Well things went downhill fast with HMSA :( Hubby got a new job and our health insurer is HMSA…read more We were with them previously so we didn't expect a problem. But all we have had is problem after problem since October! Firstly they "forgot to enter us onto the computer" so we weren't insured when we tried to go to the doctors. Then when we and Hubby's company brought this to their attention and complained and requested we be entered onto the system they ignored it. After a lot of complaining they reinstated us....then promptly removed us from the system a short time later. So we are uninsured while we pay for HMSA healthcare. After my Covid booster shot I received a $100 bill from Walgreens as I was "uninsured". Even worse I was turned away from a doctor for a melanoma cancer check because I was "uninsured", so I called Hubby to check online with his company coverage and yes, HMSA had removed our coverage. The doctor's office kindly provided us with a printout from their end to prove that we were uninsured and that HMSA did not have us registered as members. We have both been in person to the Kahului HMSA office to ask why this is happening, with the dr's printout and our own screen shots of the site denying us coverage and asked if we can have a contact number/person to assist when we are at a doctor's office so they can prove we are insured. Nope. Nada. They won't provide any assistance to Hubby's company either. I was even told to leave the Kahului office as I wasn't a member and they only talk to members!!!!!! I DO NOT RECOMMEND THIS COMPANY! YOU WILL PAY FOR INSURANCE AND THEY WILL REFUSE YOU COVERAGE LEAVING YOU UNISURED AND UNABLE TO GET MEDICAL HELP IN THE MIDDLE OF A PANDEMIC.

I have had the worst experience with this company. I have a valid claim that they will not accept…read morethat they approved the second time around. I have had to go thru many different committees all of which have denied my request. I am on my second appeal and they make you do so much paperwork, they are hoping you will just bow out. I am working with Rickio and he refuses to return my phone call. If you are considering joining HMSA do yourself a favor and DO NOT! You will be highly disappointed ! Avoid using or joining HMSA at all costs!