Joe got me a reasonable quote quickly. Came on a Saturday. That was appreciated since this job was…read morebecoming in blocker in the overall project. Joe installed a long gas line to supply a grill and a sunroom's gas fireplace. There were no issues and the work is complete.

Great communication skills, made an appointment in a timely manner, and accomplish the task he was…read morehired to do at the price he quoted.

Gary has been my plumber for about 8 years. He did my sump pump, water tank, fixed some pipes, my…read morebathroom reno, and my basement reno. I have dealt with many contractors for various things and I have been ghosted, over charged, I've had valves left open, I've had pipes not purged, I've had wrong parts replaced, I've had people just not show up for weeks where I have to chase them. when I was single and my daughter was 2, I even had someone tell me that if I didn't shovel a walkway for them, then they weren't coming. Mind you to fix a problem that they left behind. I never not one time had a negative experience with Reaction or Gary personally. He is efficient, he is always safe, his pricing is fair, he is responsive, communicative and he is patient. I will always call him first from now on, since he just replaced our boiler right before winter hit in less than 2 days. Call them!

Great service. Water heater finally went. These guys came quickly, gave me…read moremy options with beyond fair pricing, and replaced same day. No BS!

I would definitely stay clear from this place. Just needed a new valve for my washing machine water…read moreline was told they come in a two pack should be about $200 the tech asked to use my bathroom and was in there forever then came out to do the 5 min job and stated was $360 after the bathroom incident decided to not use them for another issue and asked the tech how much the valve change would be and was quoted $125.00 which is a huge difference with the price we paid.

in the AM they promised to be here between 1-5pm. They called at 3PM and said they were not…read morecoming. I was told this is common practice, take your call but don't really have time. just wasting my day

Gardner and team did a great job replacing a water heater for us on short notice. Was able to get…read moreus hot water again on one days notice. They also replaced a shower faucet at the same time. Can't say enough good things about Johnson Plumbing. Quoted price was below the 3 others and job was done in about 3 hours. Super happy.

About 8 months ago I had another company come and replace a ring on a toilet, because I thought it…read morewas causing a stain on the ceiling beneath it. They had to come back because they didn't put the back piece of the toilet on correctly, it was rocking.They had to come back a third time because now there was a constant smell. They caulked around the toilet. For the next 7 months the smell would come back, sometimes a little, sometimes unbearable. BUT then I started getting little sewer flies. I was not calling them. I found Gardner Johnson on Yelp. It was a blessing. He listened. He looked. He fixed. The previous company had not set the ring correctly, and there was sewage literally sitting under my toilet. Anything you need plumbing wise, you would be wise to pick Johnson Plumbing. He also sent his assistant to help with another issue with my septic system. The assistant saved me at least a thousand dollars from a previous professional telling me what I needed to do. He showed me pictures proving it did not need to be done. They both were so professional, so great and they guarantee their work. But I am sure you will never .ever . have them come back for the same reason.

Had them install a new well pump in Aug of 2018, Pump failed this weekend 11/13/2023. Called…read moreanother company who specializes in wells, they pulled the pump it was manufactured in 1979. No warranty the owner swore at me on the phone and hung up on me. Now I am replacing the pump wiring, the pump itself at a cost of $3500. I was charged $ for the work that was obviously not what I paid for.

Our experience with this company was not very positive they charged $150 for a 10 minute walk…read morethrough and did not provide an estimate for their proposed work to be done was very shocked when I got a bill for over $900. They worked for 3 hours changing out some valves, installed toilet which ended up leaking and we the homeowners needed to purchase a new toilet and we installed ourselves. in the end they asked me to void my check which I made out to the company and make it out in their name so they didn't have to claim taxes. couldn't believe they asked me to do this. I declined. Would not recommend this company

Fire your customer service department they wasted my time and they then told me that they would not…read morebe able to help me after I called them back once I had an appointment See below

They make techs push additional services, club membership while being the most expensive plumbing &…read moreheating company I've ever used. They're no longer a small local business but a big corporation that services their needs first. The straw that broke the camels back is when the tech put old, dirty filters in the furnace. He saw a box that had ones I had replaced in it and assumed they were new and installed them. He couldn't see they were dirty!

Prompt friendly workers. Explained plan clearly, cleaned up after themselves and performed work…read morequickly.

This review is from quote to finished and completed work on mini-split heat pump (HVAC). Overall…read morewas great and would recommend! Quoting process was very thorough, and we went over almost all options possible. Pricing was not the cheapest but also not the most expensive based on a few quotes that we got. So from my experience you get great value for the service. Scheduling is mostly where my experience was missing that 5th star. Change in scheduling happened about 3 times and so you'll have to be a little flexible because during material and labor shortages due to covid, I'm assuming this where the challenges are. Installation was mostly all clean and went smoothly without any unforeseen issues. This was in about 4 parts: inside unit and compressor one day, outside and inside and basement lines one day, electrician assessment quick look one day, then actual electrician and final turning switch on. There was a very minor issue that we ran into a couple of weeks later but they were able to resolve it within 24 hours at no extra cost. (Covered under warranty)

Great guy. Came same day and didn't ask for a hefty fee just to stop by like other plumbers do…read more Would recommend him as the Merrimack plumber.

Very reliable, dependable, workers! Great price for a very LARGE job I had done!! Couldn't be…read morehappier!!