I am definitely pleased with Norma's excellent customer service skills. I was trying to get some information about my diagnosis & when I called I was directed to the manager and he said I had to go in to sign some paper work but when I went in Norma was very helpful and it turned out I didn't need to sign a form. I am thankful for the office and for always being treated with respect by my providers. Sometimes the phones can be a hassle but it all works out. read more

On April 28, 2026, at 9:00 AM, my daughter had an appointment with Deedra Wells, which normally takes an hour. However, on this day, my daughter was with Deedra for over an hour. This should have been the first clue that Psychologist Wells was up to no good. I was sitting in my car when I received a text from Cal State San Bernardino because all enrollments are linked to my cell number. As a family, we decided my daughter would do best at Cal Poly Pomona because Dr. Valamanesh, her new primary care doctor, is located there. Additionally, two close lifelong family friends live in the same city. Psychologist Deedra Wells created a San Bernardino MyCoyote account and called the university to enroll my daughter. When Deedra came to my car, she "informed me" of what she had done and was rude in her delivery. A couple of days later, I spoke to the regional manager and stated that I did not authorize Deedra to log in, much less create a university account for my daughter. Based on the severity of this situation, I will be contacting my daughter's medical insurance, San Bernardino University, and the California Board of Psychology. It is neither her duty nor the duty of High Desert Psychological to create or log in to students' university portals. This should have never happened and should not be tolerated. Update: Today, May 11, 2026 my daughter went to San Bernardino University and she was told she is not eligible for none of Cal State San Bernardino scholarships from the university because the deadline has passed. Also, it will cost her $12,000 to live on campus. Deedra withheld all this information from my daughter. At Cal Poly Pomona nearly every cost is covered based on receiving several Cal Poly Pomona Scholarship. Also, Cal State Bernardino verified information is attached to my daughter's account. At no time, I gave High Dessert consent to my FASFA information (financial information and my personal information). read more

First off, they play some unnerving music while you wait on hold. It's enough to give a person a fit of anxiety, if you don't have it already. It's really "jumpy" and it makes me sick. I can't turn it down, or I won't hear when they finally answer. I went through hoops, answering questions, filling out forms, etc., then waited for an appointment which I never got. So, I called about an appointment date, and they said they don't have any appointments available. All that for nothing. They could have told me that before I went to all that trouble. read more

I finally decided to write a review based on how my experiences has been with this office. I've visited multiple locations since first signing up in 2020, and this whole experience has ranged from uncomfortable to 'okay'. First, the good things: The offices are nice, clean, and accessible. I've had good experiences with the front desk both on the phone and in-person, minus your run-of-the-mill mix-ups and such. My first talk therapist (circa 2021) helped me dive deeply into my feelings, and she made me feel safe to open up in ways that I normally don't. I felt like I had a good experience given the circumstances. I don't believe she practices with this company anymore, so whatever good she brought is gone. Now the rest: Fast forward to 2023 and I called to sign up for new more therapy, but they told me that there wasn't anything available soon. I was told to expect a call when slots were available. Okay, simple enough. Months go by. No calls, no e-mails, no follow up of any kind. I just assumed the waitlist was really long, and my past experience with that first therapist gave me lot's of reason to keep holding out. Fast forward and it's 2025. I decided that therapy really would be good for my mental health, so I call again, hoping to find out that I'm at least near the top of the waitlist. Instead, they tell me that I'm not *on* a waitlist. "Oh? You called before? Yeah I don't have you here... soo... We just updated to a new system so you probably fell through the cracks..." (Paraphrasing, but that was the gist of it.) I'm a little bothered by being ignored after I called over a year before, but mistakes happen and I chose not to follow up for all that time as well. But now I've finally gotten a new appointment for the last few months of the year and just in time for the holiday season. Unfortunately it's mostly over Zoom because I couldn't keep driving to the Rancho office and the Victorville office had no slots for in-person. Sad, but there's some convenience in that. The therapist was quite a piece of work. Through our half dozen or so sessions she made me feel ignored, gaslighted, and like I was wasting my time. At one point I asked if I could record her using Zoom's features so I could better remember what she was trying to get me to do, but she refused and seemed agitated that I even asked. For context, I wanted to speak with her about personal trauma and she kept pivoting to motivational techniques. She didn't want to talk about anything I wanted to talk about. In fact she didn't seem to want to talk about anything at all. A few times I would pause and try to get her to bring up an important topic but every conversation seemed like we were just meeting for lunch to talk about the weather. This therapist never once addressed the issues I brought up to her, she never once validated my feelings, and at least once she suggested that I was just in my head about being abused in the past. It was nauseating speaking to this person, and I genuinely think she is a danger to her patients and should not be allowed to continue working in this field. So I finally cut the rest of our sessions and took a break. That brings us to where we are now. Around February I called again to try and see if I could meet with a new talk therapist, and luckily they managed to find someone who had openings in March (the month I'm writing this!). As you might guess, that didn't go over so well either. Everything was scheduled, confirmed, all the paperwork filled out on-time. What went wrong? I have no idea. That's what finally broke this camel's back. That's why I decided to leave such a bad review. The day of the appointment I joined the Zoom meeting 10 minutes early as I usually do, put on a video and waited for the therapist. 15 minutes go by. 25 minutes. No worries, life happens. 35 minutes of waiting and... I'm removed from the Zoom call by the host, after sitting there with a "Waiting for host to start the meeting" message. Okay, that was weird. So I re-join and call the office. The front desk answers and says that she's not sure what's going on but she'll let the therapist know I'm ready and call me back. I logged into the patient portal and see that I've been marked as a "No show". It's been more than a week since that day and I'm still marked as "No show" and no one has called to explain what happened or to reschedule. So that's where I'm at now. The unprofessionalism of this place is astounding. I cannot imagine treating someone like this and being allowed to get away with it, but I guess that's just what this business is like from top to bottom. Now I've decided to write this review in the hopes that this place loses business and other people seeking behavioral health support look elsewhere; this place is not worth your time. They are either incompetent, overworked, understaffed, or a bit of everything. If you've read to the end of this, thank you. read more

High Desert Psychological - Sand St office, motivational wall decor - Counseling & Mental Health Near Me - Rancho Cucamonga, California

This place is odd. The first thing I want to say is if you charge people 50$ for being late, making me wait 57 minutes past my appointment time should get me 50$ off. I was sitting in the waiting room for 57 minutes while the receptionist called people to say they are being charged for being late. My time isn't any less valuable than yours. Dr.Mitchel is kind but he often dismisses female experiences and trauma. He recommended coming off of Zoloft and onto lexapro which has been great for me. He is definitely smart but not compassionate. He was taking me off the Zoloft far too fast (50mg every 2 weeks) and it was causing severe withdrawals. Mental breakdowns, suicidal ideation, panic attacks, headaches and nausea but he kept lowering the dose. Like I said. He made the right call but his lack of compassion shows in his methods. I get why the reviews are so mixed though. I think if you've never had a Phycaitrist he is a wonderful option. He will get you diagnosed right and on the right medication for your needs. But if you have been seeing another Phycaitrist and are thinking of transferring, don't. He will not listen to your needs or your comfort. The man doesn't understand the concept of withdrawals and will not listen to your concerns. read more

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I can't say enough good things about Dr. Graham Mitchell. He truly listens and makes me feel heard without ever making me feel rushed or pressured. He always takes my thoughts and preferences seriously when it comes to my treatment. His calm, encouraging approach has helped me get through some of the hardest moments, and I'm genuinely grateful for the care he shows at every visit. I've never felt judged--only supported. The front desk staff is also very kind and welcoming. read more

I absolutely have not one negative thought about this place . Staff always very nice and helpful. Dr Graham Mitchell well I have to say he is the best Dr. I have had the pleasure of him working with me . He is very patient, kind, caring, understanding and works hard to help me as a patient . I Love the fact that he is real and raw and doesn't put on a fake physician face and demeanor . Very down to earth and I feel he truly cares about his patients which is a rare find these days . If anyone should know about caring physicians it's me with all the physicians I come in contact with due to all my illnesses if I could rate Dr. Mitchell beyond a 10 I certainly would Great Job Dr. Mitchell and thank you for being so patient with me . W.N.King read more

Starting high desert I had so many doubts and so many bad experiences with psychologists that I felt completely unheard. I was on medication that I truly felt wasn't changing a single thing. I was down to 1 last psychologist here and I completely felt like If this one can't help me no one else can. That last psychiatrist was Dr. Mitchell. He listened to every single word I said and gave me so much helpful feedback and changed my meditation. Plus that guy is funny as hell! And to the person that said "he curses , so unprofessional " I'd rather take a doctor that curses and listens to what I have to say and how I feel then a doctor that cuts you off mid sentence and wants to shove pills in your face. Plus , don't act like you guys don't curse at home or just in your daily life. His "unprofessional behavior " is what helped me during that time and now. I highly recommend Dr. Mitchell! read more

An incredible team of experts who are there to help out others. A friendly front desk who makes setting up and giving you reminders for your next appointment as well. The actual doctor and therapist are expert in their field and have many different approaches to dealing and getting you through your situation. read more

A True Blessing in Our Lives - Thank You, Dr. Mitchell! Dr. Graham Mitchell has been nothing short of a godsend for our family. He has been working with my 19-year-old niece, and the progress she has made under his care has been nothing less than remarkable. From the very first appointment, we could tell he was special. Dr. Mitchell is not only a skilled and knowledgeable psychiatrist, but he is also deeply compassionate, incredibly kind, and genuinely invested in the well-being of his patients. You can tell he truly loves what he does -- and more importantly, he truly loves and believes in the people he helps. He listens without judgment, speaks with kindness, and creates a space where my niece feels safe, supported, and understood. Seeing her regain her confidence, stability, and sense of hope has been one of the most beautiful things we've witnessed -- and it's all thanks to the care and dedication of Dr. Mitchell. Because of the progress she's made, my niece is now stable enough to begin college courses, and she's excited to pursue a degree in business -- something that felt impossible not long ago. If you're looking for a psychiatrist who will not only guide you with professional excellence but also treat you (or your loved one) with heart, humanity, and sincere care -- Dr. Graham Mitchell is the one. We are forever grateful. read more

I came here after my long-term psychiatrist retired. I landed with a couple NP's until finally, Dr. Graham Mitchell. I was on 13 medications and a mental wreck when I first walked in. Dr. Mitchell changed my life. He has an astounding understanding of medications and disorders along with experience from his practice. I was assessed and we went through a treatment plan he tailored, and he gave me multiple explanations to every decision he wanted to execute for my mental health. This man safely got me off highly addictive and dangerous meds I should have never been on in the first place. He worked with me until I found the perfect medications that actually worked well for my body. I am now a functioning adult again, I'm not living at my parents anymore, I started working, in a healthy relationship for the first time, a devoted mother, no longer a shut in, I no longer crave drugs. I'm happy for the first time in over 10 years. Please book with him and TRUST him. He listens and actually works WITH you, he makes you an equal part in decision making. I moved out of state and it's been a nightmare finding someone, but thanks to him and what he taught me, I'm handling it well and figuring it out. I will forever be grateful. Front office staff was always great. (Dr. Mitchell is not a lovey dovey-hold your hand- protect your feelings- therapist. He's going to tell you what he knows without sugar coating anything. He is unemotional and has a dry sense of humor. He is pretty cut and dry. He's not going to coddle you nor greet you at the door with a warm smile and a hug with words of affection. Despite all this, the man cares and knows what he's doing. I came to enjoy his sarcasm and appreciated having a doctor that got me such positive results beyond anything I could have imagined for myself.) read more

Dr Mitchell has litterally changed my life. I went here with really bad panick attacks and on multiple Medicines that were not working and since I've been seeing him I'm doing so much better. Before coming here i felt so unheard and He actually listens and wants to help. I'm so thankful i found this place read more

Email sent 5/6/25 no response from front office or anyone from High Desert Psych. What caused the urgency of writing this was by first impression of GRAHAM MITCHELL. FIRST meet and greet with Graham Mitchell I was greeted with a DISMISSIVE demeanor. Then my initial take of how DEHUMANIZED he is was how he disregarded my mom when she clearly showed signs of distress bc of a headache. He did not offer water or show any concern. It was as though she wasn't physically there. Of course I went to the front desk to get my mom water. Graham Mitchell shows lack of understanding of underlying issues, of compassion, active listening and EFFECTIVE communication. I understand he's NOT A THERAPIST and he couldn't express that enough. He blatantly did not care. I fear for my mom's wellbeing under Graham Mitchell's care. He showed how UNCOMPASSIONATE and CALLOUS he is by his response regarding the toxic environment stating "It doesn't matter and that the prescription drugs should stabilize the behavior". Thats concerning to me and for that matter, if was directed to any loved ones. I'm seeking help with managing psychosis - not to DRUG UP my mom to live out the rest of her life incapacitated and miserable. I do not want to assume but, I believe malpractice is present within HDPS regarding MEDICATION MANAGEMENT.  GRAHAM MITCHELL was not aware and perused prescribing medication without any REASONABLE KNOWLEDGE or DOUBTS of other medications prescribed/used at the same time he prescribed the medication. Graham Mitchell's poor communication and prideful demeanor of unreasonable knowledge of other medications went to - increase in dose bc of "lack of results". After he was just made aware about taking the other medications he went on saying, with a scoff, "Use either or; not both". Again, DISREGARDED any concerns and had no sense of urgency regarding my mom. read more

Waited three weeks for an appointment at the Victorville office only to find out that practitioner couldn't treat me and waited another three weeks for a different practitioner who wanted to run unnecessary test. I would give no stars. read more

Self care is ESSENTIAL and this office makes it a pleasant experience. The type and quality of care from the office staff and counselors is A-1! read more

High Desert Psychological - Self Care is NECESSARY! - Counseling & Mental Health Near Me - Rancho Cucamonga, California

Diedra wells is amazing at what she does. She is knowledable on addiction, trauma and anxiety.

Dr Mitchell Graham is the WORST pysch I have met. I regret coming to him, It was spur of the moment too. Below is how my care went with him. "I came seeking help due to my PPD, PTSD, trauma, depression and anxiety. I was with Janice Richardson back in later 2022 after i had my son. I love/d her! So I wanted to come back. Due to a delay with my originally scheduled appointment with Janice Richardson, I was seen by Dr. Graham instead. Upon our initial interaction, I felt a lack of warmth and professionalism. When Dr. Graham called my name, there was no greeting, which felt quite unwelcoming. I made an effort to initiate a polite conversation, but the overall tone of the appointment remained distant and impersonal. During the appointment, I discussed my concerns about possibly having bipolar disorder and mentioned my current prescription for Abilify. (During a med management session first time they hear a little of your back story and traumas or so i thought.) Dr. Graham's response, in my opinion, was harsh and dismissive. He questioned my concerns about being bipolar in a manner that felt belittling, making comments such as, "What makes you think that? Do you stay up all the time? Bipolar people think they're a superhero or a main character. Do you think you're Jesus or something?" He really made me feel stupid and belittled, if I were to feel that way I couldn't confide in him anyway now that I felt betrayed by someone you were suppose to trust with these feelings! To which I told him there is more than one type of bipolar as he should have known that since he's a doctor.. That's such a negative stereotype. I found these remarks both inappropriate and insensitive, especially in a mental health setting. I believe that, as a healthcare professional, a level of compassion and empathy should be expected, particularly when discussing sensitive matters. When I expressed my feelings about his approach, Dr. Graham responded that compassion is unnecessary in his role because he is in psychiatry, not therapy or counseling. This further deepened my discomfort with the interaction." read more

High Desert Psychological - Counseling & Mental Health Near Me - Rancho Cucamonga, California

Dr. Mitchell traumatized me and charged me $450 for it. I have PTSD related to being a victim of police brutality. When I disclosed this, he told me he'd worked in a jail for 12 years and never seen police mistreat someone. If you know anything about jails or have watched the news in the last 30 years, you know that can't possibly be true. I repeatedly shared my experience only to have it minimized or outright denied each time. I explained I don't feel safe calling the police in a crisis, and he repeatedly told me to call the people who've assaulted me. He actively discouraged me from calling a crisis hotline and suggested that calling 911 on myself is the "safest" option. I shared news stories of people being harmed by the police during mental health emergencies, and he dismissed it. I disclosed early in the appointment that the times I've been in crisis have largely been related to abuse and gaslighting from people in authority positions. That didn't stop him from repeatedly doing just that. When I mentioned that the type of treatment I received from him is exactly the type of stuff that causes me to have a crisis, he threatened to call the police. I've been crying for several days since the appointment, and I can't stop thinking about it or having nightmares. I had to schedule an emergency appointment with my therapist just to process what I experienced from Dr. Mitchell. The office staff also refused to issue a refund for the $450 I was forced to pay out-of-pocket for this appointment. An apology costs nothing, but they couldn't even give that. I never write reviews, but my experience here was so terrible that I had to. This office is hands-down the worst I've ever been to, and Dr. Mitchell is almost completely devoid of empathy. Seeking help shouldn't result in additional trauma. I specifically scheduled with Dr. Mitchell because he represents himself online as someone who cares about clients' autonomy and highly values their input. This is blatant false advertising. Your input means nothing to him if it doesn't fit into his comfortable narrative of how the world works. Stay far away. read more

These "positive" reviews must be rigged. This is place is foul, disgusting, so disorganized and only care about what's in the best interest of this horrible business. The staff are extremely rude, disrespectful and incompetent to say the least. The "therapy" is a joke as well. Waste of time and all blah blah blah. All these people care and is getting paid. So, they don't care if the "therapy" works for you or not. They'll keep dragging your "treatment" and pretend what they do will improve your life/mental health. It WON'T the management are ALL also terribl, poor communication, poorly ran and tolerate misconduct from their staff. I wouldn't recommend this dump to my worst enemy. The "service" is 2 thumbs down. Their medical misconduct should be reported to the proper government agencies. These types of businesses, are all in it for easy profit knowing their techniques are general unseccessful. Sudo-science. I strongly suggest you seek elsewhere. I wrote this review as factual and calling it for what it is. read more

Terrible service. Dr. Micheal is a master of madness who condescends when you open yourself up and are vulnerable. Makes you wait for your appointments. And is generally just a bad doctor who abuses his position of authority and oower . Bad quality of care. read more

everyone's top-notch, the staff is friendly and helpful they have so many resources and are willing to call and help in anyway they can, Erica has been my therapist for the past 6 months she has helped me let go of some traumatic experiences that have caused me anxiety and depression me for years she's been a real Blessing . Thank you, High Desert Psychiatric for being there for me Brian M. read more

Unprofessional, they will talk shit about you in front of the other clients. When I came in for my first appointment I heard one of the NPs and the front office ladies taking about another client and now he was selling medication that was given to him. Then office ladies are nice and they will offer you coffee and cookies but is that worth them violating horn HIPPA rights ? They will treat you like a lab rat and give you several different medications and then after a few appointments they will say oh there is an option to do genetic testing to see what medication works best for you. It's all just a way to make money rather than treating you as a whole. Make sure you are advocating for yourself. read more

Ok this place is by far the best nice therapists the lady's ask you if you want water pop corn cookie the office is decorated nice the little tree is cute read more

I have been seeing Dr. Mitchell for several months now. After seeing a dozen psychiatrist with little to no help. I came across High Desert Psychiatry. Dr. Mitchell is the most knowledgeable Psychiatrist I have ever met. He helped me safely titrate my medications down with continuous monitoring. The office staff is very friendly and welcoming. I would recommend Dr. Mitchell to any of my friends or family . read more

I've been coming here for a few months now and I can't begin to thank the staff and my therapist Dulce and psychologist Dr. Mitchell. They both have been nothing but incredible to my mental health and listened and never judged and made me feel safe enough to open up . They saved my life . I know therapy isn't for everyone and not everyone gets the same experience as I and I hope they find that but I'm more than thrilled to say I'm getting better everyday thanks to this amazing place and team . read more

Let's start off with the office decor and ambiance. This place is second to none!!! The front office staff office offers, ice water, coffee, cookies, and popcorn. The providers are great, nice, humble and so helpful. They really are good psychological services. This is Hard to come by. I have IEHP/ medicaid and the level of quality I get from these providers is great. The psych NPs and therapists are great! Shemika, Pricilla, Gloria, Norma, Lisa and Cynthia are some of the best people to come into contact with. Curretly they are helping get over a recent death in my family and everything is starting to feel better. read more

I give zero stars. I, was not offered ice water or coffee, nor where my children. I will not be using the service ever again Stephanie Klempe Riverside location. I urge parents not to use this therapist, if they want to avoid problems with the county her judgment of character to decipher and do thorough proper investigation of the truth, she has created irreparable damage and trauma to many families of her false allegations. read more