Great facility. Caring staff. Highly recommend. My dogs…read morelove it. Been a client for years.

We had to find a new groomer, and boarding business since our, 8 Jack Russell's need a new place to…read morebe pampered... Hubby has been here 2 times now, and he raves about how clean and nice the place is... And I must say they did an outstanding job with Tobin, Waggs, Buddy, and Bella! Woohoo they were styling with their red white and blue scarfs, and they smelled so clean... Hubby likes because he can pick them up any time they are open 24/7...yay The cuts were perfect and the kids were happy, and we were happy!!

We just picked up our two kitties, Charlie and Bella, from Smoky Mountain pet resort and we…read morecouldn't be happier with their care and service! Charlie is a special-needs kitty that requires daily medication and a special feeding regimen. Jen and her staff were able to accommodate his needs and Jen kept me up-to-date on his status while I was out of town. I will be using Smoky Mountain pet resort every time I need to board one of my kitties. I highly recommend them without reservation!

This place is absolutely awesome. From the moment I called to the moment I walked in the staff were…read moresuper friendly and nice. Everyone I encountered really enjoys working here and loves dogs. Highly recommend!

We boarded our two dogs for an out-of-town trip over the weekend. Unfortunately, during this time,…read moreour older dog had a medical issue. It was spotted quickly by the staff (Taylor) who took immediate action and had Belle transferred to the emergency vet. During this period, we received very regular updates from SDL as well as the emergency vet. We are very thankful for what they did for Belle and us. Their handling of this event convinced us that we have been boarding at the best place for our fur babies and plan to continue to use SDL for our future needs. Whit and Kathy Conway

Charlotte enjoyed her stay when she went there on two days for day camp and a grooming and day…read morecamp. would like to get a report card though of how she did with the other dogs though staf is friendly and knowledgeable. groomer did a great job

She Is Awesome. She knew more about my dog in five minutes than I knew in five months…read more Highly recommended.

Manuela is a gem! Her passion and knowledge for dog training and healing are wonderfully authentic…read more She helped me and my dogs to break old habits and behaviors with her transformational tools and guidance. Manuela radiates positive energy and compassion in everything she teaches and does. She is an authentic Dog Trainer and Healer. Thank you Manuela for teaching from your heart. Claudia Bumuller, Feel the Bliss of Reiki, Yoga & Holistic Wellness, Redondo Beach, CA

Ms. Lisa is a very special person. She groomed my dog today and did an exceptional job. My dog…read moreis an old dog that is hard to handle but Lisa did not hesitate to take him on and do a great job. I would recommend her to anyone.

Do NOT use this heartless groomer--they are Horrific! Sweet natured 26 lb Corgi was tortured…read more Requested furminator and picked him up & was told they used a shedding blade. He was crying on the way home & once home, could see he was bleeding in several places. Now he has huge scabs. This cuddly family dog slept in the closet, his behind the bed and didn t eat or drink for two days. DO NOT USE THESE MONSTERS. They should be put out of business!

"The crummier the outside, the sweeter the people are inside."…read moreThis proven scientific study is again proven true at Pawz. Mega funky exterior hides a group of exceptional "dog people ". My buddy had not had his nails clipped in years and he always freaked out when we tried. Nervously, I took him to Pawz ; 10 minutes later, the job was done with actually NO trauma, no reactions, and excellent attitude. Ok, it might not be a scientific study, but it sure is true here. They are reportedly moving closer to downtown and I'll be using them for boarding too!

Booked a pamper session, de shed, and blowout for my Husky and it was everything I hoped it would…read morebe his coat looks absolutely amazing and The women who took care of him was very friendly and sweet I can't wait to bring him back!!:) thank you so much!!!!

I had my dog boarded at the dog stop maybe 4ish times. What I initially liked about it was the add…read moreons they had. My dog can't play with other dogs so I liked that he got to do something fun each day. One time I picked him up and he was covered in pee - which tells me they were not giving him enough chances to go to the bathroom. Not to mention, he was supposed to receive an exit bath which clearly didn't happen. I had to throw out everything and immediately come home and bathe him. They also forgot to send home his medication. I spoke with the owner, he apologized and offered a free exit bath next time. Since they still had his meds I decided to give it one more chance. I dropped him off for boarding and when I went to pick him up no one was at the front desk so I waited. I could hear someone screaming in the back and loud banging noises. Finally she came up to the front desk sweating and looking disgruntled (like she was just yelling at dogs). She saw my face of shock and she put on a smile and was overly nice and complimenting me. She went to go get my dog and when she was in the back she AGAIN started yelling and banging on something telling the dogs to "shut up!!!" I got my dog and left asap. She is not the type of person you want to leave your dog around - her anger towards them was scary. Dogs bark - that's just how it goes. There was nothing to make me believe the dogs were doing anything wrong other than barking because she was primarily yelling at them to shut up and be quiet (as if that would help). DO NOT BOARD YOUR DOGS HERE! You have no idea how they are being treated and if she would do that knowing someone was standing right on the other side of the door - what would she do when no one is watching?

I was quoted $65-$75 for full groom for 7 pound Yorky poo. I know it's my own fault that I thought…read morethat it would be on the lower end of the $65-$75 quote, because he has been groomed before, was not matted or dirty, he's very good and it doesn't take long to do him. When I picked him up, I was charged the $75 rate plus tax which was 81 something and when I said why so much he said "well we quoted you it's $75,,,, plus tax ,,,,Tennessee tax is 9.25% and that makes it $81." Thank you, sir. I had no idea. He was catty, which is totally not necessary from the owner (he said) and the person taking your money. While I was waiting for my dog, I walked around and looked at some of the merchandise, and everything was dusty ~ on the shelves, the jars of merchandise, everything. It was pretty dirty in there. The machine where you run your card had dust all over it. I understand it's a dog place, but you can dust off your credit card machine and especially the merchandise if you want customers to buy it. All in all, the haircut was OK. And his nails had been clipped and maybe buffed because they were not sharp and ragged like another place we visited. Did not leave feeling good about this place. Note: I have no problem with the tax or the Revenue service! Re-read the review ~ or don't. But don't make it out like I am complaining about the tax. My issue is the price ~ BEFORE tax ~ and the attitude of the employee and the lack of cleanliness. To reiterate ~ even though I was quoted $65 to $75 for my dog, I should have known they usually don't charge the lower amount. Done.

I have been going to Lange with my cats for almost 30 years. The vets and staff have always been…read morefriendly, competent, and compassionate. Doctors Miller and Milan especially have been with me through some difficult and very sad times with my cherished pets. I deeply appreciate their care and concern.

Went to Lange because they are one of the only exotic pet vets in the area. They were able to get…read moreus an appt. on short notice. Front desk staff and vet assistants were friendly and helpful. The tiny exam/waiting room we were put in didn't seem very clean and could've used some cosmetic work. We seemed to get mixed information between two vets, one exotic vet and one surgeon. Ended up being there several hours; had some long wait times between visits to give us updates. The surgeon pitched us options (expensive I'm sure) about hospital care, either at Lange or UT, and multiple home care options that would require multiple medications, but apparently wasn't going to give us the honest info about our pet's condition until we asked what the survival chances were. Sadly our baby was in bad shape and didn't make it. Don't know if I'd visit Lange again in the future if I found a better option, not that they provided bad service, just didn't feel as comfortable with them due to mixed messages and what felt like an effort to get more money or give false hope.