I wanted to get custom framing. I was told that the guy who does framing called in sick, and the next person wasn't due to arrive for 2 hours. Two sales associates said they would do their best to help me but they were unable to because they couldn't remember their passwords to log into the computer system. This is very unprofessional and they wasted my time. I'll be going back to the Harlingen location, even though this one is closer read more

Fantastic service and a very nice store. Clean and I always get the help I need right away if I need any. Has everything I need for whatever crafts me and my daughter want to do. Keep up the good work read more

This is your typical Hobby Lobby with plenty of general craft supplies, fabric, home decor, picture frames, art supplies, etc. (Look for coupons online). What sets this Hobby Lobby apart for me are the employees. I came to get a delicate, original, pastel painting framed. Richard was so helpful! He was able to give me really good suggestions about matting and frames. He also treated my painting very gently and really paid attention to small details in the framing. The other employees I encountered were polite and helpful as well. If I need specific art supplies (like certain high-end brands), then I tend to visit other retailers, but for framing I would certainly return to this Hobby Lobby. read more

I had two small items to return with a receipt to the Harlingen, TX store. Upon presenting the items and receipt - the Manager had to help the Cashier with the transaction. The manager was very rude asking where is the package for the roll of beading string ( THERE was no package). When I said there was none - she had an attitude and told the cashier to check in the back - which of course I was proven correct. No apologies - just attitude. I received my money , and left the store. When I looked at the change I noticed an odd colored quarter. (fake/ counterfit) I went back in to get another quarter - and the same manager said she wouldn't give me a different quarter - she stated they got it from the Bank ( ..in my mind what about the customers who paid with cash). I went to Wells Fargo Bank and presented the quarter - the Window rep said yes the quarter looked suspicous and she did give me a new quarter - and said the quarter I gave her would be investigated. Very Poor Management at this store. read more

Manager on duty is walking around the front while there was only one cash register open with about 9 customers in line, I asked him if he was planning on opening other registers he said no so I left my masket with about $120.00 worth of things there and walked out and went somewhere else to purchase. Poor management skills. read more

Love this store! They always have the craft supplies I need and the staff is super helpful and knowledgeable. Plus they have the best selection of home decor items in the area. Always my first stop in Harlingen read more

I went to Harlingen Hobby Lobby on Thurs 8/2 mid-day. After previous rough experiences with employees at this store, I immediately asked to speak to a manager. A cashier stated that she could help. So, I showed her a competitor coupon for thread (75 cents instead of $2.99). It was a three day sale for the store's anniversary. Here is Hobby Lobby's policy Do you honor competitors' ads? We do honor competitors' ads in-store if a specific price is listed and we stock the exact same item. However, we do not honor competitors' "percent off" ads or coupons. We exclude all Holiday door buster ads, Cricut, Silhouette, Sizzix, Cuttlebug, Simplicity & McCall's patterns, clearance, and closeout items from this policy. Sorry, competitors' ads are not honored online. She got on her intercom and spoke to her manager "Gloria". She restated everything that I had said and showed her, then read the above statement to Gloria, then told Gloria that it was an anniversary sale so that was the same as a doorbuster....She got off the intercom, came back over to me and told me that she was right that it was a door buster even though the ad never said doorbuster (and has in the past on several occasions). I then requested to see Gloria in person. Without even checking, the clerk said "She is too busy to see you." then turned her back and went back to what she was doing. Where has customer service gone? read more

This Hobby Lobby has a friendly staff and a great manager! The store is clean and very organized. The framing dept. in Harlingen, Tx is excellent! Ask for Sam or Juan. You'll love their suggestions. I always find unique items for my Ranch Living. I also love to browse while listening to the religious music that is quietly played throughout the store. read more

I went here for my wife crochet hook, they didn't have it. we did find some other items and were waiting in line for a bit. another older lady came over and asked a customer, who wasn't even in line, if she would like to check out. there was a problem in the line we were in so I wheeled the cart over to where the older lady was checking out the customer and I said in a friendly way, can we check out here too? the reply was : IF YOU LIKE. how about a simple YES? it was rude and uncalled for. take some customer service classes!!!!!!!!!!!!! read more

Large selection of over priced merchandise. Bring the 40% off coupon found in most Sunday newspaper. But beware, returning merchandise at this store is a pain compared to most major retailers. Wife received a Christmas present from there that wad broken. When she went to return it, they blamed her or the giver and said they would not take it back. Not even offer a gift card or whatever. For a business that claims to be Christian, they set a bad example. No wonder the Christian church is losing worshipers. But if you get something there, make sure you want to keep it. I will not buy anything there to give as a gift. Buyers beware. read more