The worst welcome I have ever had:
I have now been traveling for 20 years for work and leisure. I had the worst welcoming ever received by the staff from Holiday Inn Hamburg.
I arrived at 10 pm with a boot full of suitcases and bags + 2 sleeping kids (7 years old and 2). I parked in front of the reception on a zone for charging and discharging. A cart for the luggage was not available upon our arrival. My wife and I therefore had to carry first the luggage to the room and then carry our kids to bed.
However the staff at reception would not let me do so because of a taxi would not do a reverse manoeuver. The staff got to the point of yelling at me and threatening to call the police.
I feel that the staff had no empathy for a father taking care of his kids and doing as fast as possible.
Very very disappointing because the hotel is otherwise very recommendable. read more