I've been renting from Keystone for close to three years. My rent is currently $840/month for a two…read morebedroom, single bathroom apartment. I'm not necessarily pleased with my experience at this apartment complex ("The Pines"), located right next to their office. Let me tell you about my home. This building appears to have been constructed in 1985, and they don't seem to update anything until a new replacement is absolutely necessary. My AC unit dramatically increased my electric bill (250% increase one month), so I gave up on that pretty quickly. The year on it? 1985. It's certainly not an efficient machine. My refrigerator was manufactured in November of 2002. Dishwasher model # is Kenmore 363.14038001. I can't find much information online about this, but it's rusty, slow, and loud. Certainly old and very inefficient. The bathroom counter and medicine cabinet look to be original. There is a small amount of rust, chips missing out of particle board, and it's very yellowy overall. The medicine cabinet is also small, and sits low enough that I have to bend down a little bit in order to see my face while shaving (I'm 5'11", slightly tall but no giant). The carpet seems worn. Even the heater vents have seen better days. The sliding screen door for the balcony doesn't slide well and constantly falls off the tracks. My bedroom closet doors have come off the tracks and won't go back in (although I prefer them off, so I just set them aside)... It just feels dingy in here. This truly is a bare-bones apartment. The hallways are depressing. Doors slam everywhere because they do not have door closers. Lights go out and take forever to get fixed. One window has been missing a screen the entire time I've lived here, so that area of hallway is buggy during the summer. The walls really need to be repainted, as the white paint is very dirty and worn. The floors are rarely vacuumed/mopped. Sections of hallway regularly smell like whatever people are smoking. It's also very hot all the time, as there is no circulation. It's just a miserable walk to my third floor apartment. I occasionally hear critters running around above me in the ceiling. Maybe it's time to set up some traps? Find out where they're getting in? Outside, nobody knows how to park. I wish we had assigned spots of some sort, because I never know where I'll be stuck squeezing into when I get home at night. I'm sometimes far away from my building. Certain areas could use some fresh lines, because the old ones are completely gone. It's a free-for-all over there. I will be moving out when my lease runs up just after Thanksgiving.

We live with keystone for almost 15 years. We never have a issue. The maintenance have always been…read morevery polite and respectful. Whenever we need anything they always respond. I highly recommend.

Unfortunately I have to agree with Andrea M.'s previous review from 3/5/2020. Three years later and…read morethis company is still one of the worst to do business with. I concur that they are extremely unprofessional to work with, completely non-responsive, and that they do not care about their clients.

The one star rating has nothing to do with their property management skills or lack there of. One…read moreof their pickup trucks (assuming that they have more than one pickup) was way back in my tractor trailers mirror as a well advertised lane drop was approaching on I-89 south in Vermont as you cross into NH. The I-91 on ramp to 89 is right there too. I was doing 67-68 mph and the speed limit just dropped to 55. Well the hero driving the pickup had to be doing better than 90 to catch me that fast. He cut over at the last second and he had to brake very hard and then so did I as well as the car that just got on from 91. I don't know how there wasn't an accident but there wasn't one. He did all that to take the next exit that I wasn't even taking. Smarten Up. You can't be lucky every time.

jodie is the one who gets things done. she does all the work behind the scenes and dont get enough…read morecredit. sean is the ateam and garrit is the one who is humble. viktoria is a manager who is serious and take her job seriously. eric has a great personality and listens and is respectful. thank you all for the jobs well done. very greatful tenant

I have lived at my current residence for more than 13 years and have had a very positive…read moreexperience. While there has been some staff turnover in recent years, the property management has remained supportive, responsive, and understanding. One of the things I value most is their willingness to work with residents and provide support through life's challenges and changing circumstances. That level of consistency and compassion has made this a place I am proud to call home.

Don't rent from this company bed bugs cockroach very unprofessional everyone that works for this…read morecompany should be arrested I lived there for 17 months and they don't care about there renter's Don't do it and if you do get rid of everything you owe when you do leave and the manager will try and sleep will your son's well you are gone Don't rent from them 0 stars

The company inflates charges to landlords and uses their collection of personal business avatars…read morewith invoicing. Avoid them at all cost. Very dodgy.

The property manager is not responsive to maintenance issues. My apartment smelled like gas and…read moreneighbors could smell it too. Reports of issues made via emails or the phone receive no response. Property maintenance is an afterthought and it shows (very sloppily landscaped property, regularly overflowing trash dumpster, torn window screens, no hot water, etc). This company just wants your money and does the minimum necessary to get their payment. I would recommend to rent elsewhere, from a more reputable company or a small owner, even if the rent cost is higher.

Looks at an apartment in Concord New Hampshire. Everything went very well! The gentleman that was…read morerenting appeared friendly and we had a great conversation. The only problem I had in the first week after seeing the apartment was when I followed up I had a very difficult time getting him to contact me back. He had mentioned he would call it a certain time and he would not he would call a couple days later. I didn't sweat it because people are busy. I got a call back from him a week or so after I originally came to look at the apartment and he said that he would love to rent to us. We were thrilled! We had made plans for my boyfriend to go see the apartment and for us to do and figure out the arrangements for the keys and payment. I never heard back from him. He was a call no call no show after making set plans. It's very unfortunate that he had to handle the business this way. Very unprofessional. I would warn anybody who works with this man in this property management. And if you get an apartment I would not get your hopes up to say the least!

Terrible culture and cliquey atmosphere wouldn't let me park my car. Very sad. Used to come here a…read morelot. RIP. Being nice is always a virtue

CPManagement has managed our 77 unit condo in Newmarket Nh for around six years now and I can say…read morethey have turned the place around. We had two other management companies prior and there is no comparison. We had steady guidance and professional help with over a million worth up deferred maintenance..i can't say enough about them. Always a human being answering the phone and the people that have worked on our property were real professionals. They aso happen to manage an large office building where I work and that property is kept better than any other in the area...it is clearly obvious that they pay attention to the details.

My first condo was at Oakbridge in 2005. I had moved away for a bit and am now living back on…read moreproperty. I'm a real estate associate broker and have been on the Board of Directors at OB since 2012. We have had at least four other property management companies since 2005. New Star will be our last, God willing. Tim, the owner gave us one on one himself until he hired our new Property Manager, Sted Holton. Sted was on property every single day for months until he was satisfied we were on a good path. We were so lucky to have someone that cares, is responsive and knowledgeable. I have sold units in most of Concord's complexes over the years so I can compare. No company is as efficient as NS. Our financials as well as our property and our property values are in the best shape ever thanks to New Star.

Terrible. Outrageously high HOA fee. unfriendly staff. Rude staff. they stop communicating and…read moreignore you. I've been charged for things that have nothing to do with me. They lie right to you. They spend HOA budget on wasteful things that do not help tenants. Did I mention they are rude. Money hungry suckers.