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    High Desert Hauling

    5.0 (1 review)
    Open • Open 24 hours
    Updated 3 weeks ago

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    Excellent

    Services - High Desert Hauling

    Property cleanout

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    14 days ago

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    Brad A.

    Thanks Dustin. Was a pleasure working for you.

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    College HUNKS Hauling Junk & Moving - Bend

    College HUNKS Hauling Junk & Moving - Bend

    (87 reviews)

    Great job. All my stuff was moved out in a quick easy manner. Very polite and professional…read more Reasonably priced. Would use them against n if needed.

    What follows pertains to the Bend College Hunks franchise. It is hopefully not typical of all…read morebranches. Having had a reasonably positive experience with junk removal (one time), I accepted an estimate from College Hunks to move my possessions from Bend to Corvallis, OR. Prior to the move I had already boxed 90% of all household items and pre-moved fragile and expensive items. For the most part only clothing items and furniture needed move prep. Since I was simultaneously loading and (later) unloading miscellaneous items into a rental cargo van, I was not able to oversee the movers full time. I was also not able to inspect every item prior to their departure at the destination. It was only some hours later when I started rearranging items to make space that I discovered a floor lamp had been damaged. This lamp is metal and cantilevered and requires a heavy base weight for stability. Almost the entire weight (a type of mortar with a plastic bottom facia) was missing (see image). A few bits of plastic littered the floor under the lamp. This amount of damage debris could not reasonably have gone unnoticed whether it happened during loading, in transit, or while unpacking. The lamp was unstable even with the cantilever arm folded against its support. There was no mention of this damage by the move crew or the foreman. I see this as dishonest. I gave the movers a tip before their departure. Big mistake. I suggest you unpack and inspect your belongings before making any judgements on tipping. You can always provide one later. I promptly contacted College Hunks to notify them of the damage (I had opted for the more expensive "replacement" insurance). The process was not easy. Calls were seldom picked up or returned and most communication was via email. Eventually, I provided several images to support my damage claim. When there was no follow up I tried calling again and at some point reached Morgan Parker (the owner?). She was unaware any images had been sent so I emailed the images again, this time directly to her. More delays until I was informed that "a check will be sent." What? Several days later a check arrived via USPS with no cover letter explaining the amount, just a blank sheet of paper. In one exchange I had said where the lamp was originally purchased. There is no evidence this store was ever contacted. There were no discussions of the lamp's value or my cost to replace it. How the check amount was arrived at remains a mystery. I have heard nothing from College Hunks since receiving the check. When shopping for a replacement (in function) from the original store, even the lowest cost lamps were more than the check amount. Since receiving the check no calls have been picked up and there has been no response to messages. In desperation I reached out to College Hunks customer service. My inquiry was handled by several separate individuals with no end result. I was informed that each branch is a franchise and managed locally. I was told they would "reach out" to the Bend office, but it's been eight days and still no response. "Certified professionals?" Is it professional to conceal damage? Is it professional to stonewall damage resolution? That's doubtful. Disappointed? Yes. One would think College Hunks would exercise more influence over their franchises if only to protect their brand name. Look carefully at the four star rating. Over twenty percent of the reviews on this site are one star (18 out of 86). Make that 19 out of 86! Caveat emptor.

    High Desert Hauling - junkremovalandhauling - Updated October 2026

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