My husband and I bought life insurance from American Income Life Insurance 25 years ago. We…read morefaithfully paid the premiums for each policy for 20 years - until my husband died in 2020. I completed the proper paperwork including an original certified copy of his death certificate. After non response and finally claiming they lost it, I sent a second (expensive) certified death certificate. NOTE: All the while I was still paying on my policy. After THREE MORE YEARS of not responding to the death benefit payment, I submitted a THIRD certified death certificate. I also finally canceled my policy. Since the 6-month period post-cancellation date, AIL has been harassing me daily to renew my policy. They phone and text up to 12x daily (combined) from bogus untraceable phone numbers telling me they can help reinstate my policy. I DO NOT WANT TO REINSTATE MY POLICY. I ONLY WANT THE DEATH BENEFIT THAT WAS PROMISED UPON PURCHASE. I AM WEARY OF RELIVING MY HUSBAND'S DEATH EACH TIME THE PHONE RINGS. I am an elderly, disabled, widow living on less income now. Shame on AMERICAN INCOME LIFE INSURANCE!

DO NOT USE THIS COMPANY, THEY ARE FRAUDULENT!! We purchased life insurance policies for our…read morefamily. We sent in a cancellation notice in September of 2021. They cancelled all but one of our family members. They insist that you use an automatic withdraw from your checking account. We had purchased other insurance so I did not realize that they were still withdrawing money from my account. The description was AIL INS, when I called the bank they had no phone number listed. Being that this was an automatic withdraw they could not just stop it without having to close down our whole checking account which was out of the question because all of our bills for multiple members and businesses come out of that account. We finally were able to determine which company this was. When we called they couldn't even find our account, we had to be transferred to different departments. They finally were able to locate the account number. They found our original emails but now are claiming they need a form to be completed before they can cancel the policy. I have sent this form in four times and have STILL not received the refund. They were still drafting the auto pay up until last month. We have contacted them on numerous occasions, their support department is so rude, after waiting on hold and being transferred numerous times we would be disconnected. STAY AWAY!