Once you buy a boat from this location you can consider your customer service over…read more The parts and services departments are a black hole. They never follow up on anything they say they will. They never call you back even when messages are taken. I have spoken with management and it is clear they don't care. If they had a motto it would be "Buy and GET OUT AND NEVER CALL US AGAIN!!!"

I am in customer service and I strive to go above and beyond to make sure I provide excellent…read morecustomer service to Everyone. I did not receive this with the Sales Rep William F. at Ron Hoover- Houston. Although I kept the lines of communication open for 24 hours, via text and phone calls, and him responding and me putting a deposit down, he dropped the ball drastically when has resulted in me not being able to obtain the unit I wanted and a $20,000 difference. He even congratulated me but failed to tell me the unit had been sold. He didn't even inform me my deposit had been refunded. When I spoke with the manager and informed him, he did not provide an apology nor take accountable for his employee lack of service. This may be a large business with multiple locations, however, definitely need training on customer service. Angela D

We have been very pleased with Jeff and his people. The serviced our boats, installed trolling…read moremotor on pontoon. Replaced props I bent. They do a good job.

After 2 months and $1,500 to repair my boat Jeff repaired items that were not not broken and…read morereturned the boat to me in horrible shape. It was running rough and they were not able to determine exactly what was wrong from their diagnostics so they guessed and after $1,500 later and another repair shop it turned out all I needed was a fuel pump. I got my 26' boat back soaking wet from rain after being promised that they would not let it get wet, black paint spots all over the exterior which I had to clean, broken hydraulic engine cover brackets, and a poorly done oil change. Stay away from Jeff and Ed and Lake Conroe Marine!!!!

I asked AI to help me find a boat repair shop with a great reputation. AI recommended three in my…read morearea and called them all. I decided to go with Lake Point Boat Repair. I read every review -- good and bad -- and even called other shops to ask if they'd heard of Joe. They had. One shop even told me they bought a boat from him with zero issues. That told me a lot about his reputation. As someone who's mechanically knowledgeable, I'm careful about who I trust. My first phone call with Joe sealed it. He knew his stuff immediately. We talked through which replacement motor made the most sense for my budget and horsepower goals, and he didn't dodge any of the concerns I brought up from the reviews. His reputation clearly matters to him. Joe was originally hired to replace a motor that had been destroyed by an overheating issue. After the new engine went in, the boat still had a rare overheating problem. Joe kept me fully aware of the diagnostic challenges, even when it caused delays. He was transparent the whole way. The issue turned out to be so uncommon that even the manufacturer -- and several experienced mechanics Joe consulted -- had never seen it before. But Joe didn't quit. He chased it down until he solved it, and the boat now runs great. If you're looking for a shop that values its reputation, communicates honestly, and doesn't give up when things get complicated, Lake Point Boat Repair is the one to trust.

Joe seems like a great guy at first until he starts working on your boat then the communication…read moredeclines and unexpected repairs go way up. I'm all about paying for a quality service but after the second time dealing with him it's all about extracting money for repairs we never talked about nor was ever an issue. You cannot trust this man!!!!

Very attentive staff. Always helping at the dock and tractor drivers are experts. Very clean…read morebathrooms and nice selection of beverages in their store. Never takes long to launch or pick up. Highly recommend!

Absolutely the very best place to store your boat. Hands down exceptional service, clean and very…read morefriendly and helpful staff. I would definitely give them 5 stars. I would highly recommend this organization. Job well done!!

Anthony miss diagnosed my boat and was going to charge me $4800. for eight fuel injectors. I did…read morenot agree with him and I took the fuel injectors to a different technician and all eight fuel injectors tested good. When I pulled my boat out of his shop to get the repairs done by a different technician Anthony got mad and went up on his diagnostic charges from $1200. to $1600. I live on the lake and did not own a trailer. Anthony came and picked up my boat with his trailer and he damaged the propeller on my forward facing drive and refuses to pay for the repair of the propeller. I went and purchased a trailer just to get my boat away from Anthony.

Anthony and the Guys know there stuff. Hooked me up fast.read more