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    High Country Realty

    3.0 (1 review)
    Open • Open 24 hours
    Updated 3 months ago

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    9 years ago

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    Home Key Property Management

    Home Key Property Management

    (3 reviews)

    Since I don't see many reviews here on this company, thought I'd show a little love. I currently…read morerent with these guys, and I gotta say; I like how they do business. Very attentive, timely, and good company to rent from in St. George.

    Genuinely one of the worst experiences I've had with a property management company. The…read morecommunication was consistently poor, and I never felt like they genuinely cared about helping their renters or making the move-out process as smooth as possible. We broke our lease, and the property listing on their website was not being updated to reflect that the property would be available sooner. When I called to ask about it, I was told, "We have over 300 properties that we manage, so some things slip through the cracks." While I understand that managing a large number of properties is a lot of work, that shouldn't come at the expense of basic communication and service to the people actually renting from you. The leasing process was also unnecessarily difficult. Everyone living in the property had their own name on the lease and had to qualify separately, yet getting our deposit checks handled separately at move-out became another hassle. The final interaction was especially frustrating. I received a message saying that because we did not pick up our deposit checks on the first, they had already been mailed. We were never given any notice that the checks would only be held for one day before being mailed. Had we known that, we obviously would have planned accordingly. In fact, I was literally in my car and on my way to the Home Key office when I received the message, and I live about 45 minutes away. I had been unable to pick them up the day before due to personal circumstances. Overall, the biggest issue was the lack of communication. There were multiple situations where a simple heads-up or a little more consideration could have made the process significantly easier. Instead, I consistently felt like I had to figure things out myself, and that the convenience of the management company came before the experience of their renters. I would not recommend this property management company based on my experience.

    High Country Realty - realestatesvcs - Updated October 2026

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