity to simply say it out loud. Probably because she knows that it's a human rights violation. I have this video too, pointed mostly downward, to not give away that I was recording now. But you can clearly hear it all, and catch a couple glimpses of these disgusting employees. I'll show some screen shots of these fantastic employees. And if anyone from Managment ever wants to return my call, about the complaint I already submitted to the main hospital resource center. The incident was on 3/20/26 and my first name is Jaqui. I believe strongly that this was discrimination based solely off me refusing the mask from the beginning. But someone needs to properly train your employees, and inform them that you can't treat people this way simply because you have a political agenda with masks.... That the whole world has already admitted was fraudulent years ago now. But you certainly cannot deny care to anyone needing care. And you are required by law to provide assistance with paperwork when asked for it!!!!! Yall are insane if you don't fire them within the week. I'll share their pics, so they can be famous.

Came in for a blood draw. Informed that I should have made an appointment because they just left…read more Have been there on other days and told an appointment is needed. Front desk was rude or just cranky. Wanted to make an appointment for next day. Asked about the new one on Shiloh and she waved me off saying that she can't make the appointments there. I would need to make that myself. Drove over to Shiloh and you don't need an appointment. Come in any time between I believe 8 and 4, they go to lunch from noon to one so don't come in then. They will be my go to from now. Broadwater even tried to convince me that Dr Bradshaw was my daughters doctor when we know she rarely made an appearance but would just pass her off on a nurse or assistant.