Everyone at the front desk was helpful and nice. I called the Dr. to see how…read moreCupcake was doing, which I was instructed to do after surgery. The Dr. explained that 15 teeth were abstracted and that she would be doing much better in future because I had no idea anything was wrong; she was only going for a cleaning, but good thing this was done so that we found the bad teeth and now she will feel fantastic. I have been going to this vet. for about 12 years, I have an older dog 12 years, and two young dogs that just turned 4. good service and good Drs. Carol B.

The service you receive here is directly dependent on the vet you get…read more I know by this time, I probably sound like the Goldilocks of veterinarians in Hartford County, but with three animals one who will be 15 this year a pet parent has to be picky. Unfortunately, this veterinary clinic like many other others, doesn't offer any type of wellness plans to help with payments like perhaps a senior plan for not only senior owners, but maybe senior pets would be helpful. Another thing that would be helpful is if you're going to prescribe a medication that has to be compounded that you're able to to give resources on the spot to the owner, not just let the owner go off trying to find a compounding pharmacy. Going through chewy is quite difficult because of the Veterinary clinic will not confirm with Chewy over the phone, you have to send the original written prescription to chewy. Can you imagine in this day and age not taking phone calls or texts or emails or something instead of using the USPS, what a ridiculous practice. My poor senior dog needs this medication and is coughing constantly, and this is what this veterinarian gave me? Nothing to help temporarily, but of course wanting to do all kinds of tests after stating "his heart murmur is at a grade3 now, no longer a one". I literally paid what I would pay for myself a Patient First, with x-rays labs and a work up. My daughter recently talked to somebody in Prague, whose cat had open heart surgery for $100, so as you can say healthcare is not only getting bad for us. We're not gonna be able to afford it for our animals either especially with clinics like this one that tend to prey on people, or at least that's how you feel as a senior. Never mind, trying to recoup your money for your overly done, newly decorated office, why not come up with some economic health plans for people in their pets that makes things more affordable that to me would be much more helpful.. especially knowing that you're the one that helped her renovate the office!!!! I'm praying my little buddy can hold out until I get the medication to see if that works but I, again, will be seeking another veterinarian office. But fear not, Harford County is loaded with them!

Words cannot convey the appreciation I have for these wonderful people. They make an absolutely…read morehorrible situation that none of us want to be in more bearable. I will forever be grateful for the kindness and compassion I've always received.

We used Loyal Pet Crematorium during an incredibly painful time. My fiancé handled most of the…read morecommunication initially because I was inconsolable after losing my pet. The obituary they published was pieced together from details he provided, but it read very juvenile and choppy, and didn't reflect the dignity or depth of what she meant to us. I ultimately had to step in and write a more elegant, flowing obituary myself and ask that it be used instead. Unknowingly, they misspelled my son's name on both the obituary and the Christmas card they sent that year. While the card itself was likely meant as a kind gesture, I didn't need to be reminded of my grief that way. A simple, accurate acknowledgment on their website would have been more appropriate. The urn my son chose was perfect and truly appreciated. However, I was uncomfortable that they cut her fur to give to us prior to cremation. While their heart was in the right place, it wasn't something we wanted or were emotionally prepared for. This is deeply sensitive work that requires exceptional attention to detail and emotional awareness. While there were thoughtful elements, the overall experience fell short at a time when care, precision, and understanding mattered most.