New owners (Paula and Ken) are wonderful hosts! Our stay was one night during Memorial Day…read moreweekend and what a great find -- delightful accommodations, wonderful breakfast/brunch and engaging conversations!!! Would return in a heartbeat.

This property is gorgeous and conveniently located. Our room was very comfortable with a private…read morebathroom that was surprisingly updated. The tasteful variety of antiques made the stay quite special. Breakfast was absolutely delicious and had a lot more variety than we expected. The homemade coffee cake which is available at all hours was one of the best I've had! The hosts are very gracious and generously accommodated our toddler.

Let's start with the staff. The lady working housekeeping was awesome. The gentleman who repair the…read moreheater ( that wasn't working) in my room were awesome. The people working the front desk weren't the friendliest. As for the room it was freezing cold. Which is why maintenance had to come to my room. Drainage in the sink was horrible. It took the least amount of water to drain forever. I liked the fact that there is a Bennigan's Restaurant attached to the hotel. Which serves some pretty good food. So the three stars is for housekeeping, maintenance and the Bennigan's that is attached to this particular Best Western.

Well, we got in a bit late so we were unable to have a drink. Bar closed at 9. Room was roomy and…read morebed was comfy. Got up to NO HOT water!!! ice morning shower!! Breakfast was good and had good parking lot. If you insist on King bed, it's in a different building, so we settled for queen. 3 stars may be a bit harsh, but they were like oh yeah, the whole place is having water issues. Not a sorry, no credit, no thank you for understanding... nothing.

This was advertised as being updated and I didn't think it was so…read more We arrived to check in around 4:00pm and we met a woman, who was flustered and told us she was temporary, in the small lobby. I returned about 10 minutes later and she was in her car leaving the lobby unattended over the 4th of July weekend. It was not staffed very often. The room was not clean. Luckily we bring our own slippers as the tile floor was so very sticky it was disgusting. We were only given 2 hangers. I had to borrow some from my sister from her home! However my adult children in 2 other rooms had 4! The mattress was very uncomfortable. I woke up with my bones aching. The only redeeming quality of this place was its proximity to my sister's home and we could walk there as parking was tight everywhere for the holiday weekend.

After a few nights camping nearby, my kids needed some time alone, and I needed air conditioning…read moreand a bed, as did my grand daughter...well, I wont say she needed them, but she sure could've used some solid sleep by that time. I came to Rumorz Hideaway here in charming Clear Lake, Iowa because it's right between the campgrounds and the town, which has several nice playgrounds etc... I was a tiny bit dismayed to discover that no cash transactions are accepted, so bring plastic if you're checking in. I found the front desk service to be absolutely lovely, and despite a few bumps on checking in, was delighted with the treatment I received. The room was clean and well appointed. Nice appliances beyond what you might expect. The room has a Keurig coffee maker, a fridge and microwave, an iron and ironing board, even a blow dryer! Though it may appear from the outside to be your typical motel, it is anything but. Good air conditioning and clean fresh bedding were well appreciated. There's a bar and grill right next door with good food, willing to make up carry out orders if you prefer to eat in your room. Overall, I recommend Rumorz, it's a perfect vacation spot in a very charming lake community.

Wow! This place is modern, newly-renovated, and immaculately clean. The hallway still has that…read more"newly-renovated" smell. The decor in our room is super cute, with adorable duvets, a gorgeous orange desk chair and mirror (I'd buy both for my home, tbh), and lots of sensible storage. There are outlets for USB and USB-C charging, ample attractive lighting, and you have the option to close the opaque window shade, a sheer shade, or both. You even get your choice of a soft or firm pillow. The bathroom and mini fridge are immaculately clean. I can't recommend this place highly enough. I almost wish we were here for longer than one night, as it really is so nice. It's refreshing not to be grossed out by a hotel. The woman at the desk was friendly and efficient! I would definitely stay here again if I were passing through. I'm so impressed that I forgot to wait until morning so I can comment on breakfast. I'll do that tomorrow. After a gloriously hot shower with moderate water pressure, we're at breakfast. There is a great array of options. I'm having a banana, Oikos yogurt, and an egg white omelet (a circle of egg white and peppers folded in half--genius). My mom is eating her weight in bacon, a banana nut muffin, and a biscuit with sausage gravy. There is sausage, as well as a cheese omelet and a pancake machine. Lots of fruit, cereal, yogurt, bread/bagels, etc. If you're on Mason City, it's impossible to imagine a better option than this Holiday Inn Express. Found the flaw: Fox News on the breakfast room tv. :(

Amazing staff, clean and impressive accommodations. Lovely breakfast. The best experience I've had…read morein a long time.

do not stay here. checked in, pulled back sheets and along the top of mattress by headboard bed bug…read moreresidue everywhere. went to check out and they would not help me. pathetic. do not ever stay here.

First time trying "Microtel", and I never will again…read more They put me on the first floor, by the lobby, over the Memorial Day weekend (noise galore) I've stayed with other chains that have these incredibly small rooms, but they have always had a gathering area in the lobby with pool tables, board games, etc., nothing like that here - you just get the room that a queen bed barely fits in, and 1 chair Everything about the hotel says this was built in the 90's, and other than an occasional paint job, nothing has been done. chucks of wall and paint missing - trying to adjust the shower head and the pipe had about a 1 inch move right/left and out of the wall Your free breakfast in the morning - if you have issues with carbs, don't bother even trying. bread, cereal, a waffle maker, and yogurt are your options I can't see coming back to this hotel under any circumstance

3 night stay during Ragbrai looking for a place to work with a relaxing view!…read more There are no breakfast options close and they don't offer any. There is a fridge, microwave and great coffee service in your room! Modern and nice showers and best of all a perfect patio just right lakeside. The bar and grill is literally out your door. The internet at times was week was the only minor observation

Very impressed with the clean and beautifully decorated room we stayed in on the first floor. The…read morebed was comfortable and we had such a beautiful view of the lake with a sliding door to the outdoor patio. I would love to stay here again especially in the summer time!!! The staff were also friendly at check in. 10/10!!

For the price, this place was just fine. The room was clean the parking lot seemed safe. I don't…read moreneed a lot of fussy extras to be happy with a hotel, but there were just a bunch of small things that cost this place one star... The pool area is nice, the the water was freezing! Obviously a way to save on utility costs, but on a trip with kids the hotel pool is a special part of the experience. This one was so so cold. The breakfast was there. That's about it. Even as free hotel breakfasts go, this left quite a bit to be desired. If you want someone's assistance at the front counter, you need to ding the bell and/or call on the phone that's there. Several times. In the end, one time the person was right next to where I was waiting in a small office. Isn't there a camera or something to see when someone's at the desk? Oh, this doesn't bother me one bit, but there's no elevator. Gotta heave your bags up the stairs.

This hotel was okay for an overnight stay. I wouldn't choose to stay here again. It was good for…read morewhat it is. The place definitely needs a remodel. The bathroom was small. The wifi worked well though. The staff was very friendly. I liked that they had candy bars for sale in the lobby. The morning staff was as friendly as the night staff.

Disappointing for a Hilton property. Room didn't have an alarm clock, the in-room coffee maker was…read morebroken and I told the desk clerk at 8am who assured me it would be replaced. Came back at 8pm and nothing had been done. Complained to the desk clerk (different person) who found me a new coffee maker. The TV remote was not working, because the remote sensor on the TV had fallen off the TV and down behind the TV -- I jury rigged it to work. Clearly no one was checking these things as they prepared the room. The room was supposed to be serviced every other day, but they missed my room, so had same towels and trash accumulating for 4 days. The elevators and hallway carpets went uncleaned (trash and dirt on the floors) for the entire time I was there. I'm complaining to Hilton and I won't be going back there.

There aren't a whole lot of hotel options in Mason City. (There isn't a whole lot of anything there…read moreactually, but that's another story) So when I learned I'd be traveling there, it was between the Intercontinental chain or the Hilton chain. I chose this Hampton Inn (Hilton property) because it was the newest. It ended up being a good choice. What I liked: The king suite was sufficiently spacious for what I needed. I had plenty of room to spread out and put all of my belongings. I really like the desk setup too. The bed was comfy. Bathroom in the king suite - Large bathroom (for a standard hotel) with larger than average closet space. I liked that the shower head was on one wall and the control knob was on the opposite wall. New hotel with modern feel. The staff was very courteous and nice. I got my requested room type and location. Good location. Within walking distance to several eateries (a few of them basically share the same parking lot) and a HyVee grocery store with a Starbucks inside is right across the street. This location has 4 or 5 dedicated Diamond member parking spots. What I didn't like/needs improvement: Cleanings- More attention to detail needed. I found one too many hairs from the desk to sheets to shower. And when I moved the mini ottomans (to clean them), I found a bunch of crumbs from the previous guest (I assume). Breakfast- Not a lot of options. Vegans had fruit (orange, apple, or banana) or oatmeal (the lady said she only uses water; no milk). There was cereal but they only offered cow milk. Parking- Every day, several employees were taking up the Diamond member parking spots. Regular spots were right there. (idk why this peeves me so lol) USB ports- the ones on the desk didn't work. (However, there are 2 more on the nightstand so it really wasn't a problem for me.) Kitchenette- I wish the suites would be upgraded to include a full-size fridge.

I've had pretty good luck with Super 8 franchises over the years, I'm usually just looking for a…read moreplace to hang my hat for a night and then move on. I do expect a few amenities, and usually Super 8 comes through for me at a reasonable price. This place is a disappointment. It's not a dump; I've stayed in worse places than this, it's clean and all that but I'm disappointed in Wyndham for keeping this place on their roster. To wit: The room is cramped. There is a desk, but the desk chair cannot be pulled out comfortably because it collides with the bed. The desk surface is higher than standard writing height and the hydraulic chair does not raise up enough to compensate. As a result, I'm typing at almost shoulder level. There is no convenient place to plug in the power cord for my laptop, unless you consider crawling on hands and knees, under the deck, to reach a power strip "convenient." There is a shortage of outlets, and task lighting is just a notch above darkness. There is an ironing board and an iron, a microwave, and a refrigerator that has no freezer compartment. (Which means my freezer packs will be useless tomorrow and I'll have to rely on the ice maker down the hall.) The room is equipped with one of those toy "I want to be a Kurig when I grow up" coffee makers, probably from the same people who brought you the Easy Bake Oven. (And the coffee is just as bad as you might think it would be.) Bath linens are old and dingy. I washed up last night with a wash rag that looks like a farmer used it last and it didn't get laundered. Oh, it was laundered, it's just tired. So were my other linens. The outside security door is not secure. Someone taped the panic bar into the open position so the door never latches. On top of that, the peep hole in my door is broken and plugged with tissue. I suppose if someone knocks on my door, I'll just crawl out the window. The bed was comfortable and I slept fine. The property is smoke-free, negating the complaint from three years ago. If you're desperate for a place to stay, you might pick this place. It's right off I-35 and it's clean, it just wouldn't be my first choice.

Stopped in because of the bad weather Traveling back to MN. They had the basica: soaps, shampoo,…read morefunctioning tv etc. for a quick night to stay very affordable and does the job.

I checked in at 4:30 pm on a Monday and was booked for two nights. It took a while to get checked…read morein, there was a line of people and one person working at the desk. I was assigned a room on the third floor and when I first walked in, everything looked in order. The room appeared to be clean, but once I pulled back the sheets, a used paper towel fell to the floor. After a closer inspection of the paper towel, I called the front desk to let them know what I found. The lady on the phone asked what I would like done and I told her I would like to have housekeeping change my sheets and she said they were gone for the day. I then asked if I could have a new room. She told me to come back to the desk for a new room card. Once downstairs she had my new room card ready for me and I was now on the second floor. Again, everything in the room looked in order. The room was clean and had a king-sized bed. It had a work area with a satellite TV. There was a refrigerator, coffee maker, and ice bucket in the room. In the closet there was an iron and ironing board. In the bathroom there was a bar of soap and makeup remover towelette on the vanity and in the shower there was shampoo, conditioner and body wash. The room was fine, it was a little tough to control the temperature in this room and all four pillows were down-filled and terrible to sleep on, they flattened out too much. Based on my stay here, I would pick a different hotel the next time I'm in the area.

Great service and housekeepers very friendly I would most definitely stay again if in area..our…read moreroom was clean and bathrooms I was impressed how clean they was was compared to other hotel in I've stayed at in the past.