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Lucas, TX

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Pierce Insurance Group - Time Square Mckinney

Pierce Insurance Group

(12 reviews)

Mike Pierce is a professional and very responsive to his customers…read more I have been with a particular insurance provider for apx 15 years and never had to use my policy. The local agent I started with was great, he would call and check in and was very friendly, the office has since changed hands twice and for the first time in 15 years I actually needed something from them and they failed me not once but twice in a 2 month time period. I was treated poorly and the local office proved by their responses that they did not even understand my policy. I tried reaching out to some other insurance agents directly with no response. I couldn't believe no one wanted my business. They either called me several days or weeks later or not at all. I was looking to get away from the non-responsive agencies and was not looking for more of the same feeling like my business was not important. I was referred through the Next Door App to the Pierce Insurance Group, I emailed Mike Pierce on 2/25/2016 for a quote and he responded within minutes by phone. We spoke briefly and Mike told me he would send me a quote and recommendations in the morning. The next day I received my quote, I had a couple of questions he answered right away, I gave him the rest of the information he needed and by the end of the day we had the paperwork signed and our new insurance coverage in hand. Also, we realized that we were under-insured on the house with our previous provider because they had not made any adjustments in our homes value which has increased significantly in the last 5 years. I would recommend Pierce Insurance Group to anyone who is looking to feel like a valued customer not just premium.

Bianca is a pleasure to work with. She is very helpful and quick to respond. She is thorough and…read moregives multiple options.

Farmers Insurance - Dean Hansen

Farmers Insurance - Dean Hansen

(10 reviews)

Dean is a great insurance Agent, and I would highly recommend him to anyone that is looking for a…read moregreat insurance agency that will support you when you need them. While looking for a new insurance agency a good friend of ours recommended Dean Hansen at Farmers Insurance. I sent an email to Dean and within one hour he got back with me. He assists us with getting our new auto, home and umbrella insurance policies, and we feel very confident that we are well covered now with Farmers and Dean as our agent. Dean and the rest of the staff truly understands the value of customer service... and providing that personal relationship that you do not get with other insurance carriers with call centers when you need to ask a question, make changes and/or file a claim on a policy. I have sent emails on multiple occasions and Dean or someone else from his team has always responded immediately and assisted in a professional manner. It is great to know that we have someone we trust as our agent as well. For great prices and service I highly recommend Hansen Insurance Agency.

AVOID!!! RUN!!! I've just been through a nightmare with…read morethem. I was quoted an amount for my Homeowners Insurance in December. After many quotes, and based on that quote, I went with them. NOW THREE MONTHS LATER, I can't figure out why so many transactions and extra money is coming out of my escrow account. I called the agent and found out he has already credited and rebilled my policy three times. Never a phone call. No communication. I was getting checks from the insurance group and didn't know why. It was due to the twice credit and rebills. And NOW......oops. His comment to me was: "oops, I forgot to check a box". My policy is an ADDITIONAL $400! RUN, DON'T WALK FROM THESE FOLKS!!!! They DO NOT STAND BEHIND THEIR QUOTES AND WILL CHANGE THE AMOUNT WITHOUT TELLING YOU!

Hi Agency - homeinsurance - Updated October 2026

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