We have an addition on the back of our house that's leaking in one small area. Our general…read morecontractor recommended hiring a roofer to properly fix the problem, so my wife and I did our due diligence by asking for three estimates for the job.
Dave's Roof Repairs came out on time. The trio consisted of the dad, Dave, and two sons, whose names I didn't catch. The sons went up onto the roof while Dave and I chatted. I asked him a few pointed questions, like, "Do I need a whole new roof?" His answers were good--he didn't try to con me into replacing the roof on not just the addition, but also the main part of the house, unlike one of his competitors.
Dave assured me that only the problematic section--basically, roughly the dimensions of one sheet of plywood--was all that needed to be replaced. (Dave didn't give me this answer before consulting with his sons, of course.)
Everything went fine as far as that part of the process goes. Dave handed me a signed estimate, indicating, to me at least, that he wanted to do the work. The asking price was fair and, after my wife contacted the company to tell them that we'd like them to do the work, the scheduling was fairly quick.
My wife went into work SUPER early on the Friday that Dave's Roof Repairs scheduled for us. That way, she would be home in time to meet them without missing work.
They didn't show. Nobody contacted us, either, to let us know what was going on.
Eventually, somebody from their office called to let her know that they had to reschedule. Thanks for making my wife disrupt her work schedule for nothing, Dave's Roof Repairs.
We gave the company a second chance; the following Friday, which I had off from work anyway, I was supposed to meet them here at the house.
They never showed. Or called. Or texted. Or emailed. Or otherwise communicated, with either my wife or me, their utter lack of interest in following through.
The Monday morning after the no-call, no-show, my wife left the company a voicemail. That was four days ago and we haven't heard anything from them.
Don't waste your time with this company. They can't be bothered to communicate with you despite the fact that you're paying them hundreds, or even thousands, of dollars for their services. Clearly, they don't care enough to let you know what's going on, or return your calls.