would give this daycare 0 stars if I could…read more
I pay a lot of money out of my own pocket for my child to attend this daycare. As a single mother, I work hard to provide quality care because I expect my child to be safe, cared for, and treated properly.
One of the biggest concerns I had was that my child was not fed according to the feeding schedule that I personally provided and that the daycare agreed to follow. During enrollment, they made a huge deal about labeling every bottle and following my child's feeding schedule. However, after dropping my child off at 7:15 a.m., he was not fed until approximately 11:36 a.m.--more than 4 hours later. My child currently has difficulty eating solid foods and relies on formula, which I fully explained before enrolling him. Jay acknowledged this and agreed that the daycare would work with my child's feeding needs.
When I went to ask why my child had not been fed according to the agreed-upon schedule, instead of addressing my concern, the director, Jenna, immediately asked me, "Why are you here if you feel like your kid is unsafe here?" And said AFTER 20 years of directing she never seen this problem before, supposedly she's a mother self if she cared so much for kids she would be talking back with her remarks and her attitude she will be handling her issues, WHICH I found that response extremely unprofessional. Rather than answering my question or helping me understand what happened, she was quick with remarks, talked over me, and became defensive can't get two sentences out to My concern was simply to understand why my child had gone over four hours without being fed, but I still never received a clear answer.
To make matters worse, after I raised this concern, Jenna informed me that my child would no longer be allowed to attend the daycare. From my perspective, it felt like my child was being removed because I questioned their care and expected accountability, rather than because my concerns were addressed.
My child also became very sick while attending this daycare, which only added to my concerns about the cleanliness of the facility. From what I personally observed, the school did not appear to be cleaned or sanitized the way I expected for a childcare center.
After my experience, I went back and read other reviews, and I realized that many parents had raised similar concerns. Looking back, I wish I had read them before enrolling my child.
To the owner, Jay: before responding to this review, please focus on addressing parents' concerns instead of protecting the daycare's reputation. Parents trust you with the most important people in their lives--their children. When concerns are raised, they deserve honest answers and accountability.
Based on my experience, I cannot recommend this daycare to any parent. ( I WILL MAKE SURE THIS PLACE GET A 2.1 RATING ON ALL PLATFORMS AND KATY RATING AS WELL ) DONT LET THAT ( SO CALL OWNER JAY ) CONVINCE YOU TO LET YOUR CHILD ATTEND THIS DAYCARE !!