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    HeyNerdFixIt

    4.3 (6 reviews)
    Open 6:00 am - 10:00 pm

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    Elite Networks Computers & Repair

    Elite Networks Computers & Repair

    (6 reviews)

    I contacted Noah concerning my laptop not starting, the SSD was replaced, and laptop is now working…read morevery well. The replacement drive was upgraded although capacity was smaller than the original but better performance. My concern with capacity was addressed that if I ever run out of memory, the drive would be replaced to larger with no labor charge. There was focus on customer satisfaction and the repair was priced, $320, within reason considering what I paid for this gaming laptop.

    In the 10 years I've been taking my computers here, I've never had any problems. The repairs have…read morebeen done right and efficiently. If i had some questions, they would be answered over the phone or done remotely for me. That's what i always evaluated things on, customer service. Not what I received last time (August 2020). It appears that the business isn't run by the same two guys anymore, and it shows. Not to go on, but let's just bring it to the date of this writing. i called yesterday pm, wanting to know how to get a program to work that had always worked before. i called at 4:57 p.m. because I thought i might get them before they closed. The guy who had repaired my computer, Josh, answered. Not only did he sound angry at me for calling (though he had said to call him if there were issues), but said to call back today, and he'd fix it this morning remotely. i called today and spoke with Evan. (though Josh was also there) and after being told i would have to pay their normal rate for a service call, I was also told that Josh said he had helped me out on "many things" for over an hour yesterday. Of course, he had helped on nothing other than getting me off the phone once it came to 5 pm, which totaled less than 5 minutes. So, if you're thinking about taking your computer there, don't plan on asking them any questions, or be ready to pay (for something you just want working the way it was before they touched it). And this was a mere one thing, not the many things I no longer have on my computer, that they could have found from the backup drive. No customer service, and they've lost this customer!!

    HeyNerdFixIt - itservices - Updated May 2026

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