I heard of Kindercare about 10 years ago when my niece attended, so I knew when it was time to look for childcare, I would look into the Kindercare centers in my area. After looking at multiple centers, I decided on Higgins Ranch. From the moment we walked in the door, they have been nothing but welcoming, professional, and caring to my family. Higgins Ranch Kindercare has been wonderful since we've been attending over the last couple months. My son's teachers are loving and caring and the center just feels welcoming. The Director and Assistant Director welcomed our family with open arms and we just feel at home and safe leaving our son each day. Thank you Higgins Ranch Kindercare! read more

The teachers here are wonderful. The previous director was also smart, young, professional, and very polite. My daughter had a wonderful experience here starting in 2025, and the only reason we left was because we moved to another part of town. Before that, my daughter attended KinderCare in Irvine for three years, so our family has been with KinderCare for more than four years in total. Unfortunately, my experience with the new director was completely different. Before the new school semester started, our after-school program was closed for that week, and I needed childcare for only two days. I could have worked from home, but since my daughter was already familiar with this KinderCare, I decided to call and ask if she could attend for those two days. The important question I asked was whether the registration fee could be waived, since we had only left the center about two months earlier and had already been with KinderCare for more than four years. The director clearly told me on the phone, "Of course, you don't need to pay it. we will accept her. Just drop her off in the morning." I was so happy, I even asked my neighbor to see if she wants to put her daughter in the place. Based on that conversation, I brought my daughter to the center for those two days. Then I received a bill for the two days of care PLUS a $125 registration fee. I paid the bill, but I called and asked why I was charged the registration fee. She told me that she had never said the fee would be waived. Seriously? Of course I understood that I needed to pay for the two days of childcare. That was never the issue. The ONLY reason I specifically called before bringing my daughter there was to ask about the registration fee. If I had known I would have to pay it, I would not have used the service for those two days. At this point, the $125 is not the issue anymore. It was an expensive reminder of how important it is to get everything in writing or recording. I have had a very good experience with the teachers and the previous director, which is why this experience was especially disappointing. Unfortunately, because of this experience with the new director, our family will not be returning to KinderCare, and I will be sharing this experience with friends and coworkers who are considering this location, as well as the Yelp. If you need to communicate with this director by phone, I strongly recommend confirming everything in writing afterward so there is a record of what was discussed. read more

My boys love it here. They are always so happy and have a hard time leaving. Shelly and Sharleen are two of the sweetest and most caring people I've ever met and I'm so glad to have them watch over my boys while I'm at work. read more

I just want to say I absolutely love Higgins Ranch KinderCare . The staff have all Shown warmth and love to my child. They work so well with the therapeutic communication with the kids. I absolutely love the director ms. AMY she has been nothing but wonderful to not only my child but to me as well answering all my questions helping me out when need be and showing all the kids love. If you want a safe loving place to take your children for childcare. This is the place I recommend. read more

My daughter attends this center in the prek room and she loves coming to school. She was slow to warm up, but the teachers were patient with her and she grew to love them. Now, she talks about her day at home and all of her friends. We've been here for a little over a year and the center is always clean and tidy and I often see teachers wiping down surfaces which is nice. I highly recommend this facility. read more

Higgins Ranch KinderCare - My kid loving the outside play area. - Preschools Near Me - Chino Hills, California

This is the worst daycare that I have experienced. My son was there for 3 months and he got hand-foot-disease and has been sick every week (he only does there 2 days out of a week). We stopped going after 3 months and he has not been sick afterwards. When you first step into the building, no one checks you in and out especially during checkout hours), they just give you a book and anyone the code to enter the door to pick up your child. Then the hallway smells like soiled diaper all the time and many times the staff just sit there and talk. Now after 1.5 years, I hear kids crying every morning and the teacher yelling at the kids. I now live literally right across from the facility, and every morning from 1030-1130 I hear all the kids crying and being yelled at and being threatened. Get off, if you guys don't listen... we r going inside now... " I will not recommend this place to anyone, if you want to check the place out and verify what I said, just come any day and stand outside the facility from 1000-1115. You will see them being yelled at. Seriously I just hear the same instructor yells "get off, no more, put it down, I told you, and never once comforted the girl who was crying in the background" read more

I have been taking my son here since July 2023. The staff is simply amazing! They all take such great care of my 15 month old son. They're constantly listening to any feedback I give them. They do fun crafts and learning activities with him. He's grown so much since coming here. I would definitely recommend this location to any family needing childcare. read more

My son has been going to this kinder care for almost 2 years. He started in the 2s class and is now in the preschool class. We absolutely love it and so does he! He loves going to school and is eager to get there in the mornings. The safety measures they have taken due to COVID allow for us to feel that we are sending him to a safe environment. They've helped make him feel comfortable taking his temperature and wearing his mask. He loves playing and learning with his friends and enjoys participating in the cooking adventures class. I love that they have a app and regularly post pictures throughout the day so I can see what he is up to. All the teachers that he has had there (Mr Ricardo, Miss Caryn, and Miss Alicia) have all been wonderful and have shown him so much care. I always feel welcome when I walk in to pick him up and he is always excited to tell me about his day. The amount of knowledge he has gained is amazing and I know he will be ready for Kindergarten in the fall. We also plan to enroll my daughter in the next few months to start her Kinder care journey too. When first looking for a daycare this one gave me such a warm, welcome feeling that I immediately told my husband "this is the place". And I still feel that way two years later. read more

We have been taking our kids to Higgins Ranch KinderCare for almost 2 years. We initially chose this facility and location because the school-aged kids were being bussed to the elementary school in which my kids would eventually attend (Cal Aero). Unfortunately, they ended the program last year due to lack of children attending the school. I've tried to randomly talk to parents to see if their child will be attending Cal Aero, but unfortunately there aren't very many, which explains why they ended it. So, our family is making some major changes because of this. Otherwise, the facility itself has been fine for us. The director, as well as the staff in the front are very helpful and answer all my questions. They're willing to work with me when I have special requests. Everyone is friendly, and my kids like their teachers and friends. read more

During pick up for my son, he was not found in his class room (Pre-School) His teachers were UNAWARE of his whereabouts. I figured he would be inside another classroom as they are never in the same classroom since teachers are always on vacation or out which leaves the kids with substitutes most times. "Jordan is in here he might be in the restroom" I can clearly see the restroo door open and no one is inside, so both teachers looked at one another and finally decide to open the back door and my son was there alone crying as if he was there for quite some time. I belive that my son was put there as some type of punishment or cruelty as it was very cold for the kids to even be outside at this time 4:40PM. When i drove by outside there was no other kids outside or even in plain sight so how can i be given an excuse that my son might have lined up with another class ? wouldnt the next teacher realize during their headcount that the number was off by one. Their explanations dont make sense at all or add up to the different stories being told. From my understanding the class does a headcount outside and inside so how could my son been lined up with the wrong class yet still be outside alone. This alone make me believe that he was put there as some type of punishment or cruelty act. There is NO explanation that would justify this type of BS this establishment is running. There is no type of consistency with the story and no one seems to answering questions. We have filed a complaint with licensing department, and police to get a real story of what is happening here. Please becareful with the schools your select as its not always you think it will be. Candace and Morgan were in charge of my son's class that day. So keep in my these woman didnt know where my son was or watch him properly. My son is in the middle of potty training. Several occasions my son came home with soiled pants due to lack of quality care. Not only has he came home in loaner clothes from the school when he has several new pairs of clothing in his box with tags still on them. it boggles my mind the type of excuses that are given, how could you not find my sons cubby with his clothing in it if you work at the school? My son was here for less than 3 months with so many red flags... please reconsider when you think about sending your child here. read more

The best day care ever! Both of my kids attend this day. They both started at a few months old, so as little babies. And I have to say, they have the best staff and the best director ever! I can fully trust them with my children. I wouldn't take my kids anywhere else. Thank you so much KinderCare for keeping my children safe and happy. read more

I am so happy and excited that I have now had both of my kids attend Higgins Ranch KinderCare! My daughter attended for the 3s and 4s class, including the amazing summer program (totally worth it, she had a blast!) and my son is currently in the preschool program. While the pandemic has really changed a lot, I was happy to see some familiar and friendly faces greeting us on my sons first day :) The measures they have taken to keep the kids safe and healthy is remarkable. My daughter is a star student and was way ahead of her class academically because of the education and attention she got from KinderCare and I'm hopefully my son will have a great head start, too! read more

Higgins Ranch KinderCare - Both of my kids have now attended Higgins Ranch KinderCare and they love it! - Preschools Near Me - Chino Hills, California

love this kindercare for my daughter. her teachers and all the staff here are amazing and kind. i know she is in good hands every day i drop her off . read more

Thud..thud...thud Helicopter parent here. Can honestly say I am very comfortable with my 1 year and almost 3 year olds here. Yes I ask a lot of questions and yes I have been very happy with all the responses both verbally and in action. Not everything is perfect (which is impossible) but the center director, assistant director and teachers have always communicated and resolved any issues or concerns. read more

I have an almost 4 yr old & (been going since 14 months old) & a 1 yr old (going since 4 months old) in this center. I love the teachers here, especially Miss Kristie (3s teacher) & Ms Clara (infants). I know that my kids are not only going to be taught but also loved and taken care of. I recommend them to anyone looking. The one issue I have is that I wish there was more protein in the menu. read more

THIS STAFF GIVES KINDERCARE A BAD NAME!! BEWARE! To prevent from being long winded I will create a list. (9 year old daughter, registered in before and after school transportation and tutoring.) 1. My child was left at school for 3 hours without being picked up. When I called to figure out why I wasn't informed she wasn't in their care, the Director told me it was not their responsibility to inform me of her whereabouts...... I CAN NOT MAKE THIS UP! I later found my child on the school grounds alone. (Keep in mind I was paying $175 weekly for transportation). 2. Her homework was never complete. No homework assistance is given to school-age kids. I know they sell this "homework help time" It's a lie. The "teachers" job for school-age kids is simply to let them play outside, and keep them busy with their individual electronic devices. 3. It smells like urine. As soon as you enter the 2nd door where the children are kept, you can smell dirty diapers that have not been properly disposed. The first time I smelled it, I understood because there could have been an unexpected accident with a toddler etc. But it was EVERYDAY. (Really gross) 4. Lastly Jennifer and Jessica are the rudest individuals I have ever encountered in childcare. They should not be working there. Emily tried numerous times to fix their lack of professionalism. I have no qualms with Emily, she was never rude to me. Jennifer spoke to me in a aggressive and demeaning tone when I was trying to locate my child. I have no choice to believe it was racially charged. She is extremely chummy with children and parents who look like her, but I noticed her conversations and attitude when speaking to individuals of color.... It is unacceptable. My child was left, anything could have happened, and neither Jennifer nor Jessica cared at all. DO NOT SEND YOUR CHILDREN HERE. read more

its toddler program and two's program are pretty good. my daughter loved her teachers since she went there when she was 1 year old. Now she is in two's and is taken good care by Ms. Morgen. read more

We have now been enrolled here for 4 years and we are still as happy and satisfied as the day we first decided to enroll. Nothing but good things can be said about this school and how much they love and care for my children. read more

Our our 2 1/2 old daughter has been coming to this location since she was 2 months old. She loves coming here and she has loved each one of her teachers from infants, toddlers, and now 2s (she talks about them at home all the time). Everyone at this center is easy to talk with and we really get the sense that they care about our daughter and her well-being. Any time we have had any concerns, they were always handled promptly and with care. read more

Both my children attend this Kindercare. My daughter is 1 and in the infant room and my son is almost 3 and in the combo class. The staff is very approachable (teachers and director) and warm. My son has some special needs and the staff takes the time to give updates on his latest milestone goals that they have observed or ask about new milestone goals specific to his care. My daughter loves her infant room teachers. I call them her "besties". read more

My daughter has been going to KinderCare since she was 7 month old! We love this place all the staff are pretty amazing making sure all the kids are safe! To my daughters teacher Tracy, Sam and Taylor Thank you so much for taking care of my crazy princess! read more

This location is the best. Everyone is so welcoming and happy all the time. My son transitioned into this school from his old one with no problem at all. He was excited and is still excited for school everyday. They give you amazing updates on your child so you feel even more connected with the center. I highly recommend this location! read more

I absolutely love Higgins Ranch KinderCare for my daughter. She has been attending this day care since March 2020 and my baby has learned so much during the 1 year of being there. While my daughter was in the infants & toddlers class I constantly received pictures & videos of my baby throughout the day on the app. She's always happy, smiling & looking like she's having the best time. I looked forward to opening the app when a photo notification would pop up on my phone. All the staff is so sweet & friendly! You can see they really care for your child. This location is nice & clean and there is always someone in the front to greet you. I also have to say the Director Jennifer is very approachable, actually listens to your concerns & responds quickly! I highly recommend Higgins Ranch KinderCare. read more

My son has been coming here over a month now, and I am honestly relieved. He is in the Preschool class and I absolutely find it comforting him being there. It is always scary leaving your kid somewhere new. My son previously spent his days with his grandparents, and prior to that, an at home daycare. I was stressed about how my son would like it. He loves it! I love that the school keeps me up to date on what he is doing through the day, and I really love the report at the end of the day when he is checked out. I was extremely nervous how he would do in a more structured environment, and it turns out, he is adapting well to it. I also notice that he is more willing to try veggies and things, something I could not get him to do on his own! So very thrilled. I appreciate all the staff there and what they do. read more

Ms. Kirsten and Ms. Alexis in the 3s class are so great and helpful, attentive and caring. My son grew so well over the last year under their care. Unfortunately, after my son was transferred from the 3s class to the 4s class this August, things changed. Just over the last two months, I've seen many parents received accidents reports from the 4s class. Under Ms. Caryn's watch, my son had a very serious accident and now has a big dent on his forehead. Doctor said it may take years for the scar to go away. Ms. Caryn did not pick up my son when he fell and just let him sit there crying. She did not apply ice packs to the affected area --- no First Aid measures were taken, according to my four-year-old, who can already tell things very well. Parents have to watch Ms. Delicia too. On one occasion after I dropped off my son, I saw Ms Delicia stared at him like she's ready to eat him up... Very scary--- and according to my son, " Ms Delicia is always very mad." Due to the above stated, I had to withdraw my son from the 4s class immediately as I don't feel he's being safe there. I just feel very disappointed by Ms Caryn and Ms Delicia in the 4s class. All the other staff I met at this school were amazing, like Mr Thomas, Ms Emily... read more

High Student ratio. Constant rotating of teachers. My son learned way too many bad habits here that I'm still trying to erase out of his system. read more

My son has been attending the infant room since he was 6 months old. He love his teachers and all the friends he has made. I get to see him learn and grow each day, and hit all of his milestones. I couldn't think of a better place for my son! read more

Great staff and very clean facility! My daughter has been coming here for five years and she loves it here. My infant son just started coming here as well back in May and the teachers take really good care of him. They are very attentive to his needs. Overall, we are very satisfied with this center. They have great summer activities and field trips planned in the summers. It's not all fun and games though, as they also focus on academics and make sure time is put aside for homework and learning. I highly recommend this center! read more

My 10 year old daughter has attended for the past 3 years. The teachers and staff are warm and caring individuals. I never worry about my daughter being dropped off or being picked up from school on time. It is a safe, caring, and supportive learning environment. read more

My son has been there for two years, he likes the teachers in Kindercare, now he is going to kindergarten, and I will still choose Kindercare for after school. read more

Our 4yo and 2yo have been at Higgins Ranch Kindercare for more than 6 months now. It was a tough decision to send them to school, no one wants their babies to grow up, but looking back and after much research, we could not have made a better choice of schools. Our kids have learned so much and have made many great friends. Our initial fears and unease with letting go were greatly allayed by the very professional and caring staff and by our kids who are eager almost everyday to go to school. My kids would be there on the weekends too if they could. The kids have learned to socialize, pretend and have brought home many songs to sing and art to adorn our walls. The building is alive with energy and each of the many areas are spacious. We also may take advantage of the Kindercare buses to/from school once the kids attend our local elementary school. We never worry about our kids during the day, knowing they are in capable and loving hands. Seeing our babies grow and thrive affirms that we made the best choice in Higgins Ranch. Great people, value, location/grounds. read more

This Kindercare is like my family. My 3 and 1 year old have been coming here since they were infants. Any issue that I've ever had has always been addressed promptly and they have made me very comfortable leaving my girls in their care. Ms. Gloria is heaven on earth. My girls adore her. Ms. Clara, Ms. Mary, Ms. Esther, Ms. Kirstie, Ms. Krissy, Ms. Delesia, Ms. Caryn, Ms. Donna, Ms. Blaine and Mr. Thomas are all the reason I am able to come to work and know that my girls are good. Ms. Jennifer is very down to earth and is always there when I need her. Sometimes I call with silly questions and just to check on the girls and I always hang up satisfied. Last year everyone came together to support me and my family during a very traumatic time and that's when I knew the people at Kindercare are like family and I recommend them to anyone. read more

My 8yo and 4yo have been at this Kindercare for nearly 4 years. We love the staff and the variety of activities they provide. Both kids have participated in the phonics program and have learned so much. The summer program is amazing. The only thing I haven't been happy with is some of the teacher turnover in the Pre-K class. But overall we're very happy with our experience at this center. read more

My children have attended Higgins Ranch Kindercare for many years. The teachers are very caring and loving my children have always had great care. If you are looking for a preschool where you want your kids to learn and grow this is the perfect place. read more

Not sure why all the teachers, the site director and the assistant site director park in all the spots where we drop our kids off and pick them up EVERY DAY but they do. Very frustrating when dropping off kids and unloading their bags, etc. to have to park so far away yet watch all the employees go to and from their cars with nothing in their hands (except Starbucks). Very rude and makes me wonder whose needs actually come first when us parents aren't around- the kids or themselves. Especially since it has been brought to their attention. read more

I wish I could give them more stars but I simply can't. My problems began once transportation was being provided to my child's school. He has been tardy several times and then the ultimate..... he was left alone on school grounds without adult hand off or supervision by the driver! I requested action plans to be made to prevent this from ever happening again but honestly I'm not convinced anything is being followed. On top of that, the driver is still working there. In my opinion that was grounds for termination! As you enter the various rooms, it smells like urine! I don't believe they sanitize the tables, chairs, toys or floors! It does not smell clean or fresh..... and that's even when center opens! Don't think it's at the end of the day..... oh it's not!!!! Another issue is that they don't help school-age students start their homework! It is very expensive to send our kids there and initiating homework would be very helpful. Instead I just feel that they are glorified babysitters! This place has taken a tank and management needs to figure something out!!! A lot of parents are jumping ship so if your considering them, look somewhere else! read more

this school is awsome ....the teachers are great the staff is great and the children are so behaved . they do a really good job with keeping the kids focused and motivated i loved that they give a free day for new comers to see how they work with others and it was helpful and nice to see how my daughter would be with others . thank you so much kindercare . read more

Kindercare is a nice place to be. My son has enjoyed before/after care and the summer camp program. All the teachers are nice and great with the kids. My son would cry when he had to miss a day....lol. He has made lots of friends at kindercare. read more

As a teacher here at KinderCare I love coming to work! I enjoy seeing the children grow daily and see their smiles when discovering something new in the classroom. Been working here for 2 years now and have enjoyed every moment. We have such amazing teachers who are loving, caring and full of energy! We have a great team, come check us out! read more

I just love the staff at Higgins Ranch. I have gone through three kids at this location. On occasion they do pick up my elementary school kids on 1/2 days with their cute little KinderCare buses, but currently enrolled full time is my 4 year old who has been attending since she was 3 months old. My daughter is an asthmatic and has peanut allergies, Not only are they a nut free school, they are fantastic at monitoring my daughter's asthma and allergies. Also, the Staff is phenomenal at keeping the parents informed about Calendar events and Center closures ahead of time so People like me who work retail can plan their schedules accordingly!!!!! and my favorite part is that they actually tell you what kind of day your child has had. Ms Kirstie and Ms Delicia are so wonderful updating you! Everyone at Higgins Ranch has a very positive vibe and are extremely helpful! I have not yet walked by without being greeted with a smile (even at 6am). I HIGHLY recommend this location!! read more