Started off on a very bad foot and continued on the bad foot every single step of the way.
Check in:
We arrived around 8:30pm after an 8 hour drive. We're tired, sore and with a grumpy toddler. We get assigned a room, we lug our luggage to the room only to find out that the room wasn't cleaned from the previous occupants! Okay - go back down to the lobby with the toddler and the luggage and get another room assigned. You'll never guess. SAME THING. Room was not cleaned after the previous occupants. So it's now half an hour later. Toddler is even more grumpy - we ended up leaving the luggage in the middle of the hallway and ran back down to the lobby to get assigned yet another room. The clerk had to run up and make sure the room was clean. So we're not even in the room that we're unimpressed.
Food:
There is no bar or restaurant, so that was slightly disappointing. The only food available in the hotel is a breakfast that ends at 9:30am (they start packing it up at 9:00 am so go early) breakfast has oatmeal, 3 kinds of the same cereal, toast, mini muffins, yogurt, pancakes, sausage, green bananas, apples, bacon, eggs, coffee and tea. So it's bare minimum. I got there at 8:45 and there was no more bacon, eggs, muffins, 2% milk, chocolate milk (only a couple 1% milk left) only half a cup of coffee left It was very disappointing.
Amenities:
The pool is an inside pool, horrible smell of chemicals but that's a given for an inside pool. The floor is tiled so it's basically a slip and slide the second it gets wet. Bring water shoes for your littles if you don't want them to crack their heads open on the tiles.
Housekeeping:
Mediocre at best. Every day, we would leave the room in the morning and would usually come back by 3-4pm and the room was still untouched. Most days they knocked at the door at 4:30 asking if we needed house keeping but at that point I just wanted to lay down and be left alone. So we spent a week with a dirty room. I would have to leave the garbage outside the room so they would empty it (diapers don't smell great in a small room for several days)
Room:
We had a king Size bed room. remote barely worked called front desk to get new batteries or another remote several times and nothing. So it was a fight to change channels or turn the volume up or down, very very frustrating and we ended up just not watching tv just sat in a quiet room. Again; disappointing
The mini fridge stopped working and the freezer melted and there was water everywhere. Everything in the fridge got spoiled. Front desk was called and nothing was done.
Staff:
Luckily for the holiday inn, the front desk staff was very friendly and welcoming. That's the only good of this place.
Would definitely not recommend to any one. There is many more hotels with better rooms for the same price. read more