Rented a standard car for a business trip from National. Picked up and dropped off my vehicle at…read morePhiladelphia International Airport. After retrieving my bag I walked out and the National / Alamo shuttle was there within a couple of minutes. Wasn't sure about my Emerald Club status so went to counter. Agent was very friendly and efficient. He checked me in quickly and sent me off to the Emerald Isle to pick my car. There wasn't a large selection available but I picked a red VW Jetta. The car was clean, full of fuel and ready to go. It was a great ride. The only negative was that both key fobs were permanently wired together; I don't understand why they do this. It's really annoying to have to carry something that bulky in your pocket or in my case on my belt loop. All in all it was a good experience. The check-in process was quick and painless and they got me to the terminal in plenty of time for my flight.

BEWARE Dropped Car off with keys after use ona Monday before Midnight and their still trying to…read morecharge Us for it.... Look at your Cameras before putting extra charges on Credit Card!!! See you in Court.... People were very rude over the phone.... NEVER GO THERE AGAIN

I hate to even give this a one star My rental car that was…read morepicked up from Fl. broke down on 95N in Wilson, NC I called to get a car after that had the other one towed and they kept telling me they didn't have any cars but I could come and sit in the waiting area just in case mind you this is 9 am on Sat and they close at noon and don't reopen until Monday. I asked if there was anything I could do any other options I just got ma'am over and over sorry not sorry attitude. After calling the branch I got the rental from he rented me a new car at the airport which I needed to pay for an Uber to the airport since I now have no car. Wilson branch may not have had cars but the lack of problem solving and the inability to suggest the airport or any other location is pathetic at best. All the other branches were helpful. Not once did I hear I am sorry our car broke down on you, what can we do to make this right I received a, " sorry ma'am there is nothing we can do for you but you can come sit here for 4 hours when we know we won't have a car for you. I always use enterprise when I travel and because of this branch I really don't care to ever use them again. Good Luck as a customer.

I always make my reservation two months, or one month in advance and can never get the car in the…read morepremium class that I made reservation for. The wait is over 30 minutes. I told the front desk person, Darius that I am a New York stock trader and I need to be back at my hotel before 9:30 to do my work, he told me he don't give a damn what kind of work I do. They have three people at the front desk and you cannot get in to get your vehicle and get out because of the delay in waiting.

Kristi was very helpful with the car and operating instructions. Only complaint was that their fee…read morewas $20.00 more than than the Enterprise just 20 miles away. Two of the same businesses that close togather should be priced the same.

What excellent customer service. Megan was very professional and was able to meet my car rental…read moreneeds. I look forward to working with them again in the future.

From the owner: A Xpress Rental Cars provides late model, low mileage vehicles on a daily or long term basis. We…read moreoffer competitive rate and friendly, home town service.