Nice place to stay here , if you are a Beatles fan . Room is very nice .spacious have refrigerator…read moresafe . They have a nice restaurant that plays live music . My husband loved it a big Beatles fan .

This hotel was booked by our travel guide on a multi city tour and it was my least favorite. I did…read morelike the size of the room but we had to keep a door key in the wall to keep the electricity on, and they only would give us one key, which was a problem for me and my roommate if we went separately which we did!! The restaurant at the hotel was good but understaffed so I felt sorry for our poor waiter. On the plus side, the pillows were very comfortable!!

Okay, place has good service, nice people but bathrooms need updating and cleaner bathtubs. My…read morebathtub had mildew on the tile seams which put me right off. We asked for a room with a window view which they were kind enough to accommodate but the windows look like they haven't been cleaned since the Beatles played live in the Cavern. A little disappointed but hey we're by the seaside and it's tough to keep windows spotless but it would have been nice to actually see out of them for the price we paid to have a room with a view. Over all don't let these little things steer you away. The prices are reasonable the people are super kind, friendly and accommodating the rooms and beds are comfortable and tidy. Just wear your flip flops in the bathtub/shower if your skittish about Mildew. If you have lung and health issues then stay away. There is MILDEW here

The room was an absolute mess,I found a dead rat under my bed, the food was always cold and staff…read morecustomer service was horrendous.

Fun decor and definitely a historic place with character (although not much left of the Liverpool…read moreFC memorabilia if that's what you're looking for). The front desk staff were just the nicest, so I have no complaints regarding service. The location is also fantastic: an easy walk to the train station or to the bars, but on a somewhat quieter street itself. The star downgrade is that the rooms just don't justify this being a 4-star hotel -- other than them being big. Very drab and outdated, can hear anyone above you walking on the creaky hardwood floors, some of the double beds are just smaller ones pushed together (and not very comfortable), no bottled water in the rooms, no phone to call the front desk, no hair dryer (thank god I wasn't staying long, as I wouldn't have been able to wash my hair the entire stay). They really need an update, but I feel like the bar for hotel quality in the area is generally pretty low.

There is no way I could ever give the Shankly Hotel any less than five stars. From the moment we…read morewalked in the door it just screamed luxury and I felt so welcomed and comfortable. The Shankly Hotel is named after Liverpool legend Bill Shankly. As I have absolutely no football knowledge whatsoever this part of the experience was a bit lost on me. However, for those in the know, from the first step into the foyer there are tributes to him and memorabilia of his life and career everywhere - even in the floor! We stayed here in a group of 14 as part of a hen weekend. The apartment at the top of the hotel was already booked for the weekend so we had 3 rooms for the weekend. These were pure luxury. There was a massive leather couch that turned into a bed, a generous sized wardrobe, huge comfortable beds with a beautiful tan leather trimmed headboard, a kitchenette and a jacuzzi bath. YES! A JACUZZI BATH! This was worth the stay alone and I definitely spent way too long in there on Saturday morning. It was full of the latest technology too including a bluetooth connectable soundbar that played in each area of the room, an XBox on request and a large flat screen TV equipped with lots of movies and radio stations. Everything was luxurious and I was in love with our surroundings. Even the rooms were adorned with Shankly memorabilia, including some bathroom wisdom in the form of Shankly quotes and a story about him on the roof from many people who had encountered him in their lives. Even if you're not much of a football fan you can appreciate the tasteful tributes to him at every turn. A massive plus for me was that the rooms were practically soundproof! When I decided to go to bed earlier than the rest of most of the hen party on the Saturday night I couldn't hear a peep as soon as I shut the door. Great news for their neighbouring room too I'll bet! On arrival we were given vouchers for drinks at the bar, which made our first round super cheap! There was also breakfast in the morning with plenty of hot and cold options, served until 11am. I never go for breakfast because I'm never up in time so this was such a nice change from the norm and I got to enjoy two days of delicious cooked breakfasts in the Bastion restaurant on the bottom floor of the hotel. You're only a five minute walk from Liverpool One and a ten minute walk from Concert Square. You're also right next to some shops, a Five Guys and local takeaways, and if you can't be bothered going out you can order JustEat/Dominos and the hotel reception will call you when it arrives. Heaven. It is definitely any Liverpool fan's dream hotel here. On the Friday night a Liverpool legend was at the restaurant while we were getting drinks and he had the FA Cup with him - which I'm told is a pretty big deal. However, even if you're not a Liverpool fan this hotel is a dream. It is modern, stylish, comfortable and all of the staff were amazing during our stay. There are so many little touches that made our weekend extra special and I'd definitely consider staying here on my next visit to Liverpool. Such a beautiful hotel in the heart of the city!

This is a lovely hotel, with a welcoming, trendy lobby and luxury rooms. We stayed in a 5th floor…read moreroom with a 'river view', and we weren't disappointed. The bed was firm and comfortable (though we should have asked for extra pillows), and the bathroom is cool and clean, with a large bath and a shower 'wet room'. The toiletries are really good. You have a smart TV with lots of channels, and wifi is free (though we didn't test it, having a good 4G signal on our phones). Room service was poor during our stay, and we would only comment that cold pizza that looks less than 'luxury' is not worth £23. We sent it back, and the room service manager was very professional and apologetic. Breakfast is good, with a selection of cooked or Continental goodies, often made fresh rather than served in hot containers. I had waffles with banana, with melted Nutella served in a small copper pan. My partner had bacon and egg English muffins, which he enjoyed despite the eggs being overcooked. We washed it down with cappuccinos and fruit juice. Other than the poor experience with room service, and almost being charged for two breakfasts instead of one at checkout, it's an exceptional hotel with friendly staff and nice places to hang out, such as the brasseries and the 2nd floor hallway, which includes a yellow submarine suspended from the ceiling! We would stay here again.

I stayed here on our staff christmas do... and it was simply satisfaction to the max....Hotel…read moreexperiences don't get much better than this. The decor is dark and mysterious and puts you in a bit of a cheeky and mischievous mood, which I cannot explain, you'll just have to check it out to understand what I mean. Being in this mood is by the way ideal for when you are heading out. Head out we certainly did not, bit of Champs was on the cards courtesy of the boss in the dimly lit moulin rouge decor bar, i was getting rather comfy with the soft cushions while admiring my surroundings. In fact in our merry chatter we discussed all the other Mal's in the UK and despite being in awe of the place I made it my mission to stay at all of the Mal's by the end of 2010. Two down only 8 to go :-s but not to worry, an adventure awaits......I am particularly looking forward to visiting the one in Oxford which used to be a .....wait for it....prison... yes folks your rooms used to be someone's cage. I'll have to pass judgement once I have had the pleasure. The other thing I can remember is how much I enjoyed showering here. It truly feels like you are bathing in the rain and the inhouse shower gels are just so refreshing. It is the attention to detail which makes the experience so fulfilling. I couldn't sum it up much better than that really. Fulfilling.... The funny thing about hotels is that you actually don't spend that much time there. It is testament to a good hotel therefore if you do remember little things, it shows that the short experience was worthy enough to leave some good memories..... My stay at the Mal pool was as good as it gets.... Apart from perhaps Hilton I would say this is arguably the best hotel in Liverpool, so break the penny piggy bank and stay here instead of a budget B&B and you will not regret...

The hallways are kind of dark to walk through at night. There's cool ship decor everywhere. The…read morerestaurant takes reservations only (hard to do a walk-in). The food was good.

The rooms are Huge! The views are Spectacular! The Resturant was not so good. The steak like…read morerubber. But the view makes up for it.

We were fairly underwhelmed by this Aloft, which was a bummer! When looking for a place to stay in…read moreLiverpool, we decided to opt for a higher rated, more expensive stay in effort to treat ourselves. Turns out it wasn't much of a treat. By no means was it a terrible experience but for the price, I don't think it was worth it. The building itself is beautiful on the outside, and upon entrance into the lobby, it seems vast. The highest of ceilings. Behind the front desk is their lounge/bar area, and beyond that is a full restaurant. It never seemed to have anyone in it during our time there however. We took the elevator to our assigned room on the second floor. Hallways are quite dark, and not so welcoming. In the room itself, everything just seemed to be cheaply done. The bathroom vanity was simply a table, the shower tiles were wobbly and not secured, there were cracks in the ceiling/wall, and even the paint and caulking looked sloppy. The room also lacked any good lightening- both my husband and I pointed out how wildly dark one side of the room was despite all of the lights being on. Also, when I went to open the curtains, the whole thing (rod included) literally fell off of the wall. All in all, the room was clean, but again just felt so cheap. Here me out, I realize these could sound like petty things to complain about, but when you're paying extra in hopes of a higher-end stay, it's a real bummer when it turns out being "meh." Location wise however- fantastic! Right in the heart of Liverpool and walkable to truly everything. Shops, restaurants, the city center, and the docks. Also the staff were all very sweet. Enjoyed chatting with the various lobby bartenders during our stay.

Average hotel. The WiFi was absolutely terrible to non-existent. Only worked at the end of the…read morehallway; no WiFi in the room. Washcloths not available. No in room coffeemaker.

Nearly new hotel. The best I've had the pleasure to stay in the UK…read more There is a bar on the ground floor with a decent selection. Even better, free WiFi and there are electric outlets at every work station. There is a parking garage, a pool, air conditioning... seriously, it's modern and low priced. And it's close to Albert Dock (Beatles Museum) and most of the bars and restaurants.

I have to agree with everything the 1st reviewer said. Perfect in every way!! And the staff was…read moreextremely friendly and helpful. The breakfasts were also better than the Hampton Inn breakfast back here in the states. The rooms are a little on the smaller side than we're used to across the pond - but, they were clean and very comfortable beds and linens. There was one standout employee - Anders. We were waiting for our airport transport at 5am - but breakfast didn't start until 6am. However, Anders who was manning the front desk brought us over a plate of warm pastries and coffee and tea. He really went above and beyond. Golly good show, Mate!

This hotel should be 5 star beyond a doubt. It is beautiful almost beyond words and our room (1417)…read morewas magnificent in most ways, spacious, historic, a luxury suite in every sense. Most of the staff (including the manager) was very friendly, warm and polite. We would definitely seriously consider this hotel for a future visit to Liverpool. So really the point is - why only 3 stars? Well there are a couple of reasons that could be addressed and bring them up to 5 stars in a heartbeat: 1. The woman at the front desk when we checked in desperately needs a little hospitality training. 2. They need to give more attention to maintenance. The room was magnificent but the taps on one of the two sinks was in need of serious tightening and (worse) the lovely walk-in shower only delivered ice-cold water because a part had failed preventing hot water mixing - and the part had to be put on order 3. The website says parking is £12 per night - well this is misleading. Actually it is £12 because you have to drive to a nearby NCP garage where it costs £24.99 for 24 hours and they give you a "discount" ticket which lowers it to £12. It is somewhat awkward if it's raining or if it involves there in rush hour (the walk is only 3 minutes or so but with on way streets and traffic lights the drive can be much longer). The worst part is that you get no in and out privileges and you only get one discount per night so if you need to use the car then it could become pricey 4. The breakfast restaurant was disappointing (use Moose coffee around the corner). Luckily our suite had a bathtub also (with hot water) but since we only ever shower this was not our first choice... Hoping to return soon, it is a lovely hotel!

AWFUL experience. Expensive room. No sleep as wedding event on and room opposite VERY loud club…read more open until early hours of morning. Staff clearly knew about how noisy the room would be yet only warned us upon check in (and they said it'd be a little noisy for a Saturday wedding when in fact Friday was awful from ANOTHER wedding and they didn't say anything about the club opposite) when we'd travelled up from London (which cost £173.80) at which point it was too late for a refund and were unable to change hotels. If you look at TripAdviser reviews you will see many other people with same complaint. It's not a 4star hotel, it's a cheap wedding venue. Our 4 year anniversary was ruined by this. The offer of compensation days later when we'd returned home was a one night stay there on a Sunday which we found offensive as we would 1) never stay there again, 2) have to pay £173.80 for train tickets to get there, and 3) use annual leave from work to take a Monday off work to use the shoddy offer. We deserved a full refund for our night of no sleep (you book a hotel to sleep!!) DO NOT STAY HERE THEY TAKE YOUR MONEY DESPITE KNOWING YOU WON'T SLEEP

This is a fantastic location for walking the city. There is, however, no parking. There are a few…read morecar parks nearby, as indicated on their website. Map this out ahead of time, because we found that getting to one of these was tricky. There are lots of narrow congested streets in this city. The room was clean, but the beds were too firm for us. The two that were pushed together to form a king were almost okay, but the single (which was really a cot added to make the room sleep three) was really hard and short. If you're 5'10" your feet will hang over the edge. Like all of the showers in England, apparently, the Nadler's was designed by someone without physical experiences on Earth. It was one of those half glass doors--and hung loose so that you had to pull up and to close it. The drain hole and pop-up plug was right where one needs to stand to shower, so one keeps watching where she steps so as not to close the drain. The towel rack was dangerously close to pulling out of the wall, and the faucet handle was partly broken; this meant that you had to grasp and turn the lever and the device underneath it to change the temperature predictably. It took me a few alternately freezing and scalding moments to figure this out. This shower was dangerous! The air conditioning worked well, unlike the few other places we've stayed that have had it. This was a relief. Also, we loved the mini kitchen with microwave and fridge, and the other amenities: safe; iron; hair dryer, shampoo and conditioner. So, mind the shower, but otherwise you'll do fine here.

Nice hotel, very classy room with all the equipments needed (small kitchen in a closet, tv, WiFi,…read moreair conditioning,...)