After noticing the negative review written, I wanted to express my experience working with…read moreAlternative Resolutions. Yes, it is true for me as well that calling yields very few actual answered phone calls, and I too have left messages that have not been replied to. It's like there's a vacuum of some kind in the office. I have also, however, HAD some calls returned, and most of my email messages replied to. Just two days ago I sent an email to my contact person there, the principal, and the staff replied right away: "____ is out of the office this week; she will respond to you upon her return." This is more typical. My mother is the compromised person and boy is she a challenge. Alternative has made excellent decisions regarding what to fund and what to deny, and (I think) because they and I respect one another, and both have Mother's best interests at heart, we work well together. Are they always super timely? No. Have mistakes been made? Yes. Who hasn't?? I sometimes feel that they should increase their staff, due to above-mentioned things, but it is a small business and heaven knows they do not receive much compensation for dealing with my mother. I think this company has a heart and is ethical. Actually I don't "think"....I know.

This is the worst Guardianship service I have ever encountered. Unprofessional, rude, and…read moredownright mean to others. No thought for anyone's welfare, wellbeing, or just emotional health. They had a client; this client's significant other was treated in the worst possible way. They should not be allowed to go on in this business. My heart breaks for their client who actually passed away, and his significant other of 20 plus years. Wasn't even allowed to be with him. Do not send loved ones to these people.