if I could give ZERO stars I would. My denist who I have been going to for over 20 +years referred…read moreKids Smiles. I have a special needs child. I made this appointment a couple months in advance. When I called I made sure to let them know I have an autistic non speaking child with a neurological speech disorder and hypotonia. I asked if they had experience with autistic children. I also made sure to advocate that I would need to go back with my child for his visit. our initial appointment got canceled and rescheduled due to shortage of hygienists. Today(6-30-22) we had our appointment. front desk was ok. The hygienist was very professional and kind to my child and I. I liked her and she was very understanding. My child did pretty well, I could tell they don't get many autistic individuals. once she showed him the scraper tool for plaque he got upset- nothing crazy - like any child would react, but we decided to stop and have the Doctor come see us. The denist didn't even say hello to my child, barely even looked at him. That was my 1st red flag. Her tone was rude and cold. She didnt even introduce herself- the hygienist did, Red flag #2. She tried to see if she could use the tool and her tone with my kid was also rude and cold, red flag #3. She then said we would have to reschedule and come back so they could use the private room(that wasn't being used to begin with) I stressed to her how I made this appointment months ago and let them know my childs medical condition. I was told they would need to restrain him next time in a device called a butterfly I believe it was called, and restrain his head. I was told I was not allowed to stay in the room. Red flag #4. I said I would like to be with him since he is non speaking, incase something happened,he wouldn't be able to tell me etc. she got angry nasty tone with me and said "what do you think we are going to do to him" I was taken by surprise she had the audacity to say this to me, especially her nasty tone. The nerve of her to be so clueless about special needs parenting and children with disabilities, not making accommodations for the unique needs of the child. Just because she is a denist does not mean she is some saint, that I should trust her behind closed doors with my disabled non speaking son. I don't know her or her staff- my child would be restricted not able to move and I am supposed to trust them? EVERYDAY autistic and disabled individuals are abused by medical professionals, teachers, family, schools, etc. how do I know they wouldn't hurt him if he was screaming and crying. they don't know him or his autism. How dare she get offended I advocated for my kid. unbelievable. I stormed out. I was disgusted by her. She had a nasty attitude, especially to a new patients. When I got home I hopped online and found some other special need parents saying terrible things about this place too. similar stories. One parent said her child was traumatized and they charged extra $40 to restrain the child and extra $60 for behavior- charging more because the kid was disabled not neurotypical. I wouldn't even take a neurotypical child there. Such an upsetting experience. Sadly, these will be encounters we will have in life in this ableist society. I wanted to give her an ear full. Thankfully we found a denist referral from a special needs group online. AWFUL!

if I could give ZERO stars I would. My denist who I have been going to for over 20 +years referred…read moreKids Smiles. I have a special needs child. I made this appointment a couple months in advance. When I called I made sure to let them know I have an autistic non speaking child with a neurological speech disorder and hypotonia. I asked if they had experience with autistic children. I also made sure to advocate that I would need to go back with my child for his visit. our initial appointment got canceled and rescheduled due to shortage of hygienists. Today(6-30-22) we had our appointment. front desk was ok. The hygienist was very professional and kind to my child and I. I liked her and she was very understanding. My child did pretty well, I could tell they don't get many autistic individuals. once she showed him the scraper tool for plaque he got upset- nothing crazy - like any child would react, but we decided to stop and have the Doctor come see us. The denist didn't even say hello to my child, barely even looked at him. That was my 1st red flag. Her tone was rude and cold. She didnt even introduce herself- the hygienist did, Red flag #2. She tried to see if she could use the tool and her tone with my kid was also rude and cold, red flag #3. She then said we would have to reschedule and come back so they could use the private room(that wasn't being used to begin with) I stressed to her how I made this appointment months ago and let them know my childs medical condition. I was told they would need to restrain him next time in a device called a butterfly I believe it was called, and restrain his head. I was told I was not allowed to stay in the room. Red flag #4. I said I would like to be with him since he is non speaking, incase something happened,he wouldn't be able to tell me etc. she got angry nasty tone with me and said "what do you think we are going to do to him" I was taken by surprise she had the audacity to say this to me, especially her nasty tone. The nerve of her to be so clueless about special needs parenting and children with disabilities, not making accommodations for the unique needs of the child. Just because she is a denist does not mean she is some saint, that I should trust her behind closed doors with my disabled non speaking son. I don't know her or her staff- my child would be restricted not able to move and I am supposed to trust them? EVERYDAY autistic and disabled individuals are abused by medical professionals, teachers, family, schools, etc. how do I know they wouldn't hurt him if he was screaming and crying. they don't know him or his autism. How dare she get offended I advocated for my kid. unbelievable. I stormed out. I was disgusted by her. She had a nasty attitude, especially to a new patients. When I got home I hopped online and found some other special need parents saying terrible things about this place too. similar stories. One parent said her child was traumatized and they charged extra $40 to restrain the child and wxtra $60 for behavior- charging more because the kid was disabled not neurotypical. I wouldn't even take a neurotypical child there. Such an upsetting experience. Sadly, these will be encounters we will have in life in this ableist society. I wanted to give her an ear full. Thankfully we found a density referral from a special needs group online. AWFUL!

I can't say enough about Pediatric Dentistry and the great kid friendly atmosphere they provide…read more The aquarium in the waiting room is very pretty and calming for children so no stress going in for an exam and cleaning and there is always a great program for them on the TV. The doctors and staff are very warm and welcoming to the children. The toy and sticker basket is a fave at the end of appointment. Thank you to everyone there.

As a former patient here, I do not recommend taking your children to this dentist…read more My sister and I were patients here as toddlers until we were 18 years old. The staff was horrible since we were children. They were rude to us, ignored our questions, yelled at us, even held down my younger sister when she was a scared 5 year old. Parents aren't allowed back there for a reason. In terms of dental care, they are awful. The orthopedic is amazing, no complaints. My sister and I both had wonderful experiences there. But the dentists are awful. They never answered our questions as children and even as an 18 year old. They would tell us they would talk to our parents instead. When it came to dental issues, they weren't taken seriously. We were always told to "brush more" and that we weren't doing a good job, even as 17 year olds who were brushing multiple times a day. They would tell us our teeth were fine with no issues, when in reality we had cavities and issues with our teeth. They wait until it's too far to fix these issues. After we turned 18, we switched to a new dentist. At the new place, 6 months after our last cleaning we were both told we had multiple cavities and issues with our teeth. My sister had to get a root canal when she was told her teeth were perfect 6 months ago from the pediatric dentists. At the new dentists we were treated with respect, and actually were given information and answers to our questions. We were given real advice rather than "brush more" and able to find the cause of any dental issues. This place traumatized me and my sister as children. We struggled for years and were extremely afraid of coming to this dentists due to the disrespect and awful patient care. There is a reason parents aren't allowed to go back with their children. I do not suggest any parent take their children to this dentist, take your money elsewhere for better care and a better experience.

Had to leave this office after 10 years. A lot of staff turnover in recent years has reduced the…read morelevel of customer service and dental treatment received. The dentist "found " eight new cavities and I asked for Dr. Hoffman to contact me for a second option but he failed to do so. My new dentist could not locate any of the new cavities that Hoffman's dentist allegedly discovered.

I am a 15 year old girl they did service on me for about a year and a half fixing cavity's I have…read more one day after my apt I made another one to schedule getting the other side of my mouth fixed and I had missed the apt(keep in mind my gram has dementia so she forgot I had the apt) so I missed it I tried to reschedule my appointment and whenever I called them back they said I have to pay a $200 for a late fee and now I'm on a on call list where they won't let come in unless the day my dentist is in (Dr. Betria) I call and can come in that day witch does not make any sense! Every time I keep calling now, my dentist is always busy and doesn't have any open appointments, but obviously she's only in two days a week so they are refusing to fix my other side of my mouth and I'm in so much pain now and my tooth is so damaged this is ridiculous horrible dentist, money hungry I wouldn't recommend bringing your children here

I genuinely love everybody here, this place has the kindest staff and because of them, I no longer…read moredread going to the dentist. :)

The office is clean, spacious, and very modern. Dr. Zaborski, the office staff, and dental…read morehygienists are very friendly and knowledgeable with what they do. The complimentary bags and chapsticks are a fantastic bonus.

Very friendly staff! Had a deep cleaning done because I…read morehaven't been to the dentist in a long time + they were definitely cheaper than other places I received quotes from. I had Kim + she was very nice + answered all of my questions. Will definitely be back!

I called to get information as a new patient- and the woman who answered the phone was absolutely…read morerude and just had a bad attitude. I work in customer service and I pride myself on giving the best customer service experience. I hung up on her and proceeded somewhere else. I'm a customer, I have the money and the insurance. i am not going anywhere that does not want to treat me well.

Worst dentist office maybe in the world. Check their Better Business Bureau rating if you don't…read morebelieve me. Visit this office if you don't believe that either. They are somewhat friendly, but scammers and con artists often are. They told me I needed 5 root canals. I was confused as I hadn't really experienced issues that would indicate such a bad situation. No pain, no irritation, no infections... I am really dedicated to my dental hygiene. Insurance would cover some but not all of it. When I went to look at Great Expressions reviews, I realized I wasn't the first person they had lied to about the need for that much work to be done. Unfortunately, I didn't start investigating until I already had 1 root canal done. The crown they put in was way to big. They told me I was somehow getting lucky with how quickly it came in. The first time they put the crown on, it fell off a few days later. I called to make an appointment to get it glued back on. By the time of my appointment, the filling in the root canal fell out too. When I went in, they put the crown on a hallow tooth. The dentist told me it would be fine... Now I have a tooth with a gaping hole and crown over top of it which is too large and stands out. I am currently in the process of finding another dentist in order to get a second opinion about these matters and complete another check up. As I was walking out of the office after my last visit, I asked the receptionist for a copy of my x-rays. The dentist and another staff member made eye contact with a look of fear on their face when they heard me ask for that. I have documentation of everything. Depending on how my visit at a new dentist goes, I may file a complaint of sorts through my insurance. My family has had issues at the office as well mostly relating to finances.

If I could give 0 stars, I would. I had to switch to this office due to my previous dentist going…read moreout of business during Covid-19. I had a temporary crown on and needed a permanent one made. They took the impression and put the temp back on. They gave me a treatment plan with a price of over $400 for a ceramic crown. I declined and said I wanted the porcelain over metal crown my plan covered with a $45 co-pay. They weren't happy. When I went back to have the crown placed, the dentist told me that the tooth would probably be irritated and if the fit didn't feel right in a couple of days, to return to have it adjusted. They placed the permanent crown and sent me on my way without ever showing me the work. I attributed it to Covid and keeping masks on as much as possible. When I got home later that day and removed my mask I was horrified to see a shiny, gold colored (base metal) crown! No porcelain! I called the office to complain and was told that was what my insurance covered and that it was explained to me at the time of service. Neither of which were true. I read my coverage carefully before my appointment! Very long story long, I had to file a complaint with my insurance company. The insurance company ruled against them. They are still refusing to replace the crown and I'm thankful for masks so noone can see the awful crown! The fight continues and I will not give up because I am right, the insurance company (who sent me to an independent dentist for an evaluation) agrees I'm right and they are despicable for treating patients this way.

I enjoy going here and everyone from the doctors to staff are nothing but awesome! I just had a…read morefilling done and there was no pain after the numbing agent wore away. They know what they are doing here and it is done very well. I highly recommend coming here!!

Dr. Joe and his staff are absolutely amazing. I've been going to see them for years and have had…read moremany cleanings and a few cavities filled and never once did I have a problem. The office staff here is very polite and genuinely care. I recommend him to anyone asking for a new dentist recommendation.

Dentist and staff are fine, but new practice of charging patients a 4% additional fee if they use a…read morecredit card to pay for services is a bit much. On top of that, they are blaming it on the credit card processor. This should be a regular cost of doing business, just like paying for utilities. I think this dentist may be hitting on hard times be it due to Covid or other reasons.

Very Professional and clean Office. Dr Tim was so friendly,…read morenice, competent and professional. Also had a great cleaning and whitening special.

If your looking for quality, efficient, caring, educated, well trained, and loyal dental staff…read moreRedwood Dental in Shelby Twp in the dental office for you, your children and family members. I can't say enough amazing things about Redwood Dental and if it would look like im showing favoritism I would list who I see like (Dr Dave), they are all amazing. So, please put your dental care of the ones who mean the most in your life even if they are disabled. It will be the best decision you will make for Dental care and definitely make your smile brighter and last longer. With the team work which includes yourself and the Staff at Redwood Dental in Shelby Twp. Have a blessed day

Unfortunately I wish I had a better first experience at this dental office …read more I made an appointment for my one year old for her first dental care appointment. While filling out paper work the office representative asked if there was anything wrong with my child regarding her teeth. I said no she mentioned that usually if there isn't a problem then they would refer you to go to a pediatric dentist. I said is there a problem with her appointment for today? She said no it's just maybe it would be more comfortable for to go there instead. She was seen by the hygienist and she was very kind but again asked if there was anything wrong with her teeth and that usually they see them starting at 3. She still was very kind. The Dr. when he came in to see us said how did you know to book an appointment for her. I told her I was encouraged by my pediatrician. He said yeah some pediatricians mentioned to do that but typically 3 is the average age we see. He gave me great tips and was kind to my daughter. Overall this office needs to do better with how they handle a infant appointment. If you don't want to provide a service appointment for a child under 3 then don't accept the appointment . Because all I experienced was an attitude and unnecessary information from the front desk and apprehension and awkwardness from the hygienist and doctor, although they were kind still the comment about the average age and making me feel as though it's weird I'm bringing my child in at 1 when I was encouraged by her pediatrician and also it being my decision for the appointment as her parent was just unnecessary. I did not leave wanting to come back.

I have been a patient of Dr. Antolak's for 7 years now. And there is a reason why I originally…read moreseeked him out. His name. "The Gentle Dentist" I had previously had issues with a few dentists that claimed to be the same... they would take care of you, make sure you were as comfortable as possible. Well, that wasn't the case at the other places that I had tried out for being a dentist. To be frank, I have a horrific fear of going to the dentist. Why that is? I have no idea... maybe its the fact that for some reason its painful... you're vulnerable... you're trusting those other people to do what they need to do so that you can continue being able to eat and do it without having any pain in life. From my first meeting with Dr. Antolak, I knew that this was going to be a completely different experience than any other dentist office I had ever been to. He sits down with you, gets to know you, actually listens to everything that you are worried, concerned, or that you have questions about. He will explain everything in terminology that you can understand, and he does everything in his power to make sure you're comfortable. The staff themselves are amazing. They remember you, they know your personal details, but most of all they put your dental health in front of everything else... They don't suggest having work done that isn't necessary. Another key reason why I had found Dr. Antolak is that he has been trained in Sedation Dentistry. Basically it is summed up that if you have fear of going to the dentist, have had bad experiences, or have severe anxiety like myself... they can provide you with medicine that will allow you to 'sleep' through your appointment. You go in, take some medicine, get all relaxed, lay back in the chair.... and then that is it. Everything is done. I could probably sit here for a while and rave about how kind and friendly everyone at the office is, but I would say that if you are in the search for a dentist... Dr. Antolak should be at the top of your list of dentists to check out in the area.

Missing authentic human element. Office staff is compiled of people jamming emails, text messages,…read morepasswords, logins, and iPads in your face. I get "paperless," but come on now! When I called to make an appointment for my husband and I, I told them I didn't want passwords and logins for anything. I was originally told that wouldn't be a problem. 20 minutes later, I start getting calls and texts demanding our emails. Even though, I didn't want to communicate with email I called them back with it. I still received SEVERAL phone calls and text messages about them wanting my email. It was very high pressure! Not a "gentle" experience. It was as invasive as a door to door sales that pushed their way into your front door and wouldn't leave. I called to let the office know that the new patient forms indeed required additional logins and passwords. Instead of offering an alternative solution, the rude staff said "well then this isn't for you." I guess it's the right office for you if you enjoy high pressure, constant harassing contact via EVERY form of communication without stopping and if you collect usernames and passwords. This office is the very definition and experience of why many people don't use their dental insurance.